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Business Profile

Pest Control Services

Anderson Pest Solutions-Edwardsville

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have a contract package with the company for pest services that we pay approximately $50 per month. In the last month I have repeatedly tried to contact them because we have an ant issue inside our home. After finally getting through to them they scheduled a service for August 11, 2022. When no one showed up by the afternoon I called to see when a tech would be coming out. They said they had us scheduled but no tech was assigned. I asked to speak with a supervisor to complain and they said They werent taking calls at this time. She assured me that she would reach out to one and they would be out that day. No one showed up. I called again Friday morning and they confirmed we had an appointment for Thursday and said they were sorry and assured me they would send someone. They filed a complaint and told me that someone would contact me. No one called and no one came. Same thing Saturday. We have been paying our fee every month and cannot get service. Meanwhile my home is being over run by ants. I finally purchased some ant bait and now they are worse than ever. I contacted another pest control and got an estimate for several hundred dollars. What is Anderson pest doing with my money. I fear this is a scam and *** lost all the money Ive paid them and gotten very little service. What can I do?

Anderson Pest Solutions-Edwardsville is NOT a BBB Accredited Business.

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