We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Window Installation

Door & Window Super Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ****** Ultimate patio door from D&WSS for $5447.80. This included measuring and installation. The sales order stated ***** was assigned to measure the rough opening and install this new door and remove the old door. During the sales cycle it was characterized that our installers have been with us for a long time leading me to believe they are employees. Actually they use third party installer that are not ****** certified. ******'s web site (dealer locater page) specifies which of their retailers have ****** certified installers. D&WSS is not specified as having certified installers. There is a cost to have installers certified and cost to have employees. The installer was *****'s ************** and he incorrectly measured the rough opening as 72 X 80. ****** builds the product 1/2 inch shorter & 1/2 narrower on each side to allow for installation, expansion of the building and the door and adequate space to allow insulation. The actual width dimension of the opening is 71 inch which is the width of the new door. On the day of installation ***** remeasured the opening and realized the problem. Instead of stopping the installation the old door was removed and the new door pounded and forced into the opening. The did not put any sealer adhesive at the bottom of the door nor ANY insulation at the top of the door so cold air blow into the room. The thresholds are cracked from the installation, the screen door and locks do not operate correctly. I took these issues up twice with the ************* stated the problem is with the installer not them. I reminded them they hired this contractor not me. Not getting any help from the dealer, I sent a letter to the *** of ****** and provided a video of the problem. Their customer care technician informed me this was a bad installation and my warranty is voided. A new custom sized door ****** Ultimate patio door installed by a ****** certified tech will cost $10,000 or $15,000 w/o a refund for this damaged product.

Door & Window Super Store is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.