Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from *** ***** at Cahokia motors in September of 2024 . It is now January 2025 and the car does not run nor start . When I bought the car I had issues with it off jump , it would shake horribly when braking , the battery was 7 years old and not maintenanced before the car was sold , bad alternator , bad starter I could go on and on they sell you a messed up car they rig it up just enough to get you off the lot. There is no real AS IS policy they hand write it on a separate page on the contract. I keep up with my cars so every issue I had I ensured I called the business to get the problem fixed they treat their customers horrible only thing they worry about is a dollar amount , they dont fix the cars and they hound you down about a payment . Even if youre 24 hours late they come tow your car and you have to pay double the price of the note to even get it back?? **** . I was told I would be reimbursed for buying the parts / fixing the issues and have not been reimbursed anything! The car will not start so I cant make it to work they dont care instead of helping fix it they just come take the car to rig it up and sell to someone else! They dont ask for paystubs , proof of income or anything because they know they sell TRASH CARS! Thats why its so easy to get a car from them because they are scammers and only care about the dollar *** ***** and the rest of the Cahokia motors team will be dealt with accordingly . Yall picked the WRONG customer to try to get over on! RUN DONT WALK AWAY FROM THIS CAR LOT IM OUT OF ALMOST ****** on top of the 1800 down payment $1,000 in tow fees and hundreds of dollars in repairs

  Business Response

  Date: 01/15/2025

  We  have read the complaints in the letter.  We are working with this customer to get the issues fixed, and she is now  aware she has to buy the parts.  When she brings in the parts, we will fix at no charge for labor. and do our best to get this matter cleared up.  

  *** *****

  Customer Answer

  Date: 01/16/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  Nikajha *******

• Initial Complaint

  Date:06/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are total scammers. I purchased the car with a check engine light on, and they promised to fix it but later backed out. I had to replace both front axles at my own expense. Additionally, I paid $1700 to address the check engine light issue and around $1500 for my plates, only for the engine to fail.

  Business Response

  Date: 06/24/2024

  ***************** purchased the vehicle on 8/26/23.  She has put ****** miles on this vehicle.  Cars are sold as/is and it stated on the signed buyer guide. We did tell her we would help with labor, but she buys the engine.

  Customer Answer

  Date: 07/31/2024

  They are total scammers. I purchased the car with a check engine light on, and they promised to fix it but later backed out. I had to replace both front axles and both front and back brakes 3 tires and multiple sensors at my own expense. Additionally, I paid $1700 to address the check engine light issue and around $1500 for my registration plates, only for the engine to fail.

  Business Response

  Date: 07/31/2024

  Attached is the email sent from you to Cahokia Motors Inc thanking us for our reponse on 6/24/24.  We did respond and you stated the complaint has been closed on 7/2/24.

   

  According to the most recent email from you on 7/31/24 you are closing this case as no response from us.  This is an error on your part, we feel, and we wish for you to correct this for us.  We do respond and take serious every complaint we receive from BBB.

  Thank you

  Customer Answer

  Date: 07/31/2024

  Complaint: 21890004
  
  I have reviewed the business' response and am rejecting it because:
  
  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle (07 impala ) between may 1st or 2nd & the week after that I had problems with the vehicle first the transmission went out then when they so called fixed it the car wouldn't come out of park the second day I got it back & I also purchased rotors & breaks & a mass flow senior to put on the vehicle why they had the vehicle working on the ****************** today they came & repoed my vehicle saying that I owe ***** dollars I honestly will just like my money back I gave them 2000 for the vehicle

  Business Response

  Date: 05/22/2024

  ******************* purchased the vehicle on 4/19/24.  We did work on his transmission and he has been driving the vehicle and in less than a month put 1243 miles on it.  Our vehicles are purchased as/is .  We fixed the car, he bought some parts and we put them on for him.  We did this at no charge for labor.  The vehicle was reposessed for non payment and he has retrieved the car as of 5/16/24. 

