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          Avondale Estates of Elgin has 1 locations, listed below.

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            Business ProfileAvondale Estates of Elgin

            Rehabilitation

            Contact Information

            1760 Capital St

            Elgin, IL 60124

            Visit Website
            (847) 531-6004

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            1760 Capital St, Elgin, IL 60124
            BBB File Opened:
            4/2/2019
            Years in Business:
            7
            Business Started:
            6/28/2017
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Business Manager
            Contact Information

            Principal

            • Business Manager

            Customer Contact

            • Business Manager
            Additional Contact Information

            Fax Numbers

            • (847) 531-6006
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/24/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            On May 13, 2022 we paid Avondale ******** for the extended room and board charges for my mother, *****************************. We later discovered that we had overpaid ******. The Statement with credit is attached. We have not received the credit amount due. I am the son and *** for *****************************, the *** document and letter of medical need of *** are also attached. I discussed the credit in person with the business office at Avondale one month ago. I have also made two follow-up phone calls that have not been responded to as of today. We are requesting an immediate refund.In addition, my mother no longer resides at ***************************, Elgin, ** *****; her new address is ******************************************************************, ** ***** and the check should be sent to that address.
            Read More
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Scott G

            02/12/2024

            Had my Grandfather here for ******* care (we had to select a facility in a matter of a day or two). The facility is nice, clean, and bright. My Grandfather commented on how good the food was (and the fact you get to choose).The problem is that you CAN NOT get anyone to call you back. If you leave a message for the nursing staff they will never get back to you. The Administrative staff is no better. All we wanted to know is if my Grandfather was OK, call us back in a couple hours - never called. Also, we understand the need to pay 2-weeks up-front. My Grandfather passed after 10 days. We are told that it will *********** to 8 weeks to get a refund of the unused time and they can't tell us how much it will be. For them being the most expensive facility in the area, you would expect better than what they provide. With all the positives, would not never use them again.  

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            BBB of Chicago & Northern Illinois

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