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Business Profile

Used Car Dealers

Arch View Auto Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for Arch View Auto Sales's headquarters and its corporate-owned locations. To view all corporate locations, see

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Arch View Auto Sales has 9 locations, listed below.

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    Customer Complaints Summary

    • 57 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/07/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a car in less than 30 days check engine light came on the will no give me a title without a safety and a mission and cannot get a safety in admission because they continue to fix the car but the check engine light will not gooff. I am on time with my car notes and just pay them to fix the ******** converter in the car is still not working. Im paying a cardinal on the car that they continue to keep for days and weeks. It has not fixed the problem.

    • Initial Complaint

      Date:03/13/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 6th I bought a vehicle, and I noticed it was not running correctly. I drove the car back home and noticing going over the river, the car started jerking and wasn&#**;t reaching appropriate speeds. The next day I tried to drive around to see how things are, and brought it to my grandfather&#**;s house. It was refusing to start after I shut it off, and we had to eventually push it out to the street in neutral, this is when it finally was able to start. I am guessing due to the angled elevation of the driveway it must have stopped it from starting on the drive way, which makes little sense. Same day I brought it back to them and told them about the state of the car, to which they responded with them wanting to check it out. They sent us to the service area, my grandfather and I met with the service lady and told her the situation. She was pointing to a list they had for servicing and saying I would be at the end of a list, meaning that I would have to wait a unnecessary amount of time, and she was rather dismissive about it. It was about the 20th or so before they could see me. My grandpa wanted to talk to a head of service, so they directed us to go back to the front. They had to have us wait for 30 mins so we left for a bit and came back. They had the car pulled around when we came back, We spoke with a **** ***** (I believe that was the name), and told us it was a transmission problem and to give them till Monday. I called them Monday and said to give them till Friday. They didn&#**;t order the part till supposedly this last Monday/Tuesday. Every time I call they say they have no information. They expect me to pay despite not having the car for long at all.

    • Initial Complaint

      Date:02/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a car from them in October 2024 and it was purchased AS IS. I paid cash for it, $11.192.00. I didn&#**;t have it 2-3 months before I had problems with the car. I had a mechanic to go with me to look at the car and he didn&#**;t see any oil leaks. It runs good. I took my car to Bass Auto and they found oil leaks and other issues with the car and it&#**;s over $3,800 to get the car fixed. I would like for them to pay for the repairs and to give me a rental until it&#**;s repaired or to give me a refund.

      Business Response

      Date: 03/18/2025

      The vehicle was not warrantied for oil leaks.  We can not pay or offer loaner cars for repairs.  We would be willing to quote repairs needed if the customer would like to supply the estimate, she had received to see if it's something that can be done cheaper.

    • Initial Complaint

      Date:02/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a dodge journey, April and ***** ***** had to put a transmission in when I put money down kept it 3 weeks it had to be sent back several times, kept my front plate only gave me a back plate, I told April the light came on and the codes were reading for a transmission sensor she had the company tow guy ** take it to American motors not one person called me and said it was looked at or touched or yay or nay they let April tell them to put a transmission in it than called me 4 days later saying I owed 1800 to get it back and now they are selling it

      Customer Answer

      Date: 02/22/2025

      Same problem from day 1 and nothing was ever actually fixed and than she randomly had them put a transmission in it fr without talking to me it communicating in December and now I have no car after dumping tons of money into it and that lot steady towing it and now sold it 

      Business Response

      Date: 03/10/2025

      We offered to repair the vehicle.  We told her she needs to catch up on payments and then we would install a used transmission for her.  

