ComplaintsforZeigler Chrysler Dodge Jeep Ram of Downers Grove

• Initial Complaint

  08/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ON the date of June 22, 2023. My vehicle was service at Zeigler for a oil change. One week after service. I started noticing small amount of oil in my garage floor coming from my vehicle. I took my car July ,15 to be checked. I was told after checking my car. There was a wrong drain plug in my oil pan. There was a extended drain plug in my oil pan. The leak was coming from there. i ask the service advisor ************************* who has put a extended drain plug in my oil pan . He said he did not know.. I was recommend to bring car back on Monday,17. I bought my vehicle back to be check again. I was told the oil pan could not be replace or repair. I ask the service advisor *********************** when was a extended drain plug put in my oil pan? He could not answer that. I was recommended to keep a eye on the oil level and top off as needed.They said proper repair can no longer me made. I have been going to Zeigler for over 10 plus years to service my vehicle . They have done all my oil changes. One of there mechanics stripped my drain plug and put a extended drain plug in my oil pan. My car has never leak oil in the past. Only after the oil change on June ,22 this problem started.I bought a package recommend by the service advisor *********************************. All the years of oil changes and receipts. I was never informed by ********************** about problem with oil pan. I have spoken with manager of the service department . They will not take any responsibility. for one of their mechanics damaging my oil pan and drain plug. I have call around trying to see if a drain plug can be repaired and I was told that it could be done. Also if the drain plug could not be repaired. I could go thru a third party to get a oil pan. Mopar has stop making oil pans for my car. I want Zeigler to except some responsibility for causing this issue and not being honesty about the repairs on my vehicle. I want Zeigler to share the cost in me repairing my vehicle.

  Business response

  08/24/2023

  First off it is never our intention to not accommodate our customers needs especially good ones like this particular customers. I personally oversee several stores and brands and this is an all too common problem in all makes and models of cars. Unfortunately there is no one specific answer to why it happens but it does. In this particular case there is a part number for the car and when we looked it up it does not match the actual part on the car it requires the repair facility to do a deeper dive. What happened is an ultimately a result of wear and tear and there is no coverage for it. On the other hand this customer has been extremely loyal and we should have done a better job to work with her to find a solution. That being said I personally spoke to her and we together came up with some options for her. One of which is we purchased a tool to re tread the hole and are all but sure will fix her problem. We didnt offer this as an option at first because we didnt have the tool and we cant guarantee it will work. At this point it is a chance that both of us are willing to take because the car was only built for 2 years and that was 12 years ago. That means parts options dont not exist.  

• Initial Complaint

  05/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased Jeep Grand Cherokee ** 2019, 3 years later the car became problematic. The first thing to happen was the starter, from then the repairs and time went downhill. The dealership has had the car for over a year, claiming that they were still working on and it waiting for parts. When they claimed to have finished they would say something else went wrong and they had to order other parts. Today 5-15-23 after paying 5K for the repairs, they finally said it was repaired and ready for pick up, well as soon as we brought it home the CHECK ENGINE light came on again!!! We took back, and they said they have to check it again. Seriously we have never experienced anything like this before. We have other vehicles (not Jeeps) that have been repaired from time to time, but nothing that ever took more than a year to repair. At this point we feel that the dealership should just give ** a new car for our mental aggravation and added expense and ware and tare on having to use other family vehicles.

  Business response

  05/17/2023

  It is my understanding that several months went by before the customer authorization came in to do the repairs. Then with the major parts delays that followed it was out of our control. After speaking to the service mgr. this morning the car should be ready tomorrow.  

  Customer response

  05/17/2023

   
  Complaint: 20061854
  
  I am rejecting this response because:
  It was 6 months since they were told to go ahead with the repairs that went from 2K to 5K while in their possession, which is why the delay in approval for the repairs, the car continually broke down while in their possession. Also they somehow thought it was ok to drag their feet on repairing because they thought my Son was living in **********!! 
  Sincerely,
  
  *******************

  Business response

  05/20/2023

  Clearly ************ were extensive as you waited 6 months to authorize the repairs. A lot of things can change in that time period most importantly we are subject to parts delays. That being said you want a repaired car in your complaint and it is my understanding that your car was going to be ready today. 

  Customer response

  05/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. While they took an extra week to fix the car, Im still a bit leery that the Check engine light may come again.  Im not sure if I would reference with the same (complaint) number should anything else happen.
  
