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Business Profile

General Contractor

Balance Development Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/08/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this contractor, *****, per a referral to complete a partial bathroom renovation. The cost of this renovation was $3,900. The agreement was verbal because it took him over a month to send a contract. He emailed it on Jan 9, 2024, at 8:10AM. The contract is dated Dec. 21 though work began Dec 13th, 2023. Nonetheless, he asked for a HALF-PAYMENT of $1700 via Zelle on Dec. 23, 2023. I sent him the payment the same day.Issues began to arise soon after the renovation became underway. There were many instances where he was a no-show, his assistant contractor came to the site HIGH, and the workmanship was poor. The installed shower tile has sliver cuts and a 1/2 grout line at the ceiling. If the ceiling is not straight, you change the up and down layout so you don't wind up with sliver cuts. It looks like the small tiles were a PITA and he decided to skip them on the other wall. The diagonal herringbone floor tile was cut poorly. Cuts disappear at the lid and are unacceptable. It looks like amateur hour. IT GETS WORSE...The assistant was left to grout the floors. I chose Black grout which requires skill to lay. It's not the other colors. The bathroom looks like a grenade of grout exploded.He spread grout all over the walls, the door entry, and my recently refinished wood floors outside of my bathroom. Grout is on casings and jambs, 4ft above flooring! My entire tub is covered in grout. My toilet, radiator, and sink, are all covered in grout. A good installer knows that surfaces need to be protected! It looks like he tried to mop the grout on. Thats how thin he spread it everywhere. He should NEVER be allowed to touch a grout float again!He also poured the wash buckets IN the drains!!! He poured it down my tub, toilet, and basement skin! GROUT AND THINSET CAN ****** UNDERWATER AND CLOG THE ****** I now have to spend about $3.6K to hire another contractor to fix the damages, not including plumbing work or refinishing my hardwood.

    Business Response

    Date: 04/10/2024

    Please see attached. 

    Customer Answer

    Date: 04/16/2024

     
    Complaint: 21407342

    I am rejecting this response because:

    the response does not give an accurate portrayal of the issue at hand. 

    However, a refund is not needed from the business. Our business together has concluded. But, I would like to ensure that the complaint was received by BBB and is reflected on this business's public profile. This was the intention of filing this complaint.


    Sincerely,

    ***************************

  • Initial Complaint

    Date:11/16/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired ************************* to remodel my 82&83 year old parents bathroom. Complete remodel remove tub and install shower. All materials included in job. Contract states job completed in ***** days cost $8100. *** started on 10/0302022.Several delays due to his wife illness he didn't show up or call to say he wasn't coming. Last communication I received was November 4,2022 at **** am a text. No call /text any communication regarding finishing bathroom or dropping off materials already paid for( shower door, vanity, faucet, tile for floor and accent tile replacing bathroom entrance door. Total of $7050 already paid. He left my 83 year old parent with out a working bathroom causing then increase stress with already decreased mobility going up and down stairs to bathroom increased their risk of falls. Not acceptable and then stopped communication. I had to hire another contractor and pay for materials myself. Now out another $5000!!! Please help me report this guy!!! Thanks

Balance Development Incorporated is NOT a BBB Accredited Business.

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