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Find a Location

Groot Recycling & Waste Services, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforGroot Recycling & Waste Services, Inc.

    Garbage Removal
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.36/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    23 complaints closed in last 3 years

    7 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/2005

    Years in Business: 28

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Groot Industries is a waste management company that provides recycling, dumpster service, and office document shredding service. This company offers waste management services including industrial waste management, commercial and residential dumpster service, commercial waste recycling, roll-off dumpsters, product and document destruction, and landscape waste.

    Business Details

    This is a multi-location business.

    Find a Location

    Groot Recycling & Waste Services, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      2500 Landmeier Rd, Elk Grove Village, IL 60007-2627
      BBB File Opened:
      3/8/2001
      Years in Business:
      28
      Business Started:
      1/1/1996
      Business Started Locally:
      1/1/1996
      Business Incorporated:
      3/25/1960
      Accredited Since:
      1/1/2005
      Type of Entity:
      Corporation
      Number of Employees:
      1
      Alternate Business Name
      • Groot Industries
      Business Management
      • Mr. Kyle Byler, Operations Manager
      • Mr. Worthing Jackman, President
      • Mr. Darrell Chambliss, Corporate Secretary
      • Mr. Dave Werkema, District Manager
      Contact Information

      Principal

      • Mr. Kyle Byler, Operations Manager
      • Mr. Worthing Jackman, President
      • Mr. Darrell Chambliss, Corporate Secretary
      • Mr. Dave Werkema, District Manager

      Customer Contact

      • Mr. Dave Werkema, District Manager
      Additional Contact Information

      Fax Numbers

      • (773) 601-8639
        Other Fax

      Phone Numbers

      Website Addresses

      Customer Complaints

      23 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/14/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      We just started a service for garbage disposal by groot - first we did not request change - we live unincorporated ********************************* Groot said our name was on a list with a Bull valley residence list. We are not (see our address) with out warning groot canceled our self organized MDC recycle contract - and took over our services without price warning or communication of change. May 10 our MDC canisters were pick up and our new groot camister were dropped off. Garbage pick up on the 14 came at 5:30 morning - outside was 1 groot 96 gallon container and (2) personal 96/92 gallon refuse container similar to the groot however different color - one container was an old waste management container I bought from a waste management auction - I also had an OLD MDC container that o purchased at the same auction. I used those container with MDC for 4 years with no issue. Now the second time out with trash inside the garage truck did no dump the trash inside the canister they took the whole canister. Both.. it is private property. I own both those units - when called management of the issue - they watched video on truck then lectured my wife we are not to have canisters that are over 39 gallon if they are private - and refused to replace our units - they kept saying we are not suppose to have them out - then the garbage truck should have passed on them - but instead he took the private property and stole them the garbage operator did NOT do this under his own decision he was instructed by management. I confirmed that by speaking to the driver operator. He said someone does not like you in the office because you complained about the change of service. Bottom line Groot ind. stole private property knowingly with instruction from management to the driver.
      Read More

      Customer Reviews

      11 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Antoinette T

      1 star

      11/15/2023

      Groot is charging me for two cans instead of one, and they won't correct it. In fact, my bill has never been incorrect. I've called and spent hours on the phone. The service rep says they always fixed the problem. Then I get the bill and it's incorrect. The billing department is supposed to call me back, but they never do. My bill is double what it should be. I have paid them for the amount that I'm told I owe on the phone, and then I get sent bills showing late fees for an amount I don't owe. They're now threatening to send me to collection on the amount I don't owe them.For months, they also sent the bill to my address but with some unknown person's name on it. That finally got corrected (even after I called about it repeatedly) when the mail carrier quit delivering the mail with the wrong name on it.I don't even think what they're doing is legal. All I want it to be sent the correct bill, and the charges and late fees removed from my account for a garbage I don't, want, need or legally required for me to even have.I'm not sure what to do. I've researched that the parent company is Waste Connections and its CFO is ****************************, so perhaps I need to reach out to the parent company and not Groot. According to their latest financials, its revenue of $2.065 billion is up 9.8% year over year. (*********************************************************************************) So, I'm not sure why they're turning to dishonest and unethical tactics to make money.

      Local BBB

      BBB of Chicago & Northern Illinois

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