Reviews
This profile includes reviews for Design Toscano, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7 Customer Reviews
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Review fromCraig M
Date: 06/26/2024
2 starsCraig M
Date: 06/26/2024
Had a large reproduction painting ordered of Lilith. They "duplicate the brushstrokes" to make it look like a real painting. What I got was these big horrible badly placed strokes that caught the light and made the print look horrible. I reached out to them with photos that clearly showed how bad it was. In two weeks I have heard nothing from DT in regards to this matter. This painting wasn't cheap. I will probably never order from them again as they do not stand behind their products or customer service.
Design Toscano, Inc.
Date: 07/02/2024
We apologize for the inconvenience that this issue may have caused you. We did receive the photos that you sent. Our customer service department will be in contact with you shortly to resolve this issue.Review fromLouis I
Date: 05/22/2024
1 starTerrible product! Statue turned green 30 days after purchase. Zero satisfaction from Toscano! Do not purchase!! I would leave pictures if possible.Review fromBrigette H
Date: 03/07/2024
1 starBrigette H
Date: 03/07/2024
The Order I waited 10 months for. I ordered it beginning June 2023 and waited till March 2024 after checking in with them multiple times and getting the run around.When I first made my order i knew the item was slightly back ordered and didn't mind waiting the two months it said it would take to get back to me. Many months go by and I still hear nothing. I reached out and they said the order got lost by the postal office. I asked why no one ever sent me a tracking number or let me know my package was missing. Toscano customer service told me it wasn't their problem. I still wanted it and had them re ************* five months later I still do not have it. I have been waiting 10 months! I called and received the rudest, most unprofessional service. I canceled my order and will NEVER recommend to order from them .Design Toscano, Inc.
Date: 03/20/2024
In response to your recent review posted on the BBB site we would first like to apologize for any inconvenience caused by the delay in shipping your order. The item in question was on backorder this entire time since placed in August 2023. You should have received via **** notices of the backorder and the extended delay regarding the receipt of the merchandise but apparently this was not the case. The item was only shipped once on 3/7 with your approval and at that time you would have been charged for the item as we do not charge for items until they ship. Again, we apologize for the delay in shipping, and we have applied a credit for the shipping amount which you should see within ***** hours.Thank you. Design ToscanoReview fromCBurck A
Date: 11/23/2022
1 starI ordered two push plates online 7/19/22 for a total of $49.67. I was immediately charged $30.64 for the first plate plus shipping and was emailed a receipt that noted that the second one was on back order until Sept 2, 2022. Then, I got a postcard saying Oct. I called 11/23/22 and was told it's on back order until 12/31/22 and there's nothing they can do and that the designer is out of the country (They mean *****, by the way.). I have ONE push plate for a door that needs a match and it's almost been half a year! Come on, I would have never ordered had their website been upfront that both plates weren't in stock. Really, really dirty.Review fromDaniel S
Date: 10/24/2022
1 starI ordered a statue 5 months ago and at the time they were available and in stock. Here i am still haven't received it and come to find out it is backordered until December 9, 2022. They have my $79.00 plus shipping and have not contacted me whatsoever to update me on my order status. The interesting thing is they still advertise the product as being in stock. This seems like a scam business. They are more than happy to take your money and never deliver your product. I have asked multiple times for a refund through email and calling. I get placed on hold and passed around to multiple people and everytime i have to re explain my situation. Horrible customer service and will probably never receive the statue OR get a refund.Review fromMichael M
Date: 08/31/2022
1 starAn item that cost over $1,000 arrived in a badly damaged box, so I said I had to inspect it in oirder to know whether I could take delivery or not. It was badly smashed up inside, absolutely not an item anyone would accept -- shattered. immediately started making a video of the damage and of the interaction with the freight driver. I called customer service (still making a perfectly legal recording) and told them I was refusing delivery -- they said as long as I took pictures and emailed the pictures, I would get a refund. I did this. I also got documentation from the freight company that they were unable to make the delivery due to the extensive damage of the item. An auto reply email appeared in my inbox, saying they would respond within 2 - 3 days.They did not. I sent more emails. Nothing. And now, I'm sure, they will try to tell me something about how they aren't obligated to issue a refund -- we'll see what they try and get away with, but they're not the only ones who record phone calls for quality assurance purposes. Maybe they're just used to getting away with theft. Guess we'll see. I'd like to see whether Design Toscano actually tries to get away with theft before I take this up with any other authorities, but you may wish to file an official complaint sooner rather than later.And, in case DT has the courage to respond, don't "reach out to me personally" to resolve this -- go ahead and let everybody see whether you do the right thing, or not, In my experience, when they say "let's talk about it in a separate email", that means they have no intention of doing the right thing. Your mileage is unlikely to vary.Review fromCynthia M
Date: 06/05/2022
1 starCynthia M
Date: 06/05/2022
Its a SCAM business, I ordered ****************************** back in Feb 2022 for $149.00 Now it is June 2022 and still no statue but the price is $449.00 and they keep cancelling my order.Every month merchant says item is on back order and now there sayin I canceled the order, this is a big scam.I have order other statues in the past and when I received them they are a lot smaller than what they advertise.I think at this point I am longer shopping at Design Toscano, if a merchant can't fulfil the order at some point he really dose not have any creditability with me.Its too bad they lost a good customer!Design Toscano, Inc.
Date: 06/22/2022
We have checked our order records and find your order which is pending due to backorder - This order has not been canceled and we are expecting stock in at the end of June or beginning of July. The item cost at the time of order was ****** and now it is ******., but your order will ship at the original order price. If you have any additional questions please contact us at ***************************************
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