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Initial Complaint
07/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I registered at Chamberlain University for the fall semester of September 2023, after considering my career path I decided to withdraw a week into the semester because I change my mind on doing nursing, to my surprise I received a bill that said I was owing even though I withdrew within the required time to avoid penalty. I received an email that talked about giving me a 60% discount on my balance 204 resulting to 123, if I pay within a certain period the remaining balance will be waived. Below is the attachment of that email. I did move to a new residence and when I went to check my old mail box only to see Chamberlain has sent me a new bill ******* below) even though I havent been to the school since I withdrew and ask my account to be closed in September of 2023. I called the resolution department that was in charge of payment *************************** confirm that my previous bills were paid and he dont know why a new bill was added I need to speak with student finance. For days now I have been trying to get someone on the call I havent gotten anyone on the call and I will kindly appreciate some assistance because I am a student I dont have another money to pay especially for service I didnt use. Thank you for the assistance, I look forward to a positive outcome.My Student ID number is *********Business response
07/22/2024
July 22, 2024
BBB of Chicago & *****************
**********************************************************************************************
Re: *******************************
Case #: 21973670
To whom it may concern:
On behalf of Chamberlain University (Chamberlain), I am responding to your request dated July 15, 2024, regarding *******************************
A review of Mr. ****** student account found that after his official withdrawal from Chamberlain on January 16, 2024, he had a remaining student account balance of $204.97, which included a non-refundable background screening fee and finance charges. He was notified of this balance and the reason for the balance by email on January 19, 2024.
On February 19, 2024, ************** spoke with Chamberlain regarding the balance on his student account. ************** agreed to a payment plan, which included paying 60% of the balance due on his student account ($123.00). On the same date he paid $61.50 towards the balance due. On March 19, 2024, ************** made another payment toward his student account in the amount of $61.50 which brought the student account balance to zero.
Mr. Jurrys payment plan amount was incorrectly inputted on his student account. As a result, his student account implied that he owed more than what had been agreed upon. On July 8, 2024, the errant balance on his student account was written off to a zero balance. ************** was notified that his student account balance was zero on July 15, 2024.
Best Regards,
Chamberlain University
Student AffairsCustomer response
07/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******************************Initial Complaint
06/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was enrolled at this university for the bachelors program. I completed my program April 27th, 2024. I noticed I had a remaining balance on my bill that was suspicious. I reviewed all of my semesters over the last year and I was over charged for every semester except one. I reached out to the finance/billing department at chamberlain by phone several times over the last month and was told there are several overcharges and my case needed to be escalated to a senior advisor. I have not heard from a senior advisor or the finance/billing department. I filed a complaint with the Illinois higher education department and with chamberlain on May 7th. Chamberlain has not addressed my compliant and closed my case. The higher education board responded that I need to continue to follow up with Chamberlain. I call several times and am continued to be told a senior advisor needs to look at my account. I recently received a billing payment plan from chamberlain in the mail for money I do not owe. I calculated my overcharges to be $3480.24. I also receive tuition reimbursement from my Job and my paper work is due by 6/25/2024. If this is not submitted I can not be reimbursed. My reimbursement is $5250. Chamberlain will be responsible for the cost of my reimbursement as well as my overcharges if this is not resolved.Business response
06/24/2024
June 24, 2024
BBB of Chicago & *****************
**********************************************************************************************
Re: *******************
Case #: 21843455
To whom it may concern:
On behalf of Chamberlain University (Chamberlain), I am responding to your request dated June 13, 2024, regarding *******************.
On May 7, 2024, ************ contacted Chamberlain regarding her student account balance. The Student Finance Advisor (***) reviewed the student account and explained that during the March 2024 session ************ had been over-awarded Title IV financial aid. Unfortunately, ************ was ineligible to receive federal subsidized loans because she had gone over her aggregate loan limit. As a result, the federal subsidized loans had to be returned to her loan servicer, which caused a balance on her student account.
On June 13, 2024, a *** Manager contacted ************ regarding the March 2024 session federal student aid funding on her student account. The manager explained that ************ had received a credit balance check prior to the loan funding being returned to the loan servicer. The return caused a balance on the students account. ************ confirmed that she had cashed the credit balance check that she had received. The manager provided ************ with a copy of her monetary history and scheduled a follow up call with ************.