  Sincerely,
  
  *******************

• Initial Complaint

  04/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2020 Chrysler 300S from Zeigler Chrysler Dodge Jeep Ram of Downers Grove. I purchased this vehicle on (or around about) April 13th, 2023. I noticed that the two back tires on the vehicle were completely bald and that the two front tires we very bad as well (not as bad as the front, but close enough). Upon noticing how bad the tires were, I called the sales rep that sold me the car and asked him if he could talk to someone about getting me some new tires and responded to me and said that there is nothing that he can doing being ask though I had already purchased the car. after that, I called the sales manager, which is *****, and I asked him the same thing. The sales rep that sold me the car never asked if I could get some new tires, he lied to me and said that he spoke to someone, he never asked anyone. When I brought this matter to *****, he seemed surprised, as if the sales rep never asked him about the tires. After speaking with *****, he told me that he would only replace two of the tires. I explained to him that all four of the tires needed to be replace because the back two tires are completely bald, and the front two tires have thread coming out of the tires. His response was " I'm not in the business of losing money" and then he said, " we didn't make a profit off this car". That made me feel as if they were only concerned about selling the car, and not concerned about the fact that a customer is driving a car that is unsafe to drive. Then he said, if I could give him 300 dollars and he could get me some front tires as well. That is not what I want, I just spent $28,800 dollars on this car. I want the tires replaced. The sales rep told me the car had went through inspections, which means that the car shoud have some decent tires. I would really like to have these tires replaced. *****************.

  Business response

  04/19/2023

  Spoke with customer.  We are giving a one time goodwill gesture and replacing the tires.

  Best Regards,

  *************************

   

• Initial Complaint

  03/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In October 2021 I made a purchase for a 2017 ****** rouge sport SL from the dealership. The dealer told me the car was in great condition and had never had any accidents. On March 27th 2023 I went to ****** to trade in my 2017 for a 2023. It was at that time ****** revealed to me my vehicle I was looking to trade in had structural damage. Not only was I not aware but the dealership I made the purchase from never told me. I reached out To the dealership for assistance on March 27th and spoke with GM ******. Not only did he tell me because I didnt ask for the car fax, but because i didnt thats why I was never told about the vehicles condition. He then only offered me the current value of the vehicle which is 16k and place the remaining balance on another vehicle from their dealership. I currently owe 21k with my finance company and have paid 9k towards the vehicle and refused the offer. This was a fraudulent sale with major deception and I should not be placed in a new vehicle at my own expense due to the dealerships negligence. Im seeking the vehicle to be paid in full by dealership as I feel my safety for me and my family have been compromised, in hopes to purchase another vehicle elsewhere. The lack of integrity the dealership has is deplorable and should be closed for business!

  Business response

  03/28/2023

  I am very sorry to see that the customer is upset with her purchase. It is my understanding that she took her vehicle to another dealership and they discovered that the vehicle had been in an accident annd running a car fax. At which point they told her that it affected the value of the vehicle. We make a practice on 100% of the vehicles we sell displaying the Auto Check on line with all of our advertising free of charge to our customers. We put our cars through a rigorous safety inspection before the sale on all retail transactions. In this particular case it is our belief that at no time was the customers safety ever compromised by a previous accident. Over the course of the almost 2 yrs of ownership the customer put 20k miles on the car and only needed a tire pressure sensor fixed is my understanding. The customer told ****** that she was offered a trade allowance of 14k due to the accident history. She was told that it was a 2k difference because of the of what they could value it at. That is why ****** offered her the additional 2k trade or purchase allowance. The customer at the time of delivery signed a form stating that the dealership makes zero claims to the vehicles history and that the auto check/car fax was available to her. The form also stated that even with that information there still could be a accident or other history that was beyond our control over knowing. We use a outside company that can inspect the vehicle to see weather is was properly repaired when it was in the accident. They are certified and can update their findings to car fax. We are will to offer this service at zero charge if the customer is concerned for her safety. In addition to this we own two ****** Dealerships and would be happy to help the customer purchase the new ****** she was interested in. I would be happy to work with her directly on any part of this response. We did email her a copy of the Forms she signed for her review. My direct number is ************. I should mention that customer did purchase a extension to her warranty and there maybe a small refund due to her Also there will be a approximately $1500 tax credit from the trade in that will reduce the total on the new car. With those couple of things and the increase trade value we are not far apart from the 21k she is asking for. Also even with limited inventorys currently I will take the situation into consideration when pricing a new rogue closing that gap even more. We are not the deplorable dealership that she may think we are and understand the buying process can be long and complicated. Our offer to help is not about thinking we did something wrong rather it is a effort to be good place to do business with for her and all of our customers.  

