Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Unique Repair Services has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforUnique Repair Services

    Major Appliance Services
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.05/5stars

    Average of 19 Customer Reviews

    Customer Complaints

    36 complaints closed in last 3 years

    21 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/1/2011

    Years in Business: 29

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Unique Repair Services specializes in the following services: Refrigerator Repair, Range Repair, Oven Repair, Dishwasher Repair and Washer & Dryer Repair

    Products & Services

    refrigerator repair, oven repair, range repair, dishwasher repair, washer and dryer repair

    Business Details

    Location of This Business
    95 Bradrock Dr, Des Plaines, IL 60018-1937
    BBB File Opened:
    2/10/2006
    Years in Business:
    29
    Business Started:
    8/30/1994
    Business Started Locally:
    8/30/1994
    Business Incorporated:
    3/17/1995
    Accredited Since:
    3/1/2011
    Type of Entity:
    Corporation
    Alternate Business Name
    • Unique Camera Service, Inc.
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 6:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    8:00 AM - 5:00 PM
    Su:
    Closed
    Business Management
    • Mr. Leo Plotkin, President
    • Ms. Lora Bradford, Operations Director
    • Ms. Nancy Crawford, Customer Service Manager
    Contact Information

    Principal

    • Ms. Lora Bradford, Operations Director

    Customer Contact

    • Ms. Nancy Crawford, Customer Service Manager
    Additional Contact Information

    Fax Numbers

    • (847) 621-2902
      Primary Fax

    Customer Complaints

    36 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/17/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    Yes, I set up an service call. With unique the guy came out . After pushing the washer drum . He said it was the , dampers or suspencion. There $119.00 just to tell that information is outrageous. He then proceeded to tell me that he had the parts in his truck. And that the repair would aproxiamately cost me approximately $700 with discounts. The washer cost me . $900 when new. I would like the service company to refund me 50% of the cost for them coming. If I would , do $1000 repair after discount and initial $119.00 service call they would utilize that fee towards the repair. So your talking about some $880. I found the spring rod replacements on the internet for about $80.00. And it only takes not even an 1 hour from start to finish. This company should be hit with some fines. They do not try to gauges the customers pockets. Im very upset. About this business practice. If they go some elderly folks home. They definitely will try to take advantage. This should not occur to the hard working class. And then this professional so called company , trying to scam the public. Buyer beware.
    Read More

    Customer Reviews

    19 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mitchell D

    1 star

    07/22/2024

    This service is absolutely terrible! If I could give a "0" stars I would chose that option! So, I've made the appointment via their website and made it for the earliest recommended available date, printed out the confirmation, and then patiently waited for more than one week for the day of the appointment! Needless to say, in the day of the appointment nobody got back to me to confirm it, so I called Customer ********************** with one hour BEFORE the expiration of the scheduled window of service, just to find out that they don't even have the appointment on their books! This is the epitome of INCOMPETENCE! On top of all that, the customer ********************** operator just hang-up on me, and when I called for the second time, she just put me on hold, as a revenge for me asking why is the appointment NOT showing up on their books! ABSOLUTELY AWFUL SERVICE!!! I would NEVER, EVER used them again, and I would strongly discourage EVERYONE falling for this scam!

    Local BBB

    BBB of Chicago & Northern Illinois

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.