On June 17, 2024, the *** manager contacted ************. During this call the manager walked through how credits on the student account were applied to balances from other sessions. The manager reaffirmed that the financial aid that was returned to the loan servicer in the March 2024 session was sent after the credit balance check was issued, creating a balance on Ms. ***** student account. During this phone call, the manager processed a payment from ************ and requested to have any finance charges removed. Ms.***** student account is accurate and this has been conveyed to her.
Best Regards,
Chamberlain University
Student AffairsInitial Complaint
06/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am taking two classes instead of one, yet I was not awarded the amount of financial aid I should have available for two classes. Now I have a balance due to Chamberlain. There is no direct number to a financial aid office. I have sat on hold for over an hour with no one answering. I sent a support ticket two weeks ago with no response. Chamberlain is a private school that charges exorbitantly more than public schools. Premium prices should equate to premium service. This is not it.Business response
06/25/2024
June 25, 2024
BBB of ******* & *****************
**********************************************************************************************
Re: ***********************
Case #: 21832666
To whom it may concern:
On behalf of Chamberlain University (Chamberlain), I am responding to your request dated June 11, 2024.
A balance occurred on Mr. ******* student account because he was only enrolled in one class in the March 2024 (A) session with a lower tuition and two classes in the May 2024 (B) session with a higher tuition due to the number of credits being charged. The financial aid was split evenly between the two sessions, so that **************** received a credit from the excess financial aid in the first session and had a balance in the second session.
When **************** contacted Chamberlain, he was told on two separate occasions that it was not possible to increase his financial aid awards. This was incorrect because **************** still had remaining financial aid eligibility and only needed to complete an Aid Increase Request form to receive enough additional funds to cover the remaining balance.
Chamberlain has reached out to **************** to provide the resolution of requesting an aid increase. His financial aid awards have been increased, and once they have disbursed to his student account the balance on his student account will be fully covered and he should receive an additional credit from the excess financial aid.
Best Regards,
Chamberlain University
Student AffairsInitial Complaint
05/17/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I am currently a Senior nursing student at Chamberlain ****** of ******* at the ******* campus. I attend Chamberlain Evening/Weekend program. I currently receive a *********** Scholarship that pays my tuition, and books, minus the taxes. Two recent payments were made to Chamberlain from *********** Scholarship in the amounts of $4,903.78 electronically on April 8, 2024. One payment would cover for the January 2024 semester and the other payment would cover the March 2024 payment. Chamberlain first denied receiving payment then stated they received a payment of $1526.34 for March 2024 semester but "they don't know where this came from". After speaking with my Analyst *******, at *********** Scholarship she has provided Chamberlain university proof of payment and confirmation of payment for both payments of $4903.78. This has been going on since April 10, 2024 and as of today, I have not received any resolution and I keep getting the run around. Every time I call Chamberlain or write an email they state they're investigating it and haven't received any updates. I feel someone either stole my money in some form of way or they credited my money to another student account. My balance is currently sitting at $12,636 which includes the January and March semester invoice. After deducting that amount I am responsible for the remainder which is taxes for my scholarships. I feel like no one is looking into this matter and if my balance sits this high when it comes time to register for my last term which is September/November they will not allow me to register which is not a fault of my own. I just want them to locate the "missing payments" and apply it to my account. I don't want this affecting my last term to register, or affecting me from receiving my degree, or me being not able to walk for graduation, or even preventing me from taking my State Boards to become a Registered Nurse.Business response
06/25/2024
see attachmentCustomer response
06/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
04/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was a student at Chamberlain in their PMHNP program. Im December I took the Advanced Physical Assessment Course. I finished the lab (immersion) portion in February 2023, late due to a death in my family. I also took a break from the program and have decided to resume my studies to finish the program. Upon applying for readmission I was informed because 12 months had passed since my last course I would have to take a proficiency exam that would cover 3 courses I previous took before stopping my studies. The 3 courses were pathophysiology, physical assessment and pharmacology. My issue is I was enrolled in Chamberlain Psychiatric Nurse Practitioner Program and took psychiatric pharmacology. Chamberlain had me take a generalized proficiency exam that only included general pharmacology. I took psychiatric pharmacology. When I did speak with my advisor she informed me they give all reentering students the same general exam, even PMHNP students who did not take general pharmacology. If a score of 70% isnt received on this exam, I would have to retake the entire Physical Assessments course and go to ******* again for the immersion. I did not pass the exam by 1 question. So because of 1 question I have to do the entire course and trip AGAIN. My problem is I am certain I missed general pharmacology questions on that test. Chamberlain never gave me a general pharmacology course because it was not part of my psych program. I understand them having just a general exam but its unfair for us Psych students who did not take general pharmacology. There was not 1 psych pharmacology question on the exam and that is what I studied for, because that was the pharm I took.Business response
04/17/2024
April 17, 2024
BBB of ******* & *****************
**********************************************************************************************
Re: ***************************
Case #: 21548906
To whom it may concern:
On behalf of Chamberlain University (Chamberlain), I am responding to your request dated April 9, 2024, regarding ***************************.