  
  

  Customer response

  04/03/2023

   
  Complaint: 19862903
  
  I am rejecting this response because:
  
  Sincerely,
  
  **********************************************

• Initial Complaint

  10/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Zeigler dodge never gave me my refund on my gap insurance cancelation for my jeep Cherokee and my gap insurance on my dodge challenger they sold me both vehicles I'm owed 2 gap insurance refunds they are stringing me along so I forget that it's owed they control the disbursements and when I call it takes about 4 times and nobody seems to want to help me I talked to a rep 2 months ago that was helping out but now she's blowing me off this is fraud I want my cancelation refund on both vehicles I've waited long enough

  Business response

  10/16/2022

  Please accept my apologies you will be refunded 100% of what ever you are owed. I am not sure why it is taking so long but I am on it personally. Obviously it is Sunday so it is a tomorrow thing. My name is ************************* and I am the ** that over sees the store. My number you can reach me at direct is ************ and I will reach out to you in the morning when I have answers.

• Initial Complaint

  09/21/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Zeigler is a car dealership in Downers Grove, IL. They have 2 locations near to each other. One is the main location at *******************. The other is a used car only lot located at *******************. My wife and I visited the **** lot on Sep-15th 2022, with the purpose of shopping for a used car.We chose this dealership because when you go to their website, they list cars at a reasonable price and high quality. But when you go to the dealership, they target customers with extremely poor credit and/or no money down. So, I'm assuming in order to justify the customers with low credit/no money down, they raise the prices absurdly. The website does not reflect the higher prices. The advertising methods are complete lies, they show the car prices from the **** location, and will not tell you the higher price at the **** location, until you give you information.We provided our personal information, address, social security number, paystubs, etc. Because we were told it was needed even to test drive the cars and that they would never run our credit for loan approval. We both have high credit scores, over 700, we were providing a trade-in and additional money down. So it was clear we were not the target cliental. Once we found out what type of dealership this was and the absorbedly overpriced vehicles, we promptly left and told the manager to delete our file and we will not be shopping with them any longer. A day later, September 16th. Our credit was ran 3 times by the dealership. We received a call asking to come back and review with another manager. We now have 3 marks each on our credit due to the dealership running our credit.

  Business response

  09/21/2022

  Jordan,

   

  Clearly we did not provide you with the world class experience that I would like for all of our customers to get regardless of their credit circumstances. Your credit, whether good or bad is not the basis for anything that we do or should it be. Please accept my apologies and be sure that your situation will not go on deaf ears. I will use it as tool to teach and make sure it does not happen again. I totally understand if you dont want to consider us for your purchase. Should you change your mind I would be happy to get involved myself. 
  

  Thank You

  ************************* VP

  Zeigler Auto Group

  ************

• Initial Complaint

  09/01/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Hi, I recently "purchased" a car from this location. I was under the assumption that I was cosigning with my cousin. They said they would send someone out so I can sign the contract, no one ever came. And no contract was even sent digitally. I did not sign any contract for this car, so eventually I requested the contract. My cousin's name is not on the contract as a cosigner, only my name. The car salesperson let my cousin sign for me, which is fraud/forgery. I did not approve of that. As you can see on the contracts attached, there is no signature on the Zeigler contract, and the signature on the Citizens loan one I did not sign. How can you possibly sell an overpriced car to someone without obtaining their signature? I have filed a police report and an FOIA to get that police report. I will send once I receive it. Any help would be appreciated. Thank you!

  Business response

  09/07/2022

  We have been in contact with the customer and am waiting on additional information from him. 

  Customer response

  09/08/2022

   
  Complaint: 17811309
  
  I am rejecting this response because: what are you waiting on me again? Actually getting the car, correct? 
  
  Sincerely,
  
  *******************************

  Business response

  09/08/2022

  ****, clearly we have your drivers lic and the signature are very close to the same. We and not handwriting experts but all the of evidence leads us to believe you did sign and are unhappy with your decision. When we talked to you that is basically what you said. You requested that we unwind the loan and we are more than willing to work with you. We can only do this if you have the car. 

  Customer response

  09/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Work with me is extremely vague. I will get the car back. But as I said, I did not sign anything. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  08/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle July 18, 2022. Since then I have had engine and transmission problems. They lied to me as far as the interest rate when I signed the paperwork they covered up the information so that I could see it. They told me that my interest rate will be 20% however my interest rate is 29%. They refused to give me any other vehicle. I asked him multiple times to get me something different and cheaper they were fused and I needed a vehicle that day. The car needed an old change they did not give me a oil change they did not ensure that all aspects of this vehicle was up and running perfectly prior to purchase.

