ComplaintsforRt 34 Motorsports

• Initial Complaint

  10/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a 2012 ************* sprinter van when I got it home to check engine light came on while driving it it still leaking oil very bad and cut off on me I had to get it towed they charged me $2,000 more than the truck was advertised I bought it for work but I cannot do no work because it does not run I had it for only 3 weeks

• Initial Complaint

  09/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a vehicle and gave a check for $16,500 we agreed to $16,300 and I have been asking for my refund with little response, The ** **** told me to stop hounding him after 3 weeks has passed and he promised a week,

  Business response

  09/28/2023

  Refund has been issued.

• Initial Complaint

  09/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had to bring my car back that I paid in full for a oil gasket and alternator in two weeks time.... I purchased it Jun 28 2023 .. they told me to bring it back July 5th and it's now September 13 and every time I call it another week added... I called last week on the 5th and I was told it would be ready today the 13 of September and he just added another week again..tried to get my money back and it's just bad business

  Business response

  09/28/2023

  Car is at a shop.  We do not own the shop.  I did check and the car will be ready soon.

• Initial Complaint

  09/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I purchased a vehicle through internet sale from Route 34 Motorsports on December 12th 2022. Unfortunately I was in an accident on March 12th 2023 and the car was totaled. I purchased a warranty through the selling dealership to which I had to cancel and they prorated me a refund that had to be sent back to the selling dealership which was Route 34 motorsports. The warranty company issued the check to Route 34 Motorsports and they cashed it on May 3rd 2023. It is now over 4 months later and my lien holder still does not have the check for the warranty refund. It's approximately ***** that route 34 Motorsports has to send to my lien holder which is ***** ******************* Since I am in a different state I cannot get a hold of anybody because they keep giving me the runaround every time I call they're not available or they'll call me back and they literally never do. I've been calling them almost daily for months on end. They keep telling me that they're going to send the check and that they sent the check. Apparently the check was supposedly sent about 4 weeks ago. ***** ****************** still does not have said check. I do not know what to do as far as gaining some traction with this dealership because they will not work with me or communicate with me. They provided PDF is a copy of the check from the warranty company which is the warranty company's portion of what my refund should be. Route 34 Motorsports has to add their portion to that some in the total amount of approximately $*****

  Business response

  09/28/2023

  Refund has been issued.

  Customer response

  10/09/2023

  Complaint: 20573716
  
  I am rejecting this response because: I am still waiting for a Route 34 Motorsports to mail the check to the lien holder. As of right now it looks like a package is in transit but they have not cashed the check yet. Once the Check Cashes I will consider this situation resolved. I didn't respond to the email because I was waiting for them to send the check so I could respond that it was resolved but they still have not done it yet. Knowing how they have played games in the past and constantly lied about sending a check out I'm not considering it resolved until that check actually cashes by the lien holder which is Green ***** Credit Union
  
  Sincerely,
  
  ********************;      

• Initial Complaint

  03/31/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  *DANGER* RUN FAR AWAY!I took delivery of a 2019 **** Mustang **** miles on February 5th 2023 and returned it due to a powertrain defect (failing cylinder) verified by a 5 star mustang specific mechanic (precision mustang). It is now March 30 2023 and I am still fighting to get my money back.I drove the vehicle for less than 8 days and 250 miles before it began exhibiting mechanical problems on February 12th, a flashing check engine light which turned out to be a failing cylinder number 5 proven by a compression test! A clear defect in the powertrain component that is covered by ******** warranty Law.I was ignored for nearly 30 days after returning this vehicle to RT 34 Motorsports. Any time you call they say we'll call you back or the manager is not available.Rt. 34 motorsports willingly neglects the consumer. With *****'s only excuse as being too busy. People prioritize what's important and customers are not important to him. He has caused daily financial and emotional distress as I had to continue to have to pay for transportation during this time period without the vehicle and without being informed at all of the status of a refund or repair.The dealership had more than a reasonable opportunity to try and repair the vehicle over 36 days! I sat, waited, called, and tried to fight for my rights ending in making a complaint to the attorney generals office and hiring an attorney to get my money back!Route 34 Motorsports is breaking the ******** used car warranty law! They stole over $29200 dollars of my down payment after they refused to refund my money and void the purchase agreement.The credit union, attorney general's office of ******** and my attorney are actively pursuing the case currently. This was singlehandedly the worst purchase from any merchant in my entire life. Costing me time, money and immense distress!*RUN FAR AWAY*

• Initial Complaint

  03/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Jan 9 saw on line talked with salesman said how nice car was. Texted back and forth about the vehicle. Bought, had delivered Feb.2. Son took to garage it needed work found out Unibody was cut. Did not receive car fax. ******** told me it was rebuilt but never mentioned how bad it was. Our garage repair person said it needed Alot of work. Fenders don't match, emblem missing in back. Fender in front need to be replaced. Screws sticking out that were put in fenders in back above rubber piece that covers wheels on top. Can see holes in addition to the screws. Tires need to be replaced said nothing about that all he kept saying was your getting a nice car for the price. Do not have manual on car, glove box was.empty. I of course am sick about this. Am 79 yr. old just recently became a widow. Live a Christian **** and cannot believe someone would actually sell that piece of c*** to anyone. Had to make down pymt to hold car put on my **** when got bill of sale that **** was not taken off and was never reimbursed for the five hundred dollars paid down to hold that vehicle.