*************** was admitted to the Graduate Certificate *** program and began her studies progressing well in her NP Curriculum March 2022 and progressed through the November 2022 (5) sessions. During this time **************** also withdrew from NR548 during the November 2022 Session but completed the NR509 Physical assessment and Immersion course in the November 2022 session. She informed the University that she was dealing with family matters and would plan to return to her studies.
Upon return to her studies: April 2024 (eight 8 sessions later), it was determined per Chamberlains Returning NP Student Proficiency Exam and Rate of Progress policies and procedures; **************** would be required to take the 3Ps proficiency exam due to her being out of the program greater than 6 sessions.
Pages ******* of the Academic Catalog explain the following regarding their return to Chamberlain: Students who return after an interruption of studies should note that course availability may vary. Because program requirements change periodically, the academic support advisor and the academic ****, program director or approved designee will assess the returning students academic records to determine whether an alternate plan of study is required. Alternate plans may result in additional coursework requirements and tuition obligations.All students must be current in their financial obligations to Chamberlain prior to resuming studies.
Additionally, Re-admit NP Students who have already successfully completed NR-509: Advanced Physical Assessment, but who have not been enrolled in Chamberlain University for six sessions or more, will need to take the Returning NP Student Proficiency Exam prior to resuming their studies. The exam will cover advanced pharmacology, pathophysiology and physical examination. The exam results will be limited to PASS/NO PASS, and no other information will be disclosed. The exam can only be attempted once and LockDown Browser with Respondus Monitorsoftware is required to complete the exam.
On April 4, 2024, **************** took the 3Ps assessment to determine if she could progress in her degree program where she left off, or if not successful on the 3Ps assessment, **************** would be required to repeat NR509. **************** did not pass the proficiency exam that was administered on April 4, 2024, after sitting out eight (8) sessions.
This exam is a general proficiency exam and not specific or geared toward any specialty track as it is a basic 3P assessment to assess a students prior knowledge of pathophysiology, pharmacology, and physical assessment as a practicing RN. Therefore, Ms. ******* claim that the exam did not cover *** pharmacology is irrelevant, nor was **************** informed that the Proficiency 3P exam would cover any *** content.
*************** was advised correctly that she would be required to repeat NR509 advanced physical assessment to resume her studies in the *** program.
Best Regards,
Chamberlain University
Student AffairsCustomer response
04/17/2024
Complaint: 21548906
I am rejecting this response because:How can Chamberlain test me on general pharmacy when I never completed a general pharmacy course in my Psych program. My program consisted of Psychology Pharmacology ONLY. Its unfair to have a generalized proficiency exam when all their programs dont require the same courses. I never took general pharmacology, so Chamberlain asking questions like what is the first line treatment for a specific urinary ailment? I did not know because I took psych pharmacology. I can tell you what the first line treatment for bipolar disorder is, because thats what I was taught. I failed this test by ONE question, one general pharmacology question. Even with being tested on a subject I was not taught I think I did pretty well on the exam. Chamberlain needs to be fair in this situation, I do not think I am being unreasonable. And the fact the exam did not cover PMH pharmacology is NOT irrelevant, I was informed it would cover subjects I was already taught up to the Physical Assessment course. General pharmacology was not one of the courses I took. So please tell me how is the fact I did not take General Pharmacology, but was tested on General Pharmacology questions irrelevant???
And I actually completed Physical Assessment in February 2023, thats when I did the Immersion. Chamberlain, please be fair?
Sincerely,
***************************Business response
04/26/2024
April 26, 2024
BBB of ******* & *****************
**********************************************************************************************
Re: ***************************
Case #: 21548906
To whom it may concern:
On behalf of Chamberlain University (Chamberlain), I am responding to your request dated April 18, 2024, regarding ***************************.
Background of re-admit policy:
Re-admit ** Students, regardless of track, who have already successfully completed NR-509: Advanced Physical Assessment but have not been enrolled in Chamberlain University for six sessions or more are required to take the Returning ** Student Proficiency Exam before resuming their studies. The exam covers advanced pharmacology, pathophysiology, and physical examination. Advanced pharmacology, pathophysiology, and physical examination are generalized knowledge that all ** students must know regardless of the enrolled ** track.The exam results will be limited to PASS/NO PASS, and no other information will be disclosed. The exam can only be attempted once, and LockDown Browser with Respondus Monitor software is required to complete the exam.
