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Business Profile

General Merchandise

Kapsa Monument Co

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Kapsa monument collected the price of a gravestone in full and never gave me the stone. They told me to stop contacting them they would not refund my money and would not give me the product.

    Customer Answer

    Date: 08/16/2022

     
    Complaint: 17575521

    I am rejecting this response because:
    In the emails I sent you you can see they have not provided me with choices in lettering or font styles. They have not reached out to me or responded to me since December of 2021. They claim to have reached out to me but I have heard nothing.

    The stone was supposed to be delivered the latest in august 2021. Since it is now a full year after the promised delivery date and I have not heard from them, or been provided choices of font, or even a drawing of what the stone is supposed to look like I would like a refund. 

    ***************************
    Sent from my iPhone

    Sincerely,

    ***************************

Kapsa Monument Co is NOT a BBB Accredited Business.

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