Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own home in ************** *********** IL. I had a violation notice came about couple months back from Association asking me to remove the boat from my driveway which did not make any sense as I own the property and it was parked on my own driveway. Anyways I removed the boat from my driveway and it has been removed from there long back but I still keep getting the violation notice from property management that I need to remove my boat. There is no boat on my driveway.First of all, the property management team doesn't get paid for being lazy. They need to come out and inspect the property before they keep sending violation notice for no reason.secondly, this is a false violation notice which is frustrating and making me very upset. I keep calling property management and no one answer and I keep getting transferred from one place to another.I need things to be resolved and I am willing to talk to my attorney about this situation.

  Business Response

  Date: 04/03/2025

  The owner was in violation of the rules/declarations of the association.  They were send a courtesy notice on 2/20/25.  After re-inspection, owner still did not follow the rules, so a warning letter was sent on 3/18/25.  Which then prompted the owner to call in (which we have no record of them calling prior), and the issue was resolved through the manager on 3/18/25.

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23081093
  
  I am rejecting this response because:
  Whatever they are saying is true then why I received another notice from them 2 days ago. This is very frustrating. This tells me that they are being lazy and not doing their job. 

  I need explanation why did I receive another violation notice 2 days ago.
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/07/2025

  The owner was sent an email on 3/18/25 through the homeowner portal, that the issue had been resolved.  No other correspondence was sent to them.  The only thing we can think of is that they received one of the earlier letters, after the fact due to **** late delivery.

• Initial Complaint

  Date:07/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a homeowner of a townhome located in ***************************** Community in ******** **. I am paid once per month and send my payment via online banking. I was told that the *** had no onine payment option. Therefore, my bank sends a manual check. I asked to have the date changed in order to accommodate. Instead I am charged $50 late fee each month. I missed 2 months payments which I acknowledge. I didn't receive a statement or communication. Then I receive a letter from an attorney stating I had to pay $16xx dollars or forfeit my home. I contacted the attorney who said I was late and they would not negotiate. I asked about online payment and was told there is none. I asked again about the due date and was told no. They charged almost $1K in legal fees which I refuse to pay. I was told I had to and that it wasn't their responsibility if I didn't receive communication. All I wanted was to have the option to change the due date or pay online. Now the balance on their functioning online portal I was told didn't exist shows I owe over $2k. When I asked where a statement with the $800 payments I've made is - they said they couldn't provide because I have to deal with attorney. They keep adding the charge and a late fee - but the payment is made - how can they charge a late fee when they don't have the payments recorded? This is not only unethical - I would think borderline illegal. I can't even pay online because they have my account locked. I want a correct statement showing the payments. I want the late fees to stop until they can reflect my accurate balance. They even sent a payment back to me. For what reason? Who knows.

  Business Response

  Date: 08/03/2023

  To Whom It May ********
  
  This owner purchased a home in the community in March of 2022.  She was making monthly payments through her bank until February of 2023.  When she closed, she did not fill out the contact form that was requested so we had no way of reaching outside of mailing her information to the home address.  She was sent a Welcome Packet on 03/01/2022 which does include instructions on how to pay the monthly assessments along with an option to pay online through her homeowner portal.  She was never told this was not an option. A copy of the welcome packet that was provided is attached and page 33 explains all the different options owners have to make a payment.
  
  When she stopped making payments in 2023 she was sent a late statement each month along with a pre-collection letter.  When she did not respond after 3 months of missed payments she was sent to collection.  We show that she was receiving her mail until March of 2023.  Her mail started returning to us in April of 2023 which included the March statement.  The returned mail stated that she moved and left no address,please see the second attachment.  As she did not provide a phone number,an email address, or a forwarding address, we had no way of contacting her.  The attorney was able to track her down and she sent the attorney an email on 07/05/2023 and stated, I apologize for this as I had autopayment set and then turned off in error.  She was told at that point she could not make online payments as it all had to go through the attorney for legal purposes.
  
  We were able to update her account with the email she used to contact the attorney but she was not providing an updated mailing address.  The attorney explained that she could set up a payment plan and that payments would go through their firm.  She refused to send payments as she stated she was not contacted to let her know she had a balance. She did receive at least one statement before her mail started returning to PSI but regardless it is the owners responsibility to make sure they are making their payments.  She continued to refuse to make payments and then started sending checks directly to PSI.  These had to be returned for legal purposes, all payments had to go through the attorney to ensure all fees would be collected.  Her last communication to the attorney was that she refuses to go through them and would only deal with the *** directly. 
  
  One of the checks that she sent in had a different mailing address listed so we used that to update where her mail was being sent. She received the mail and wrote an angry email saying that she hadnt lived there in 5 years and asking why we would do that.  We explained that her mail had been coming back to us and we had no way of contacting her as she never provided this information.  We asked her for the correct mailing address and a phone number to reach her on 07/31/2023 and she has not responded but we show in our system that she did open the email.  Please see screenshot below.   We have done what we can to reach this owner and given that she was making payments for a year she was aware of the assessments being owed monthly.  She did agree to pay all fees associated with missed payments as part of her purchase agreement which the attorney did explain to her. 
  
  
  

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This property managment company is terrible. The services they provide are below standard. The landscaping company ruined and damaged my grass and they insist its because of me not watering it which is all BS. In addition, they say the contract says they need to fertilize the grass 3 times a year and prune the landscaping 3 times a year - I have not seen them do any of that. Nor do they follow up with them and they don't care about fixing issues and leave them be. They don't repair anything and if they didn't have below standard issues then they would not get numderous complaints on this. But even with the data, they don't do anything and blame me the customer. All the reviews online are terrbible - no surprise!!! They are the ones not doing a great job maintaining the area I live. I would prefer to not even deal with them and get my own services for lawn maintenace and snow removal. Funny how I have not had any issues before I started to deal with PSI. But they disregard that and don't care. They are the common denomiator with these issues? Why have I not had any issues with my services prior? Because it's them and the blame put on the customer - not the landscaping/lawn maintenance company which I have visbally seen them ruin the grass with their lawnmower and weedwacker.

  Business Response

  Date: 10/19/2022

  ***************************** had been complaining that the landscapers were mowing her lawn too short and it was killing her grass. We asked for photos and the landscaper showed that the new sod was not being watered. I did advise this to ***** and reminded her that watering is an owner responsibility.  She responded with that she had watered the new sod for 3 weeks and her bill was $300 for that month.  I did respond back and let her know that new sod needs to be watered for 3 months, twice a day for about ***** mins each time. We have also had reports from the neighbors that their water bills were coming in between $400-$600 per month.  She was not happy with this response and insisted that it was due to the landscapers.  I did ask two companies to go out and look and let me know what they believed caused the damage and they both came back and stated that it was due to lack of water and needed to be re-seeded.  I explained this to ***** who was very upset and did not agree as to re-seed would be her cost due to the lack of water.   I did tell her I would bring the issue to the board at that point since she so strongly disagreed.  ********* was provided all the information from management and the owners concerns and they deemed that the damage was due to lack of water and would not approve the additional work.  Management is only allowed to take direction from the board so we could not proceed with the work at that time.  ***** was informed of this and then called into the office.  I had a long conversation with her explaining all of this and letting her know that we do understand that the community is unhappy with the current landscaper and the board is making a change to a new landscaper starting in the spring of 2023 but that they did not cause this damage.  The call ended amicably with her thanking me for my help.   Tell us why here...