This policy was created in 2021 to identify at-risk students re-enrolling in the ** program and provide additional didactic foundations and refreshers. The policy supports our academic goals as students sitting out longer than six sessions are at risk for poor academic performance, progression, and success in the program. In addition, the policy was implemented in 2021 at the request of preceptors to ensure students who have been away from their academic studies for several terms have the basic advanced foundational knowledge, skills, and ability to re-enter the practicum space.
Summary from the Academic Catalog:
Re-Entry Requirements (Nurse Practitioner Specialty Track Students Only) March 2021 & Beyond
For all readmitted applicants who have completed NR-509 Advanced Physical Assessment in the curriculum, the following will apply:
The student must complete an assessment prior to re-entry to determine the appropriate course placement. Students will have one attempt to earn a passing score. If the assessment is successfully passed, the student may resume where they left off in the program. If the student is unsuccessful on the first attempt, the student will be enrolled in NR-509 Advanced Physical Assessment (and the associated immersion) when it is available. NR-509 Advanced Physical Assessment must be successfully completed in order to continue in the degree program.
Further findings of the investigation:
On April 4, 2024, **************** took the 3Ps assessment to determine if she could progress in the degree program where she left off, or if she was not successful on the 3Ps assessment, then she would be required to repeat NR509. **************** did not achieve a passing grade on the proficiency exam administered on April 4, 2024, after sitting out 8 sessions.
The re-entry assessment is a general proficiency exam and not specific or geared toward any specialty track. It is a basic 3P exam to assess a students knowledge of advanced pathophysiology, pharmacology, and physical assessment.Therefore, Ms. ******* claim that the exam did not cover *** pharmacology is irrelevant, as the exam is a generalized exam testing foundational knowledge from the previous 3P courses that all nurse practitioner students should know.
Chamberlain reviewed the recording of calls on March 26, 2024, and March 27, 2024, between ****************, academic support and admissions regarding the re-entry exam.Neither the Academic Support Advisor nor the admissions representative mentioned anything about psychiatric questions on the exam. Both advisors specifically stated the exam contained questions related to general 3Ps content. Therefore, **************** was advised correctly and was not informed the Proficiency 3P exam would cover any *** content.
The readmission policy was followed as outlined in the academic catalog. The readmission policy is for all students that have not been enrolled for six sessions or more. Moreover, **************** was advised correctly that she would be required to repeat NR509, the advanced physical assessment, to resume studies in the *** program if you did not pass the re-entry assessment.
Best Regards,
Chamberlain University
Student AffairsInitial Complaint
02/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I became a student on 5/2022 since that time I have paid ***** to date out of pocket and 4000 more planned on 2/22. I began a payment on 6/2023- 9/22/2023 where I would reach 80 credit hours and would quailfy for the in house Credit extension program that required the student and a co-signer to be declined by outside private student loans. Which I turned in 7/2023. On 9/22/2023 I called to set up a payment plan, check on a 2500 dollar scholarship check sent and to start my Credit extension. I spoke with a rep who applied my scholarship to my account set up a payment plan and sent me an email to confirm. A week later o get a withdrawal letter due to account balance. I call and inquire as o just set up a payment plan. I was informed that the person I spoke with on 9/22 was new and made a mistake so I now have to pay ***** per month vs 341 a month because my new balance is now on my account. I was not prepared to pay that amount as I just discussed and set up a plan that worked. I spoke with over 8 people that all told me different stories no aligning or helping my situation. So because of a employee mistake my account remained unpaid while they worked on a resolution as I was not registered and threatened to be kicked out. I finally spoke with someone to start the credit extension program in October and November who took all my info and stated it was in process. As it came closer to register for ******* I became worried as she stated I should take a month to complete. I sent a follow up email to get a reply your balance is ***** over the amount need to process your *** I call family and friends and pay 1000 as im collecting the remaining I call to and speak with a finance representative that the *** program and has been put on a permanent hold as December. Completely confused I contact the president who reaches out to the finance manager who informs me there that the *** ended oct- Nov, and I could not be grandfathered in. I want this honored.Business response
03/01/2024
March 1, 2024
BBB of ******* & Northern ********
**********************************************************************
Re: ***********************
Case #: 21318680
To whom it may concern:
On behalf of Chamberlain University (Chamberlain), *************** to your request dated February 20, 2024, regarding ***********************.