  Business response

  03/20/2023

  Customer knew she was buying a rebuilt vehicle as is.  She signed that the vehicle is rebuilt and being sold as is with no warranty. Tell us why here...

  Customer response

  04/19/2023

   
  Complaint: 19577019
  
  I am rejecting this response because: Please see attachment
  
  Sincerely,
  
  **************************************

  Business response

  04/19/2023

  I dont understand the objection.  Customer bought a rebuilt title vehicle being sold as is.

• Initial Complaint

  03/09/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I gave these SOB! a down payment of 500 on a vehicle to hold for me until I get the rest of the money then I changed my mind and a guy named **** who handles the money told me no refunds after 30 days in which they DID NOT!! tell me before hand and on top of that I asked for my refund under the 30 day policy they so called have and a guy named *** told me 3-5 business days for my money back so the business days passed and still no refund has posted to my account so I called them back and thats when they gave me the 30 day policy BS they just TOOk!! my hard earned money I never signed any agreement for a policy never was spoken to about it or ANYTHING!! they literally took my money and I want it BACK!! i can see if they charged a service fee for 50 bucks or something like but to take EVERYTHING!! no way no how thats un heard of I shouldve read their reviews first theyre a very bad dealership too many people complained about them they should be closed down!!.

• Initial Complaint

  02/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I found a car on Route 34 website on Jan 13th. I reached out to the dealer and confirmed it was availible and that were no issues. I spoke with *** the salesman, and he had assured me that there is NOTHING wrong with the car and that it came with warranty. I told him I was interested in putting $6000 down and financing the rest. 1 business day goes by and I dont hear anything from anyone. So i call the dealer and speak to ****, the manager. He told me he has personally driven the car I was going to purchase and that nothing was wrong with it. No issues. A day later the Manager **** had emailed me all of the loan forms and a bank account to send my deposit to.I emailed back my forms, and sent the deposit that same day. 2 full days go by and I hear nothing from the dealership so I decided to call them. They inform me the car left the dealership. I didnt even know that I was approved of my loan! It was as if they rushed to get that car out the door. 3 days later the car arrive. The moment it got off the tow truck I knew I had been scammed. The guages on the dash didnt light up, the heat did not work, the cd player did not work. Many electrical issues that were not disclosed to me. The big kicker was that this was a convertible. The dealership had completley disconnected the top from all of the eletronics and hardware. I took car to a shop to get inspected and they discovered thousands of damaged faulty wiring inside of the car. I reached out to the dealer and they told me it just probally needed a new battery. They eventually stopped taking my calls and were trying to unload this on me. After contacting the banks that provided me a loan, and told them about this dealership trying to scam me, they reached out and made the dealer unwind the car deal. . With no notice, tow truck showed up and took the car back. I havent been refunded. I have recorded my phone conversations for the fact I will be taking this dealership to court

• Initial Complaint

  02/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a used Audi Q7 from RT34 Motorsport on October 29, 2022. Upon my return to work it was pointed out that the vechile has an unusual knocking coming from the engine. I sent a message to the sales person at the dealer where I purchased the vehicle, that had assist me. I continuously received no response. Overtime, the knocking noise became worse. The car began smoking, the heat inside the car stopped working and the outlets for any regeneration source also became nonfunctional. I was referred to an auto-shop, in ***********, per the warranty department the vehicle is covered under. They were to access the extent of the knocking issue, which produced no response. Upon contacting the bank that is the lien holder of my auto loan. I was informed that they do not handle this type of situation and that and I was to reach out to the dealership. I received the estimate from the Audi dealership service department in ***********. This was sent to the dealership I purchase the vehicle from. It appeared they received and read the message, but seemed not to want to respond. It took several days to finally reach the dealer and upon speaking with them, the respondent stated that it is the first time that he is hearing about the issues and that I should use the extended warranty purchased from their dealership and my insurance to cover the additional cost that the warranty won't cover or I would need to pay for the additional cost out of my pocket. Or, "take it to a mom and pop shop that will fix the car". As such, the car has been sitting at the Audi dealership's service department, as it is not fixed. In addition, I have contacted several mechanics, who do not deal with this type of warranty. I have been sold a sub par vehicle that is sitting in the service department in another state. I have lost wages from having to transport the vehicle to that state. Money has been lost not ONLY on the vehicle, but the warranty as well. That seems NOT to cover anything.

• Initial Complaint

  01/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On Tuesday, January 10th, 2023 I purchased a from. Route 83 Motors LLC DBA Route 34 Motors Dealer AKA Rt 34 Motorsports location is ******************************************************************* email: ******************** *** car is a 2017 **** ESCAPE (VIN #*****************). Est.72,000 miles. *** business ran my credit and I placed a down payment on the used car $1,500. On Wednesday, January 11th, 2023 the car would not start. Emergency **************** could not get the car started. *** car was towed back to the dealer.On Monday, January 30th, 2023 the car still remains unrepaired. *** dealership continues to tell false information about when the car will be completely repaired. After speaking with employees at the dealership they stated the repair on the car had NOT started and the car will not be available until Wednesday 01FEB23. I contacted the Better Business Bureau (BBB of ****************** ********) and filed a complaint.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