  Business response

  08/23/2022

  To address the customers concerns. First off we do not make a practice of covering up the interest rates on contracts nor have we ever covered the interest rate up on any transactions. All customers including this one are given copies of the contract as well the other paperwork disclosing the price and interest rates. We did in fact change the oil before making the vehicle available to sell and can supply he records of that to the customer. As for what cars or car that were offered to the customer we try to pick out ones that fit the customer specific finance abilities due to the banks allowances. With regards to the engine and transmission problems the customer maybe having I would be happy to have a service mgr contact her in the AM to get the car looked at. 

  Customer response

  09/27/2022

   
  Complaint: 17758674
  
  I am rejecting this response because:

  I have some of the proof needed. I can prove they sold me a Lemon; however the dealership openly admitted they threw out the original paperwork. This paperwork has the proof of the bait and switch. I feel completely manipulated by this dealership. 

  
  

  I have tried to write a letter to the corporate office but cannot find the information. I dont want this vehicle. I tried to take it back without still being financially obligated, with no success. Now, I am stuck with a crappie vehicle and with paperwork I did not agree to. 

  
  

  
  
  Sincerely,
  
  ***********************

  Customer response

  09/29/2022

  No, I do not have the original contract but I do have proof of correspondence that was on the phone with me when the original contract agreements where being discussed. They can write letters and I can pull my phone records. The dealership openly admitted to throwing out my original paperwork because thats not what they send to the bank.

  Business response

  10/03/2022

  I have looked through your file and see zero evidence of any other contract. That being said with the credit challenges that you have we were limited to vehicles to show you as a result of the company that financed allowed us. There are multiple parts to a car deal such as yours. One of which is the loan to value of the vehicle. Simply put it is the amount of money the finance company will loan someone as is relates to the value of the car. In your case you loan was really high risk so the only car we could sell you without loosing money at the time was the one you purchased. We *** have hard other vehicles that *** have worked but based on the requirements you gave and the bank gave us be picked that one as the best fit for you. I hope this answers your questions. 

  Customer response

  10/09/2022

   
  Complaint: 17758674

   

  
  
  I am rejecting this response because:

  The original contract with the percentages discussed was on the paperwork where I agreed and signed for the warranty for the vehicle. However, conveniently the dealership no longer has this document. This careless behavior with my authentic signature demonstrates obvious corruption of the banker ************** and your car salesman RJ. I wanted to return the vehicle but the car sales manager asked me to let them fix the car first. However by the time they finished with repairs the time to return the car had passed.

  Once I picked up on vehicle from them working on it I saw the oil leak from the exhaust. (I have video of this as well) They kept my vehicle however the issues still stand and are getting worse. I have taken this vehicle to be evaluated by this dealership  a third time and the original dealership stated they could not service my vehicle and I needed to pay a deductible at different dealership in **********.

  I have testimonials from two different individuals and their spouses to attest to the terms of the original contract that I signed. I have phone records to substantiate those claims. I have video recordings of the poor quality of the vehicle and I was sold a lemon. This contract and agreement has not be done in good faith.

  
  Sincerely,
  
  ***********************

  Business response

  10/12/2022

  Ok for starters there is no return policy in place at all and the ** Law does not require ** to have one either. As for the paperwork the signatures look the same on all of the documents. What are seeing coming out of your exhaust is not oil rather condensation that builds ** over night in every car. There are zero points were oil comes in contact with the exhaust system. I consider the matter closed. 

• Initial Complaint

  08/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My 14 Ram truck was towed to Zeigler Chrysler Dodge in Downers Grove, ** on 4/26/22. At the end of May, Zeigler told me that Carchex, my extended warranty, was going to pay $4,382, the rest was my responsibility $6,095.96. Out of $6,095 I had to pay $4,098.74 upfront for parts. I paid it on 5/31/22. After paying, Zeigler tells me the parts are on back-order until end of June. On 7/7/22 Zeigler called stating that they had broken an injector and unable to remove it. Zeigler stated that they were charging me an additional $6,370.26 to replace what they damaged. I asked for a photo of the damage and they sent via text. The mechanic from Zeigler admitted they had beat it with a tool causing it to break. I opened claim #******** with ********* on 7/7/2022 hoping to get my vehicle fixed. **** the rep handling my case claimed that she needed to contact Zeigler and call me back. I spoke to the Service Writer at Zeigler and the Service Writer Manager questioning why I had not been informed of the situation prior to the part being broken. The only explanation I received was that it was stuck! During one conversation with *********, *** stated that the dealer said they did not break the part and she believed them and ********* backs up their dealers! I asked if she was just going by their word or is there some sort of investigation. She stated that she did investigate. I then stated that if ********* was not going to do a better investigation I was going to put a claim with the BBB and call the news. On 7/28/2022 I received a call from ********* stating that they couldnt help me and that my case was closed. While my vehicle sat at Zeigler, a recall notice for the exact same issue that brought my truck to them, came out. Im requesting assistance by the BBB to help get Zeigler to fix what they damaged or refund my money so that I can get my vehicle fixed. This whole process has left me with no vehicle since April of 2022.