In July 2023,************** first inquired with Chamberlain regarding the Chamberlain Credit Extension Program (***). At that time,she was advised to contact Chamberlain once she had uploaded the required documents. ************** called Chamberlain on October 24, 2023, to begin the process of applying for the **** which began with a checklist. While ************** was completing her checklist,Chamberlain Student Finance leaders were reviewing the *** program requirements. It was determined that students with a past due balance of more that $5,000 would not be eligible for a ***. Based on the updated requirements,************** was required to set up a payment plan as she had a student account balance of over $5,000. On November 17, 2023, ************** was notified that due to her student account balance and the change in *** requirements, she would not be eligible for a *** until her balance was under $5,000. At that time, ************** set up a payment plan, and she was informed of the balance that she would need to pay so she could register.
At the beginning of December 2023, the *** program was again reviewed by Chamberlain Student Finance leaders. It was decided that the *** program would be paused and unfortunately, any ***s that had approved were also paused. Chamberlains records show that there was no communication received from ************** between November 18, 2023, and February 7, 2024, when ************** contacted Chamberlain about the balance on her student account and how she could register. The Chamberlain Student Finance Advisor explained that ************** would need to pay to get her student account balance under the $8,000 threshold and set up a four-month payment plan for the remaining balance. At that time,************** stated that she would not have money to pay her balance until the next week and would make a payment plan then.
On February 15,2024, ************** spoke with a Student Finance Manager, who again explained that the *** was no longer an option for any student. ************** was set up on a payment plan so that she was allowed to register for the March 2024 session.
Best Regards,
Chamberlain University
Student AffairsCustomer response
03/15/2024
Complaint: 21318680
I am rejecting this response because:Hello,
I aimed to respond to the communication sent by Chamberlain student affairs, as I wish to address several remarks and missed details. The response indicates that my balance caused the rejection of the **** However, it fails to mention that on 9/22/2023 I sent any email to *** asking to set up a payment plan she initially quoted me for 971 x 4 months. I informed her that I received a scholarship that was dispersed in July would this affect my current balance she say yes and after checking my account she told me to call piedmont to verify it was sent. They confirmed and stated it had already been cashed. I called back and spoke with ******** who still had issued finding the check. I followed up after no response on 10/4/2023 and spoke to ****** who was able to call ******* and they stated the check was in a lock box. ****** then applied my $2500 scholarship to my past due balance, which was then $*******, and arranged a payment plan for the remaining amount which total ****** x 4 months. The plan was to proceed with the *** application when the new balance of my account was due on 10/5. However, this plan was disrupted when the finance department decided to alter the agreement set up by ******. They moved my scholarship to November and December, resulting in my account being past due for $******* and a new balance for September of *******. I was not informed of this change until I received a notice on 10/18/2023, stating that my scholarship has been applied and I have of ******* which was profoundly shocking as my scholarship had already been place and I was on a payment plan as of 10/4/2023.Upon inquiry, I discovered that my payment plan was canceled, and the scholarship was redistributed because ******, despite confirming with corporate/*******, was deemed new and mistaken. However, the responsibility for my balance and the subsequent *** decline lies with the finance department. Despite continued efforts to resolve the issue, I received misleading information. ******** from finance transferred me to ******** to start the process for the *** on 10/24/2023. No one tried to resolve my issue or explain to me why the ****** payment could not be honored, or at least honor the initial payment pay on 9/22 for ****** Nothing was offered for the mistake.I sent an email 11/07/2023, having heard nothing about my ***, in this email she informed me that the *** was denied due to a payment plan and payment needed to be in place I emailed back injury how much need to be paid and the amount of the payment plan. I did not receive a reply so in 11/17/2023, I called to inquire what was needed for my *** and to register for ******* as I didnt want to miss my clinical placement. I was given the wrong information so, I then reached out to my president *********************** for assistance with the errors on my account and guidance on the next steps. She referred me to *************************************, who altered the policy numerous times during our conversation and failed to acknowledge the mistakes made by his staff on multiple occasions. Had the scholarship not been incorrectly applied and the payment plan maintained, I would have been able to make monthly payments on the current balance until the *** was processed. However, due to the finance department's error, my balance increased to *****, leading to the denial of the ****This situation jeopardizes my ability to register for my final two sessions, despite having a financial plan in place since registering for the program in May 2022. I had discussed and agreed to this plan, expecting to be able to apply for the *** in my senior year to cover the remaining balance. This opportunity was take away by a staff member mistake and nothing has been done to reconcile the issue it has cause me and the threat it plays on me being able to continue and graduate 8/1/2024. I have always paid my balance and adhered to my payment plans I feel chamberlain at this point should honor a payment plan that extends through July to help me be able to make manageable payment and the ability to register for the remaining 2 session with out any penalty. I have currently paid 1000 on 12/17/2023, and a total of 6500 in Jan and Feb 2024. I have used all of my resources and now I just want my school to support me in this matter and not make me pay for the mistake, miscommunication and poor response time of the finance team.
