Business ProfileforDr. DIVA Aesthetics

On January 18,2024 I had a consultation at the establishment and paid $50.00 with my personal credit Card. During the consultation I was given a suggested Rejuvenation Plan which totaled $4,430.00. That plan consisted of 3 microneedling treatments, 2 under cheek fillers, 1 lip filler, 50 units of botox and possible facial chemical peel. I was informed by the owner that they accepted Care Credit. During my consultation I applied for the Care Credit card to see if I would get approved. I was experiencing trouble completing the application on my cell phone and because of this an employee/assistant of the establishment completed the application for me on their computer/device and without my consent or knowledge paid themselves $4,430.00 for services I hadn't received! I discovered this charge on January 24 because I called Care Credit to cancel the card I hadn't received yet because I was no longer moving forward with any of the cosmetic treatments due to a medical condition with my eyes. My first initial botox injections were scheduled for Saturday January 26. I reached out to Dr. Diva Aesthetics on January 24 via email making her aware of my intentions to not move forward due to medical condition and I also informed her that I had cancelled the credit and was unaware that she had charged the card the entire $4,430.00 and I hadn't received any cosmetic services AT ALL!! Her response was anything but concerning about my medical condition and the reason why I was cancelling but more concerned about her being a small business owner and reputation with Care Credit.The initial FREE item I received at my consultation she then decided to charge me for (because I canceled the services) and I paid her $64.00 with my personal credit card. The products and the service that I received from Dr. Diva Aesthetics I paid for! I'm going back and forth (disputing charges) with Dr. Diva Aesthetics regarding $4,430.00 that I DID NOT AUTHORIZE!

It's important to highlight that Eureka initially applied for CareCredit in accordance with the necessary protocols, providing consent, signature, and ID verification. Upon receiving the products for her treatment plan, she made the decision to dispute the charge with CareCredit, citing a medical condition.We took the opportunity to explain to Eureka the potential implications of disputing a charge, emphasizing that it could be perceived as fraudulent. In response, ****** apologized via email and expressed her intention to rectify the situation by paying out of pocket for the products received.We appreciated ******'s prompt acknowledgment of the issue and her commitment to resolving it amicably. Consequently, we agreed to her proposal and provided her with a convenient payment link. Additionally, we took steps to dispute the "Fraud" claim, clarifying that the situation did not involve fraudulent activity.It's essential for us to maintain transparency and uphold the integrity of our business transactions. While this experience presented some challenges, we believe that reaching a mutually satisfactory resolution was the best course of action. We value our relationships with our customers and strive to ensure positive interactions moving forward. A refund has been processed and we wish ************** all the best.