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Business Profile

New Car Dealers

McGrath Honda of Elgin
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 12 Customer Reviews

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Review Details

  • DAVID K

    Date: 09/22/2022

    ZERO STARS IF IT WAS POSSIBLE !!! WORST DEALERSHIP EVER !!! STAY AWAY!!!THE SALES PEOPLE KNOW NOTHING ABOUT THE **** OR PROMOTIONS . WE RECIEVED THE *** A WEEK LATE AFTER WAITING A MONTH. THE *** HAD A **** IN THE BUMPER .THEY ASSURED US IT WOULD BE FIXED . ALL THEY DID WAS ADD TOUCH UP PAINT AND THE BUMPER IS STILL DAMAGED . HAD THE *** IN THE SERVICE FOR 3 WEEKS OUT OF THE 8 WEEKS WE HAVE OWNED IT. A WEEK TO CORRECT THE **** AND INSTALL HONDA ACCESSORIES . BROUGHT IT BACK TO SERVICE A WEEK LATER CAUSE A BRAKE LINE BROKE. THEY TOOK OFF THE STEP **** THEY INSTALLED AND PUT IT BACK ON DAMAGING THE BOTTOM OF THE *** OR THE STEP **** CAUSING A GAP FROM THE **** TO THE *** . THEY HAD THE *** ANOTHER WEEK TO TELL US ITS FROM NORMAL WEAR AND TEAR . MIND YOU WE BOUGHT THE *** IN JULY OF THIS YEAR WE BOUGHT A EXTENDED WARRANTY AND ITS STILL UNDER HONDAS WARRANTY . BUT THEY REFUSE TO COVER IT . IF IT WAS INSTALLED CORRECTLY IN THE FIRST PLACE THE BRAKE LINE AND THE STEP **** WOULD OF NOT BROKE IN 5 WEEKS TIME. I WILL ADD PICTURES SOON AS WE GET THE *** BACK . IM SURE HONDA DOES NOT MAKE **** PARTS OR ACCESSORIES TO LAST 5 WEEKS. THE **** COVER WAS NOT CENTERED OR TAPE DOWN CORRECTLY . WE HAD OTHER ACCESSORIES INSTALLED BY THEM TOO AND NOW WE HAVE TO GO TO A DIFFERENT DEALERSHIP TO HAVE THEM CHECK THE WORK THEY DID AT ELGIN HONDA . WILL BE FILING A COMPLAINT WITH HONDA AND BBB

  • David P

    Date: 04/13/2022

    Looking for a new Honda? - go somewhere else.Sales staff is friendly and knowledgeable BUT sales tactics are likely illegal. Went in to see new CRV's, test drove two cars and settled on a hybrid. When going through the numbers the salesman presented three 'mandatory accessory charges"; SiO2 (ceramic), wheel locks and door edge guards which added some $1,500 in additional charges for thing never requested. We were told that these are done when the cars arrive at the dealership and are not optional. Bullsh*t.Told them these were deal breakers and that we would not pay for them and walked after pushback. Totally dishonest sales tactics. We purchased the same car we test drove at another local dealer for MSRP + taxes.

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