Sincerely,
***********************Business response
06/25/2024
Good MorningAttached is Chamberlain Universitys response to Case #********. While we understand this case has been closed, the student continued to file a formal complaint with the University and it has now been closed. We also ask that you review this response, as the student has continued to enroll in classes with little to no payments made to her on-going account balance.We appreciate your review and assistance in adding this response to the case.Best Regards,***************************, MPA | Senior Ombudsman/Title IX CoordinatorP ************ | E **********************************
*********************************************************** | chamberlain.eduRemote: Monday FridayInitial Complaint
02/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This school fails to provide me the financial aid grant ***** when the VA has guaranteed my tuition be paid in full for my own benefit.Business response
03/01/2024
March 1, 2024
BBB of ******* & ******** ********
**********************************************************************
Re: ********************
Case #: 21306593
To whom it may concern:
On behalf of Chamberlain University (Chamberlain), I am responding to your request dated February 20, 2024, regarding ********************.
**************** began her enrollment at Chamberlain in the September 2023 session. She has also completed enrollment in the November 2023 and January 2024 sessions. She is currently registered for the March 2024 session, which begins on March 4, 2024.
**************** utilizes VA Chapter 31 benefits, along with the Federal Pell ***** and Federal *******************. Below is a chart of the payments that have been made with the above aid:
Session Date Posted Payment Amount
September 2023 September 18, 2023 Federal Pell ***** $1,387.00
September 2023 October 17, 2023 VA Chapter 31 $3,173.93
September 2023 November 9, 2023 VA Chapter 31 $154.39
November 2023 November 6, 2023 Federal Pell ***** $1,386.00
November 2023 January 22, 2024 VA Chapter 31 $4,964.83
January 2024 January 16, 2024 Federal Pell ***** $1,849.00
January 2024 February 2, 2024 Federal ******************* $250.00
January 2024 February 20, 2024 Federal Pell ***** (-$924.00)
January 2024 February 21, 2024 Federal Pell ***** $924.00
**************** has a student account balance of $260.00, which stems from the following:
$60 Proficiency Test Fees PSYC110 and PSYC290 August 24, 2023
$200 Fingerprint and Drug Background Fees July 28, 2023
All funds that **************** was eligible to receive have been received and applied to her student account.
Best Regards,
Chamberlain University
Student AffairsCustomer response
03/01/2024
Complaint: 21306593
I am rejecting this response because: not all funds has been applied. You hold on to the free money until VA pays and they pay 100% which you should not even keep not one cent of my Pell ***** or free money.
Sincerely,
********************Business response
03/12/2024
March 12, 2024
BBB of ******* & ******** ********
**********************************************************************
Re: ********************
Case #: 21306593
To whom it may concern:
On behalf of Chamberlain University (Chamberlain), I am responding to your request dated March 1, 2024, regarding ********************.
As previously stated in the response from March 1, 2024, all funds that are available to *************** for the January 2024 session have been applied to her student account. This includes her VA benefits payment of $5,384.66. Upon the VA benefits payment being applied to her student account, she received a credit balance of $2,099 on February 19, 2024.
As of March 12,2024, a Federal Pell ***** ($1,848.00) and a Federal ******************* (******) have been awarded to **************** for the March 2024 session. However, after these grants were applied to her student account, she has an account balance of $2,011.83. The balance stems from tuition, fees, books and the prior charges from Proficiency Test Fees and Fingerprint and Drug Background Fees.
Once a credit is created on Ms. ******* student account, a credit can be issued to her. However,at this time she has a student account balance of $2,011.83.
