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Business Profile

Auto Body Shop Equipment

Painted Automotive Parts, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Shop Equipment.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Refuse to deliver the product I paid for. Do not answer email at all and don't have a phone number. I think this is a scam

    Customer Answer

    Date: 08/19/2024

    Attached receipt

  • Initial Complaint

    Date:04/25/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a passenger mirror for a ***** Ridgeline RTL. I received the part on order number *******. I have several issues with the part.1. When the mirror switch is in the right position and I put the transmission in reverse the right mirror goes down as it is supposed to. When I put the transmission in drive the right mirror does not come up. The next time I put the transmission in reverse the mirror goes down farther.2. When I open the driver door the passenger mirror tries to move but cant resulting in a clicking sound. This lasts about 3-4 seconds.3. The part you supplied does not have the light for turn signal.4. The paint color matches very well. However the painter did a bad job of masking. I can supply a picture.5. There are 9 wires on the *** part but the replacement has only 5.I have supplied this information to the manager twice and he has not replied.

  • Initial Complaint

    Date:04/12/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased car parts on Feb 1 2024. One headlight and fog light support. They only sent the headlamp. Sent me two email with tracking information on each item but neither worked. Contacted company and they said it would be shipped in a day or two provided tracking number but never shipped second item. Also tracking number shows not valid. Will not respond to emails or phone calls can not contact now to follow up.

  • Initial Complaint

    Date:01/23/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the front bumper for my ****** Altima 2016 on Nov 23, 2023, for $485.87, and the order number is *******. They took nearly 3+ weeks to send the bumper. It was the wrong bumper and it doesn't fit on my car. Since a week after ******, I have been sending emails and making phone calls. A hit or miss, I was able to talk to them two times and they wanted me to send pictures of labels. So, I sent pictures of labels, pictures of the shipping box, labels on the bumper, and bumper pictures in multiple iterations. I was asking them to ship the wrong bumper back to them and get my money back. It was very hard to communicate and very poor customer service response. So, finally, I am here with you guys to help me to get my money back from them. Here are more details of my order: NISSAN(DATSUN) ALTIMA SEDAN FRONT BUMPER COVER PRIMED (W/ SENSOR) OEM#******HS2H 2016-2018 PL#NI1000312. Looks like they either sent me the bumper for ****** Sentra or ****** Corrola.

  • Initial Complaint

    Date:01/18/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a fender from them on 11-24-23. They sent me a damaged fender. I took pictures and sent a return form and heard nothing from them. They are ignoring my emails and dont list a phone number. All I want is my money back.

  • Initial Complaint

    Date:10/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent a damaged item in May 2023. I took pictures, I had the driver note the damage on the receipt and even have him in the unboxing photos. I contacted Painted Automotive to arrange either a return or refund immediately. Then the dance began. I explained the problem and was told to send photos. I sent the photos and then was ignored for weeks, finally they would ask for pictures once again as they didn't receive them and we would start all over ago. After weeks I told them I was going to file a claim with my cc company and they responded with "How can we help you" and once again pretended to have no knowledge of the situation. The credit company seemed familiar with the tactic by merchants trying to avoid liability. Painted automotive responded with a copy of the signed invoice which did not include the delivery drivers statement. I have attached all photos and the drivers statement proving damage to this report. This is an ongoing dispute which may end with a lawsuit if other avenues fail, and if possible, a suit for punitive damages since this seems to be a pattern of behavior.

  • Initial Complaint

    Date:09/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a fender on Painted Automotive Parts web site, and it took nearly a month to arrive, only to be delivered bent and unusable. Also, there is another defect - an unpainted dot. I immediately reported the issue via email to ************************************************ on 8/23/2023, requesting a refund. However, the seller has ignored my emails and phone calls since then.Order# ******* Amount: $322.98

  • Initial Complaint

    Date:08/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/24/2023 I ordered a "GM ************* HHR FRONT BUMPER GRILLE(MESH)(SS MDL)(2.0L TURBO) OEM#******** 2008-2010 PL#GM1036132" because Painted Auto Body Parts website said the part was "In Stock". Today, 8/28/2023 I received the following information in an email from this company: "Thank you for your recent order #***** with Auto Body Parts. Unfortunately, the part you ordered is out of stock and must be cancelled." I just did a parts-search on the company's website and that part is still listed as "In Stock". Also, the order number provided in the cancellation email does not match the order number they originally assigned. I want them to deliver the part I ordered that they still claim to have "In Stock".

  • Initial Complaint

    Date:07/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a tail light on 6/24, their policy is 2-4 business days on non-painted parts, it has been two weeks, the order is still processing. There is another policy that states **** business days, but we're past that as well. There is no phone number or way to contact the business for a status, and the online chat is run by a bot that says it's connecting me to customer service, but nothing actually happens. I requested a full refund, but I expect I'll never see me money, nor the part I purchased.

  • Initial Complaint

    Date:06/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a mirror. On their website it said it was for a 2021 Forester and they sent one for an older model. No refund or exchange

Painted Automotive Parts, Inc. is NOT a BBB Accredited Business.

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