  Business response

  08/03/2022

  The customer is misinformed about what has transpired.  Zeigler did not break anything and refuse to cover it.  There was a seized part that was broken and required replacement which was not covered by the 3rd party warranty.  Zeigler has gone to bat for this customer with Stellantis/Ram and it believes that Stellantis/Ram will help this customer.  **********************'s management team is or will be in contact with the customer to update him.  

  Customer response

  08/04/2022

   
  Complaint: 17651599
  
  I am rejecting this response because: The attachment is a Text Message from the dealer to me! The Dealer sent me these pictures and I responded asking if the Bottom picture is the they Broke and the DEALER responded YES and admitted that the dents are from the tool they used!!!The part was not Broken before the Vehicle went in the shop!
  
  Sincerely,
  
  ***********************

  Business response

  08/08/2022

  We stand behind our first response. 

• Initial Complaint

  07/05/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  6/24/22 I was told and it states on their website all you need is a ID, proof of income of $800.00 dollars and social security award letter and you're going to get a vehicle. Well they picked me up and took me there. But before that I asked they over and over are you positive that I will get a vehicle oh yes they said. They ran my credit 6 times than asked if I could get a cosigner so I did they ran his credit hard 16 times than told me they couldn't use him because he owns his business so ask if I could get someone else and they ran her credit 18 times hard and said she couldn't be used because she works for an agency so asked if I had a 3rd person. They treated me so bad and fault advertise because they state you can have bad credit to get a vehicle. But than their ****** went in and said I don't feel comfortable driving in a vehicle with an African American who picked me up. Than they said I was saying the n word which I was talking to my oldest daughter and said he's going to take me back home I'll call you later. Than I was so upset these 2 African American guys lied. I was on the phone with my daughter the whole time because they refuse to take me back home. So my daughters called them up and they called the the b word. Why would I get in the car the first time if I had a problem with African American. Which I am married to an African American and have a *********** daughter.

  Business response

  07/05/2022

  We do everything we can to accommodate every applicant including this particular customer. This is a case of while we are able to arrange financing it is very limited due to the provable income of the applicant. We picked the customer at zero cost and we offered to return her home unconditionally if she did not purchase. Remember even if we had a vehicle that fit the approval the customer had no obligation to accept the terms. As for us asking for Co-Signers, we did do this and we did not send them into ***** banks for approval rather 6 each. This was do to the specific nature of each of their financial situations. The customer told us she was going to the ********* next to the dealership and never came back. I hold all of my employees in a high regard and do criminal and Driving backgrounds on all of them. The fact that our ****** was African American and that somehow intimidated her is unfortunate. At this point there is nothing left for us to do and I consider the matter closed.  

  Customer response

  07/09/2022

   
  Complaint: 17521570
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer response

  07/11/2022

   
  Complaint: 17521570
  
  I am rejecting this response because:

  I read this to my daughter who I was on the phone when the manager came outside and yelled at me and said they weren't going to give me a ride back home. It cost my daughter money to get me back home which was over 37 dollars. I never told them I was going to **********. They told me to get off their property. My son in law and other daughter is going to write you about this business. And for their ****** he picked me up and we talked the whole way to the business so if I am married to Africa American and have a Puerto Rican daughter and my daughter boyfriend is African American. Why would I take a ride from him if he intimidated me. That doesn't make sense. 

  
  
  Sincerely,
  
  *************************

  Business response

  07/11/2022

  I have talked to several of the employees at that location and I am unsure why all of their stories differ from your at this point there is nothing for us to do. 

  Customer response

  07/12/2022

   
  Complaint: 17521570
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer response

  07/13/2022

   
  Complaint: 17521570
  
  I am rejecting this response because:

  You never asked for my daughters and son in law information.  Of course the people at the dealership going to tell the same rehearsal story.  I really think this unfair and I was kicked off the property and when I was talking to my oldest daughter the manager walked over to me and was yelling at me and stated they wasn't going to give me a ride.  So called me because you never asked any of my family and that's not right. The only times I went to ********** was after they kicked me off the property to go to the bathroom and then I was right back on the sidewalk in front of the business and than when the uber came and got me. They even threw an older African American off the property.  But guess you didn't know they got sued for how they lied.

  
  

  
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