Best Regards,
Chamberlain University
Student AffairsCustomer response
03/12/2024
Complaint: 21306593
I am rejecting this response because: Chamberlain doesnt send the Va counselor the invoice on time so that I dont have a remaining balance. As the counselor stated that he will pay if they will just send the invoice in on time. He stated that I should never have a balance if they send the invoice.Sincerely,
********************Initial Complaint
02/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was never contacted by the school and I am making payments of ***** thats all I can afford and whenever I try to contact the school no one answers or returns my calls. I never attended the school so I dont understand why I am getting this bill. And if I am making small payments on it why is it still being sent to collections.Business response
02/12/2024
February 12,****
BBB of ******* & Northern ********
**********************************************************************
Re: *************************
Case #: 21168132
To whom it may concern:
On behalf of Chamberlain University (Chamberlain), *************** to your request dated February 8, ****, regarding **************************
*************** registered to begin courses in the September 2023 session, which began on September 4, 2023. On September 1,2023, **************** contacted Chamberlain, stating she would not be able to attend, and requested that her September 2023 courses be dropped. Because **************** dropped her courses prior to the start of the September 2023 session, the tuition and related fees were reversed to zero. However, students in Ms. ******* degree program must obtain a background check, fingerprint screen,and drug screen (***) prior to their enrollment. The *** is a non-refundable $200 fee for campus-based students. Once a student initiates the ***, the $200 fee cannot be refunded. **************** had initiated the *** and, therefore, is responsible for the $200 fee associated with it. Further information regarding the *** fee is outlined in Ms. ******* signed Enrollment Agreement and signed ***-related Enrollment Agreement Addendum.
Students are required to purchase textbooks, electronic versions of textbooks (eBooks),lessons and/or supplies, based on the course requirement. Books and supplies are subject to the return policy established by the vendor. The books and supplies charges of $60.33, $32.46, and ***** from August 31, 2023, are the responsibility of ****************, as she did not return the materials to the vendor.
Below is a timeline of attempted contact from the Chamberlain ********************** with **************** regarding the $335.66 balance on her student account:
10/20/23 ******* Collections Letter sent to address on file
10/24/23 Call attempt No answer
11/7/23 Inbound call from student. Verified date of birth and address. The student stated she would call back once she could make a payment plan.
11/17/23 ******* Collections letter sent
12/15/23 - ******* Collections letter sent
1/3/24 Payment Made $10
1/12/24 Payment Made $10
1/30/24 - Payment Made $10
1/25/24 ******* Collections letter sent
2/9/24 Selected Self-********************; Payments Made - $75 and $14.09
3/9/24 Scheduled payment for $75
**************** is responsible for the student account balance and has selected a payment plan to continue making payments until the full balance has been paid.
Best Regards,
***************************
Chamberlain University
Student AffairsCustomer response
02/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Customer response
02/12/2024
Complaint: 21266097
I am rejecting this response because:
Its funny that whenever I call to ask questions about what the charges were for no one never gave me a answer but when I contacted you guys they said what ever charge was for and when I called they never answered.
Sincerely,
*************************Business response
02/13/2024
February 13,****
BBB of ******* & Northern ********
**********************************************************************
Re: *************************
Case #: 21168132
To whom it may concern:
On behalf of Chamberlain University (Chamberlain), *************** to your request dated February 12, ****, regarding **************************
Chamberlain has no record of speaking to **************** after she requested to drop from Chamberlain on September 1, 2023, until November 7, 2023, when she contacted the Chamberlain **********************. Additionally,no emails, voicemails, or requests to be contacted at a specific time were received from *****************
Please refer to the timeline of attempted contact from the Chamberlain ********************** with **************** regarding the $335.66 balance on her student account in the February 12, ****, response.
Best Regards,
***************************
Chamberlain University
Student AffairsInitial Complaint
01/29/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The majority of Chamberlain's programs are virtual, yet not one is available to respond virtually. There are no direct emails to people, everything is a generic mailbox/vm and you are lucky to get a response. I have currently been emailing 2 weeks to get information from them that I need to sit for the boards. Its crickets...no response via email. I've been on hold for hours and have yet to receive a response. It is incredibly frustrating. They hold all the power and students are at their mercy, I am unable to sit for my boards until they send the appropriate information. I paid thousands of dollars for this program, graduated, but it is worthless if I cannot sit for boards.Business response
02/02/2024
February 2,****
BBB of ******* & Northern ********
**********************************************************************
Re: *******************
Case #: 21215602
To whom it may concern:
On behalf of Chamberlain University (Chamberlain), *************** to your request dated January 29, ****, regarding former Chamberlain student ********************
*********** requested a validation form to be completed for a second time with ********* Services, as the third-party agency had changed their form and declared the original outdated despite being sent in 2023. ************ submitted the new form to be completed, and she spoke with an Academic Support Advisor (***) on January 29, ****. The *** explained that the ********* Services team would complete the form and send it within 3-5 business days.
