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Business Profile

Motorcycle Dealers

iMotorsports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My compliant is about the service. I had my cam an ***** repaired here. It was an insurance claim. It took them over 30 days to repair it and when I picked it up, it still was properly repaired. There was a lot of water inside of the compartment in the front. There was a towel inside of that same compartment. My seat was removed from the rear. The License plate light was broken. They did not replace some of the covers in the front. The bike was extremely dirty. I left the bike there so they can repair it properly when I received back. It wasnt fixed properly. I had them come and pick it up because the right wheel was wobbling as I rode it. Tires still had mud on them. This bike only has 120 miles on it and it rides like I had it for 10 years. And they say its nothing wrong with it. I also, have a Canam spyder there. Its there because I busted tire and messed and damaged the rim. That I have insurance on. Been there for 30 days and I still havent received it back. I called them at least three times a week and they always have an excuse, way its not ready. Please help me get my bikes repaired. The riding season is almost over. These are two brand knew bikes that I was not able to enjoy this summer

  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my bike to have service they gave me a date to drop off and I did so then I did not hear for them over the weekend. I called left a message a few times received the answer a week later after it being stored for two weeks outside then was told that I just get in line from the day. I drop it off then they said it would be due Tuesday, I called multiple times I didnt hear for them for a week called. I have all the missed calls calls voice messages for proof. They had my motorcycle for a month outside which caused damage to the bike because it is garage kept custom interior faded custom exhaust, faded, and stains on the bike from who knows what it wasnt properly stored and I told them I do not want my bike outdoors also called and told them I would pick up my bike just to leave it alone. They called me a week later that it was done. They had my bike for over a month poor poor communication , and my bike was damaged

  • Initial Complaint

    Date:10/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 09/22/2023 I purchases a 2010 Can Am Spyder RT with approx. ****** miles on the odometer. I rode the motorcycle home and began to have problems shifting into 2nd gear, by Sunday 9/24 the motorcycle would not shift into any gear. I called *********** **** on Tuesday 9/26 to make him aware of the issue, he said he would schedule a pick up for repair. On the evening of 9/26 I added fluid to the empty clutch reservoir and got the motorcycle to shift into gear, but still had trouble shifting into 2nd gear. I was told to return the motorcycle to dealership on Saturday 9/30 for repair. The service repaired the issue with the clutch but not the problem with 2nd gear. I was initially told to ride the motorcycle home and they would schedule a pick up for service. Only after I stated the I did not fell comfortable riding the motorcycle and that I thought not being able to shift into 2nd gear while moving in traffic felt unsafe they kept the motorcycle for repairs. Needless to say, all I have heard from that day are excuses i.e. part are hard to source for motorcycle of that age, we are looking further into the issue, we will call you, the owner is looking for parts. They sold me a broken motorcycle and although it came with a limited warranty and I purchase an extended warranty and a lifetime powertrain warranty it is now October 17, 2023 and I have no ideas when they will deliver my repaired motorcycle

  • Initial Complaint

    Date:09/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    bought a ****** back in 2019 paid ****** for tire and wheel protection. out riding some rough roads hit a pot hole and snapped all bolts off hub. pulley came off. thank god still alive. chrome on wheel is shot. there insurance wont cover anything. they sucker you into this and that and dont stand behind what.they sell for coverage. all they sell is b.s

  • Initial Complaint

    Date:07/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON 03/31/2022 I *** ORDER A CAN-AM ***** RALLY 2022 I NEED IT TO PUT A DEPOSIT OF $500 IN ORDER FOR THEM TO *** ORDER IT ON THE FORM THAT I SIGN ON THE PAYMENR THEY ONLY HAD 2-3 4-6 OR 6-8 WAIT PERIOS BUT ON THE ***** THE MARKET WITH A PEN NO *** NOT REALLY SURE WHAT THAT MEANS THE WRITTEN CAN BE CONFUSIN SINCE THEY PUT IT WITH PEN THEY NOT MADE IT OFFICIAL ON THE FORM.AFTER WAITING FOR OVER A MONTH O CONTACT THE ***** MANAGER TO CANCEL MY ORDER SINCE I END UP BUYING AT ******* ENTERPRICES THE SAME MODEL SINCE THEY HAVE THEM IN STOCK. SPOKE TO ***** MANAGER AND WAS REALLY RUDE AND CLAIM I CANT HAVE MY MONEY BACK $500 IS ALOT OF MONEY AND I THINK I SHULD GET MY MONEY BACK SINCE THEY WHERE NOT CLEAR ON THE NO ESTIMATED TIME OF ARRIVAL. THEY SHULD MAKE IT OFICIAL ON THE *** ORDER FORM NOT JUST WRITE IT WITH A PEN AFTER YOU SING ..CAN YOU PLEASE HELP ME GET MY DEPOSIT BACK IM A HARD WORKER CONSUMER WHO DOES NOT DESERVE TO BE RIP OFF. THANK YOU IN ADVANCE

iMotorsports is NOT a BBB Accredited Business.

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