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Find a Location

Prudent Pet Insurance Agency, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforPrudent Pet Insurance Agency, LLC

    Pet Insurance
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/21/2019

    Years in Business: 6

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Prudent Pet Insurance Agency, LLC specializes in pet insurance for dogs and cats. They offer accident and accident & illness policies with additional coverages available..

    Business Details

    Headquarters
    2211 Butterfield Rd, Downers Grove, IL 60515-1493
    BBB File Opened:
    1/15/2019
    Years in Business:
    6
    Business Started:
    4/5/2018
    Business Incorporated:
    4/5/2018
    Accredited Since:
    1/21/2019
    Type of Entity:
    Limited Liability Company (LLC)
    Related Businesses
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 6:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    9:00 AM - 5:00 PM
    Su:
    Closed
    Business Management
    • Mrs. Grace Scheri, Assistant VP, Operations
    • Mr. Connor Lind, COO
    Contact Information

    Principal

    • Mrs. Grace Scheri, Assistant VP, Operations
    • Mr. Connor Lind, COO

    Customer Contact

    • Mrs. Grace Scheri, Assistant VP, Operations

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/29/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    June 12th around 7:30 ish my cats were locked on for the night. My roommate ****** let both cats out and went to bed, without saying anything. I noticed, the got Ajax back and ***** ran around the next bldg over. She disappeared. Normally she'd come back in a few. She never came back. I updated all the animals chips - three different providers, Kimba was with Avid. I posted lost cat on apt web site niebors offered to keep an eye out. The apt office was told and the workers. Three days later I saw a white cat on the road coming from town Square halfway home by the 520 hwy and 148th Street near where the ********* complex starts roughly **** miles from home, also the direction of my cats desired direction to go. I was not able to stop. It was rush hr and the cats upper part was torn off missing. ***** was a Ragdoll fluffy cat, this was the same. I said that was our cat! I called Prudent Pet the story but told I woukd wait longer to cancel incase wrong. Well I wasn't and they said they never have handled a death claim before. But woukd seek advisement of superiors. Today was the 29th of June. They said the best they could do was spray or stolen Pet and wanted a ****** ******* My landlord just rewrote my least with ***** and knows the story. But they wanted a ****** ******* I said that's ridiculous...what I am I going to report. My cat got hit by a car, (truck or Bus) that I didn't see?! That's stupid...yeah I know! It's what I told them. So I canceled all my policies, because they didn't honor their claim for *****. I feel ripped off and terrible. Typical put hurdles. I looked everywhere for my cat for weeks, morn, day, night. She had a fixed collar and metals and chip. No one called all that time. This cat was approachable and nice. It wasn't a possum, I know what a fluffy white cat looks like and the timing! I can get the Horrible sight out of my head and feel bad and depressed. They don't want to pay up! The *****. I didn't even know about that till after I had trouble getting them to answer calls with filled full mail box, hanging up. I believe it's intentional and have read similar review s on them. I want what they insured the cat for. The cat is dead. I walked with my Beagle to to site and beyond and never found the head or collar, the site was cleaned up gone before I arrived. But looked on the way up and back home. This cat was smart and could open my car door from inside or the apt front door. She was also good at finding here way back home. It's wooded and 10 foot fenced where I live. Many things could get her but I know it was her on the street. My roommate knows it too ******. We both have accepted she's dead.****** don't necessarily make it easy to get a report once made and they know this. Besides unless you see someone do something wrong,, then you have nothing to ******* ****** don't make dead cat reports it's not there ***** Or dead squirrel on the road. I want them to pay up! For the callousness and deception. I was genuinely upset the entire calls with them. Shame!!
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Pat K

    5 stars

    05/17/2022

    I've been nothing but happy with the pet insurance plan I have with them. They have covered everything in a quick and timely fashion and have done the same with my reimbursements. My plan is underwritten by ************** (I purchased in 2019). I don't have experience with insurance group that now underwrites the policies

    Local BBB

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