  Thank you

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a car and the transmission went out two weeks later.

  Business Response

  Date: 04/15/2024

  **************** called and said the car stopped.  We asked him to get it towed in here so we could check it out.  He did not, and we ended up getting it out of the towyard.  There is a tow bill now to the customer.  We are waiting for him to bring the keys so we may check it out.  Cars are sold as is and customers buys parts.  We provide free labor for the first 30 days.  

  Customer Answer

  Date: 04/15/2024

  Complaint: 21547661
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/16/2024

  We try and work with our customer concerning repair issues.  Our policies are posted and explained to customers at the time of purchase.  We are still waiting for *************** to bring the keys so that we may see if it is really the case  that the transmission went out.

  Customer Answer

  Date: 04/18/2024

  Complaint: 21547661
  
  I am rejecting this response because:
  They told me they are not fixing the car until I pay 825$ tow fee that is not my responsibility,I told them ahead of time  where the car broke down at, they waited a week later to call about the car!!!!
  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 11, 2024, she went to them and bought a 2010 ******* MKZ and she put $1550 as a down payment. On March 15, she noticed various issues with the car for example the hood would pop up but it wouldn&#**;t stay down, issues with the tires, something grinding or rubbing. On the night of March 19 or 20, her wheel locked up on her and she had to get her car towed home. She called them the next day and they said there would be no mechanic there until Monday. She offered to have it towed to them. Once she got there, she asked to speak with the manager but he was not trying to hear what she was saying so she called the police. By this time, they had agreed to go ahead and change the brakes. When she was trying to tell them that it was not only that but there was a bungee cord under her car. The police arrived and they apparently knew each other. After she showed the pictures of what was going on that is when he stated it will be a cold day in h*** before he fixes her car. He told her to get the car off the lot. Now the car is sitting on their lot. She has not even made her first car payment yet. There is no where in the contract that says AS IS however they attached a paper to the contract but not in the contract. We want our money back.

  Business Response

  Date: 03/22/2024

  Our cars are sold as/is and customers sign this on the buyer's guide.  This car came in yesterday and we diagnosed the car needs brakes.  We provide free labor for the first 30 days and bustomer buys the parts needed.  All of this is discussed at the time of sale.  ****************** stated it is not the brakes and she is not going to pay the $40 for the part.  She refused to believe it needed brakes.  She left the car and will pick up today.  As posted, we do not give refunds.  We try and treat our customers fairly and we state our policies clearly.

• Initial Complaint

  Date:02/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 18, 2023, I put down ***** on a 2012 Durango at Cahokia Motors, with the promise to bring $500 back in two weeks for the remainder of the down payment. I voiced my concerns about the strong gas smell and the missing motor cover. The salesman assured me, it would not be a major problem and that I would just need a tune up and to pick up the motor cover next week. A week after purchase, the vehicle wouldnt start. I paid $300 total to replace the fuel pump and the vehicle still didnt start. Employees of the lot started calling me about the $500 payment I owed. I informed them about the issues I was having with the truck, they asked me to have it towed there so they could fix the issue. I did not have the money to do so at the time. They came and got the truck. A few days later, I went to the lot and was charged $750. $500 for the payment I owed and $250 for repo fees. I paid and asked them if they would be able to fix the truck or if I would be able to get another vehicle. I was told they would fix it because it was too late to get another vehicle. I also took a brand new starter that I paid $200 for over there for them to put it on since they said that was the issue. Two weeks later, they had me come back and get the car, just for it to stop cranking again three days later. I had it towed back for $130. And we went through this same process again. They told me the car was ready, I pick it up and thick exhaust smoke was coming thru the vents. They told me to bring the truck back Monday if the problem persists. The truck stops starting AGAIN after two days. I called them and was told to put the truck in the shop because they cant fix on it again because I keep having the same problems I never put the truck in the shop and they came and repoed the truck again last week. I do not want anything from them but to be refunded the money I spent on a truck no longer have and was only able to physically drive for two weeks total of the 2.5 months I had it.

