Business ProfileforCollege Hunks Hauling Junk of Northwest Chicagoland

I scheduled a junk removal job through the website collegehunkshaulingjunk.com on June 6, 2024. The requested job was to remove a mattress which was left in an alley behind an apartment building in the ********* neighborhood. I received a call from the national office first confirming the appointment and stating that I would receive a call from the local office to confirm timing and payment. I did later receive a call from a phone number with a ** area code and a man named ****** confirmed time and took credit card payment over the phone, as I was not able to be on site at the pick up. He charged me about $160 (compared to the $120 estimate online) and did not provide an itemized breakdown of charges. ****** neglected to hang up the phone at the end of the call and I overheard him talking to 1-2 others about planning to not pick up the mattress or to drag it to a different alley because I would not be there to confirm the job was completed and wouldn't know the difference. I called the same number with the ** area code twice the following day to confirm the job was completed and request a receipt as I had received neither. Both calls were unanswered. I then called the national customer service line the following Monday or Tuesday to make the same request and the woman said she would contact the local office to request that they send the receipt and confirmation. I never heard back so I called the national number again today June 25, 2024 and requested the same. The man repeated that his colleague previously contacted the local office and that I should check my email, although I have not received anything.