On February 1, ****, ********* Services emailed the completed form to the third party, with a copy sent to ************.
Best Regards,
Chamberlain University Student AffairsInitial Complaint
01/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
They charged me for months after I dropped out. Then refused to answer my calls, they either hung up on me or got hostile. Because of this delayment they sent this fraudulent bill to collections where it will affect my credit score.Business response
01/30/2024
January 30,****
BBB of ******* & Northern ********
**********************************************************************
Re: *************************
Case #: 21168132
To whom it may concern:
On behalf of Chamberlain University (Chamberlain), *************** to your request dated January 20, ****, regarding former Chamberlain student **************************
******************* was enrolled in the September 2022 session, which began on August 29,2022. He was administratively withdrawn from his courses on October 3, 2022, due to non-participation in 14 consecutive calendar days. He was notified on the following dates regarding the lack of participation in his courses: September 7, 2022, September 26, 2022, September 28, 2022, and October 3, 2022.
His last date of attendance was during week 6 of the September 2022 session. According to the Chamberlain Tuition Refund Policy, outlined in the Student Handbook, he was not eligible to receive a tuition refund and would be responsible for the $4377.67 balance on his student account. He was notified on October 3, 2022, by email that due to the withdrawal, he may have financial ramifications and that he would need to speak to a Student Finance Advisor for further information.
On the following dates, the Chamberlain ********************** attempted to contact ******************** regarding his student account balance.
December 16, 2022 ******* letter sent to address on file
January 17, 2023 A Chamberlain representative spoke with ********************, who stated that he needed to speak to someone regarding his account balance.
January 20, 2023 ******* letter sent to address on file
January 26, 2023 An Academic Support Advisor spoke to ********************, who said he would not return. He was advised to speak to Student Finance regarding his balance.
January 31, 2023 Outbound call made to ********************, left voicemail
February 17, 2023 ******* letter sent to address on file
February 24, 2023 Outbound call made to ********************, left voicemail
March 16, 2023 Pre-Final Demand letter sent to address on file
March 30, 2023 Final Demand letter sent to address on file
April 5, 2023 - A Chamberlain representative spoke with ********************, who stated that he needed to speak to someone regarding his account balance.
April 28, 2023 Mr. ********* account was transferred to a third-party collection agency.
Mr.********* student account balance is currently with **************************** Inc. He may contact them at ************ or ********************************** for information regarding the balance on his account.
Best Regards,
***************************
Chamberlain University
Student AffairsCustomer response
01/30/2024
Complaint: 21168132
I am rejecting this response because: You are falsely stating that I attended on a date that I did not attend. According to ***** law I shouldve been dropped from the course long before you claimed I was still attending. As for the $4000 tuition owed you still charged me $6000. And to top it off your employees have hung up on me when I tried to solve this issue on multiple dates.
Sincerely,
*************************Business response
01/31/2024
January 31,****
BBB of ******* & Northern ********
**********************************************************************
Re: *************************
Case #: 21168132
To whom it may concern:
On behalf of Chamberlain University (Chamberlain), *************** to Mr. ********* response from January 31, ****.
******************* was enrolled in the September 2022 session. At no time did ******************** request to withdraw or drop from the three courses he was enrolled in during the September 2022 session. The withdrawal process and Chamberlain Tuition Refund Policy are fully outlined in the Chamberlain Student Handbook and in Mr. ********* signed Enrollment Agreement.
He was notified on multiple occasions that he may be administratively withdrawn from Chamberlain if he did not participate in his courses. As stated in the previous response, he was notified on October 3, 2022, that he had been administratively withdrawn. He is responsible for the balance on his student account. After multiple attempts by Chamberlain to speak to ******************** regarding the balance on his student account, his account was transferred to **************************** Inc. He may contact them at ************ or ********************************** for information regarding the balance on his account.
In regard to ************************ allegation that Chamberlain's colleagues hung up on me when I tried to resolve this issue on multiple dates, there is no record that this occurred. Recorded contact with ******************** shows that Chamberlain colleagues spoke to ******************** regarding the November 2022 session, which he was dropped from, and the hold on his student account due to an unpaid balance. If ******************** has exact dates to show that colleagues did hang up on him, Chamberlain will review further.The attached document has additional documentation to support this response.
Best Regards,
****************************
Chamberlain University
Student Affairs
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