  Business Response

  Date: 03/01/2024

  We sold the vehicle as/ no warranty.   At the time of sale we  explain any parts needed, the customer buys parts and we do free labor for the first 30 days.   Please see signed *****'s guide.  We try to accomodate our consumer complaints and do our best to fix the problems.  Yes, ************* was reposessed for non  payment of her vehicle.  

• Initial Complaint

  Date:07/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They just notified me last week my car was found they told me to pay 200 dollars more because I didnt have a key. They told me if I dont come today they will resale my car that they told me was stolen.

  Business Response

  Date: 07/19/2023

  There is no key to the car and customer has to pay to get another one made.  She bought the car in February 2023.  Cars are sold as/is and we do not give refunds.  We try and resolve all issues with our customers within reason.

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a care two months ago today from this dealership with the engine light on I was informed that it was the o2 sensor, I went back to the dealership and they replaced the o2 sensor, and then the engine light came back on. I took the car back, and the problem was a catalytic converter, I took car back to the dealership so they can fix the car. They fixed the catalytic converter and I had to pay 250.00 for them to even fix it. , and then the next day the engine light came back on, and now the transmission is switching gears while I am driving. I contacting the dealership and spoke with the owner and he stated that I do not know what he goes through on a daily bases. I informed them that I do not want the car and they can come get the car and he informed me that I would need to pay 150.00 for a tow fee, and no refunds, and that he does not know what is wrong with the cars and that it is a as is purchase.

  Business Response

  Date: 12/28/2022

  i have read both complaints made by Ms *****.  We are trying to work with her to remedy the problems she is having.  Our cars are sold as /is and customers buys parts and we do free repairs for the first 30 days.  As stated at the time of purchase,  tows are not free and will be charged accordingly.  We try to please all our customers to work with them on the problems of the vehicle.    We told her to have the car towed in or we can tow it in to diagnose the current problem.  We have not heard anything back from her until this letter.

  Customer Answer

  Date: 12/28/2022

  Complaint: ********
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  ******* *****

   

  my last call to company was Monday 12/26/22. I’ve been having issues with the car since the day of purchase. Why am I being charged a tow fee when the car is a lemon and is me not capable of being driven after only having it for 2 months. This is ridiculous! I feel jipped out of my hard earned money. I just want my money back and they can come retrieve their property. The car will not pass inspection and is under the lemon law at this point 

  Business Response

  Date: 01/05/2023

  As stated in previous response, we are trying to work with Ms *****.   She does not communicate with us.  We may have to go to litigation regarding this matter. Tell us why here...

  Customer Answer

  Date: 01/09/2023

  Complaint: ********
  
  I am rejecting this response because:
    I have been communicating I was told that basically nothing will be done. I’m being charged for another tow after having  nothing but issues with the car since day 1. The company is milking me for more and more money and has not offered to fix a thing unless I pay for it. The  transmission is no good on a car that I only have had for 2 months. 
  I can no longer drive the car. This is beyond ridiculous. My hard earned money is down the drain and I’m dealing with a company is insensitive about their customers. Come get the car.I just want my money back 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They don't want to fix my truck and I just had the truck a week and it not fix yet it's needs a computer relay switch or something but they play games and had my truck from9a.m.-5:50 p.m. close at 6:00pm talking about they gone call me I'm studying try to explain I use my truck transportation to get my grandkids back&fourth to school BIG ****** in the back ground talking about I'll put that lil girl truck in the yard first of all I'm 56 years old I'm a fully grown *** woman I rush down there he did have much to say now on Friday Sept 16,2022 rowman tires said I have to go to the dealership only

  Business Response

  Date: 09/30/2022

  Ms *******'s car was purchased as/is.  We inform customer's that if any problems with the car, they purchase the parts and we provide free labor for the first thirty days.  This was  fully explained to her at time of purchase.  We try and work amicably with all our customers.