      Business Response

      Date: 03/17/2025


      Mrs **** purchased a vehicle on 02/24/24.  Soon after purchase the vehicle needed a transmission.  We agreed to install a used transmission as a good will repair for the customer.  Mrs. **** picked up the vehicle on 03/12/24 from us.  At the time of pick up the miles on the vehicle was 115833.    On 12/26/24 the vehicle was brought in for repairs.  After inspecting the vehicle it did indicate the vehicle needed a transmission. The customer had expressed she thought it should have been repaired at no charge.  We explained to the customer that she had driven the car for over 9 months and had put over ****** miles on the since the transmission had been installed. We ere not able to repair the vehicle for free.  Mrs. **** also has a constant issue with staying up on her payments as well.  We did tell her at one time that we would do the repair for $1000.00 if she was able to also pay the past due balance that was on her account.  She said she was not able to do this.  This at the time was close to $1800.00 ($1000.00 repair and $800.00 in payments). At this time the car was not repaired, we were quoting the repair.  We did however tell the customer that the vehicle had a hold on the car for delinquent payments and they needed to be paid to release the car.  After going back and forth with payment arrangements for about a month we sent the customer an official notice of sale due to repossession.  

    • Initial Complaint

      Date:02/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a truck from these folks roughly a week ago. When they first sold it to me, it was making this ticking sound. Seemed to be an exhaust leak at first. Despite having a warranty, I would have to pay out of pocket. Now the Transmission is leaking. They told me to bring it back in on Monday. I went to get it on Friday, and they said it was fixed. But it kept doing the same thing as before (couldn&#**;t park properly and barely move). I called them today and asked them about the car and apparently the person working on the car is sick so we are not sure if they would finish it today. If he&#**;s sick how is he gonna come in and fix the car.

    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I drove my car for a week and a half . It had went out on me so I got a tow , I didnt pay them to fix my car because Im broke . They touch my car and parts without my permission they said I had to pay 1500 for them to get started on the fix . After I pay my car note for them to tow it back out for me to get it fixed in my trunk was all my parts .

    • Initial Complaint

      Date:01/21/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The vehicle I purchased was towed to their shop for lack of payment. I still need access to my belongings in the vehicle. They have now told me there is a cost involved ($180) with getting my own stuff back out of the vehicle.

    • Initial Complaint

      Date:12/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a car from this place oct 11 2024 and on nov 8 my car start running hot.. when I brought it the check engine light wasnt on nd we tested drove the car.. I took it home the next day the check engine light came on so I called and told him the check engine light came on nd it say oil change but y does it say oil change and yall suppose to fix everything on the car before selling it.. he told me just go get the oil change because they cant do it there so I did on Nov 6 on Nov 7 it was running hot by just sitting in my car wit the engine running.. I called them and told them she told me its too late for someone to come nd get it so the next morning I called, they didnt come and get my car until Nov 8 at night.. my car been sitting at they mechanic shop for a month and no one has called me back about the car.. I recorded every phone call we had and they keep turning me around saying different stuff so I told them I want my money back they told me aint no refunds

    • Initial Complaint

      Date:10/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2016 ***** Impala from this dealership and my car was repossessed today and I was told it is due to the car being owned by a company called American Motors. I was told told by Kennedi Auto Sales that the car was owned by someone else and now I am without my vehicle.

      Business Response

      Date: 11/12/2024

      The customers vehicle was repossessed due to delinquent payments.  She was told to call The American Motors location due to this being where she would pick up the vehicle at.  The customer is able to redeem the vehicle.  The current fee for pick up is ******* as of 11/12/2024

    • Initial Complaint

      Date:09/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2010 Jeep Liberty from American Motors and it started blowing out white smoke and had lights on. I took it to Midas and they let me know it had issues with the transmission lines, radiator, and head gasket. American Motors is refusing to assist with repairs even though I let them know about these issues as soon as I got the vehicle.

      Business Response

      Date: 09/04/2024

      The customer had purchased a 2010 jeep liberty on 07/12/2024 as is with no warranty expressed or implied.  On 08/20/2024 the customer had called indicating that her vehicle was overheating to the point of cutting off.  She had requested us to tow the vehicle in for service.  The vehicle was checked out by the service department and had been diagnosed with needing a motor.  The customer had put over 2800 miles on the vehicle from the time of purchase and the vehicle had been purchased over a month prior to any overheating concerns.  We did quote the customer for repairs.  We are able to try to discount the labor portion of the repair if the customer would like to revisit repairing the vehicle.  

    Arch View Auto Sales is NOT a BBB Accredited Business.

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