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Business Profile

Used Car Dealers

Auto House Motors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought a car not even a week ago and the car engine light came on it said it was a sensor then the car is shaking and not getting up to speed so I took it back Friday I got it back Friday and the car is still kind of shaking on breaks and also not accelerating like it should over the weekend I parked the car Monday on my way to work the car cut off I called the dealer nobody returned my calls or nothing I spoke to finance company they said that they will not finalize the paperwork until car is up and running. 

  • Initial Complaint

    Date:05/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a car on May 20th 2023, at about 3:30pm we closed the deal I drove home about 15 miles and the check engine light came on, I contacted the dealer immediately and was told that they would take care of it. We dropped off the car on Monday at the dealer, and once "they learned" that it was the catalytic converter they refused to fix it at no charge as previously disclosed to **, they wanted ** to pay $700 even though we had just bought the car from them 2 days earlier and the check engine light came on literally immediately! We did not leave the car there, since they told ** if we returned the card they would charge us 20% return fee!? we are having to have the car fixed elsewhere, since they were overcharging for the part as well. We want compensation for the repairs.

    Business Response

    Date: 05/31/2023

    From: Auto House Motors  
    To:     Miss. Mendoza 
    Regards Complain # ******** 

    Dear Miss. Mendoza 
    You purchased a 2013 ****** Rogue SV on May, 20th 2023. The car was in excellent condition. You came to our dealership with your mom, and your mechanic. You,your mom, and the mechanic checked the car for about one hour. You, your mom,and the mechanic took the car on a test drive for about thirty minutes. You all came back from the test drive satisfied, as far as we know, and nothing was wrong with the car. So, you proceeded to purchase this car. Then you contacted the salesman that the check engine light came on. We told you to bring the car in to check it. We found that the code was Catalytic Converter which you admitted in your complaint. We informed you that the Catalytic Converter is not covered by the implied warranty. But, as a good gesture, we asked you to purchase the catalytic converter that you want, and we offered to install it for free. The labor cost for that job is $750, and we committed to cover it even though its not covered by the implied warranty. You refused our offer and instead, your mom threatened **, said inappropriate words, and used profanity.Finally, you and your mom decided that you dont want to pay anything and that we have to cover everything! 
    This is a summary of the problem that you raised.
    Regrettably,you still use the same language of threats and accusations. However, this is not going to help. 
    We still open the door for you to bring the Catalytic Converter you want and we would install it for free. Thats our offer to make you happy, but if you dont want it, then we cannot do anything else.

    Thank you. 

    Customer Answer

    Date: 05/31/2023

     
    Complaint: 20092687

    I am rejecting this response because: It is not a fair deal when you buy a car that is supposedly in great condition and I drive literally ***** miles and the check engine light comes on I would like to be reimbursed because we did have it repaired elsewhere. 

    Sincerely,

    ***************************

  • Initial Complaint

    Date:10/03/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 21, 2022, I purchased a used **** ***** *** from Auto House Motors. Here I thought I had purchased a quality vehicle but I was mistaken. Since this time, I have had numerous problems with this vehicle where as now I had to purchase a new vehicle (9/29/22) and roll over the negative equity from the **** ***** *** into my new car loan. For not even the 8 months of having this vehicle, I have fixed/experienced the following problems: 1. Catalytic Converter and Oxygen Sensors - replaced 6/18/2022 (Invoice attached)2. New Spark Plugs and Coil Packs - replaced 6/18/2022 (Invoice attached)3. Oil Leak - replaced valve cover gasket 4/29/2022 (Invoice attached) (However, up until I traded the *** in, I still experienced an internal leak.... my mechanic recommended replacing the burnt valves). 4. Replaced Oxygen Sensors - 4/29/2022 (Invoice attached)5. Replaced battery - 3/12/2022 (Receipt attached)6. Replaced Rear Brake Pads and Rotors - 3/9/2022 (Receipt attached)I would like to receive some sort of compensation for all the work I have put into this vehicle (over $4,000.00 in repairs). I feel I was mislead when purchasing this vehicle. I have attached the Bill of Sale, Receipts and Invoices for your reference.

    Business Response

    Date: 10/24/2022

    Tell us why here...From: Auto House Motors 
    To:     *********************;
    ID:     18159104 

    10/24/2022

    Dear *****, 
    You purchased a **** Honda CR-V from our dealership on 02/21/2022. Since then, we didnt hear from you until we received your complaint letter from BBB. You are complaining about spending money on servicing your used car that is 19 years old! Prior to that, you didnt call or email us during the implied warranty period. 

    When you purchased your car on 02/21/2022, the salesman informed you that the car had an IMPLIED WARRANTY for 15 days or 500 miles, whichever occurred first. This information about the implied warranty is written on the bill of sale, and that's the ******** law that we apply and obey.

    You didnt purchase an extended warranty, and you refused to buy one. You signed a waiver not to purchase an extended warranty. On the other hand, there is no lifetime warranty on your vehicle, and we cannot do anything for your car after the implied warranty has passed. 

    We are sorry to kindly inform you that we cant do anything for you.  

    G.M.
    *********************

  • Initial Complaint

    Date:07/25/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/25/22 I paid a deposit of $200.00 on a 2007 **** Mustang. I was informed the deposit would be returned to me upon purchasing the vehicle. I purchased the vehicle on 6/28/22. The vehicle was paid for in full via cashier's check in the amount agreed upon between the dealership and myself. The initial deposit of $200.00 paid on 6/25/22 brought the purchase price over the agreed upon payment. I was informed by the individual that handled the closing paperwork I would be refunded back the initial deposit. I have not received the $200.00 back. I emailed the salesperson. My email went unanswered. I would like my deposit returned back to me.

    Business Response

    Date: 08/10/2022

    Salesperson is no longer with the company. That's why there was no response. Would be enough to call dealership and ask for a refund. Customer needs to contact dealership and provide card information.

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