Reviews
Customer Review Ratings
Average of 8 Customer Reviews
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Review fromThomas C.
Date: 11/21/2024
5 starsThomas C.
Date: 11/21/2024
Outstanding experience. I have gone to them four times with major projects that have given my aging house a second life. They always come in right on estimate and leave a superior product. I am now approaching them for a fifth project.
Great American Exteriors, Inc.
Date: 11/23/2024
Hello ******, Thank you for your continued business with Great American Exteriors. We really enjoy adding value to your beautiful home every way we can.Review fromNathaniel H.
Date: 11/21/2024
5 starsNathaniel H.
Date: 11/21/2024
Our experience with Gramex was fantastic!We felt personally cared for and valued throughout the entire process, and all of our needs were taken into consideration. ****** gave us our free quote and gave us confidence in their product while coming in at half the price of their competition. Every step was clearly laid out for us, even down to expecting a call from the owner, ***, to ensure all our needs were met. ******** handled all communication with our HOAs property management company and made this a smooth and pain free process. The installation performed by ****** was second-to-none, and he was wonderful to work with.Weve had a wonderful experience with ****** and would recommend them to anyone!Thank you for everything!Great American Exteriors, Inc.
Date: 11/23/2024
Hello **** Family, we really enjoy working with you on your projects. We really do take this level of care with everyone who decideds to let us add value to their home. Glad it went well every part of the way and look foward to the next project.Review fromPhillip F.
Date: 11/20/2024
5 starsPhillip F.
Date: 11/20/2024
Overall great experience and exceeded expectations. Sales *** ***** was great, very knowledgeable and quick with being able to provide an in person estimate and as promised they stood by the estimate ********** wall looks great! Tuck pointing seemed to be a breeze along with new siding. They were hard working, finished on time and aimed to please. Plus they were patient with timing as foundational work needed to be completed first.Only negative feedback was confirmation when they would be showing up. But overall experience was far too great to impact their score. Think a bit more old school sales tactics to paper and pencil estimates.Already have an estimate for future work! Guess who Ill be calling when Im ready?Highly recommend!Great American Exteriors, Inc.
Date: 11/23/2024
Hello *******, So happy to hear all of this wonderful news. We appreicate all feedback and will advise leadership team on our confirmation process and get that focused on. We really look forward to the future work with your family and home.Review fromCher M.
Date: 11/18/2024
5 starsCher M.
Date: 11/18/2024
Great crew. Efficient. Friendly. Windows look no and work great. They installed them beautifully and left my home spotless. Did what they promised when they said with no surprises Couldn't recommend highly enoughGreat American Exteriors, Inc.
Date: 11/19/2024
Hi ***** thank you so much for your review it means a lot to us. We know these windows will bring added home value and we look forward to the next project.Review fromangel s
Date: 11/04/2024
5 starsangel s
Date: 11/04/2024
Great American Exteriors did a fantastic job on my windows! We got a few quotes, but I didn't feel pressured by their sales guy. The pricing was fair, the work was executed on time and they took the time to make sure it was done right. 10/10 would recommend!Great American Exteriors, Inc.
Date: 11/15/2024
Hello, Thank you for your review and we are so glad your window project went well. We look forward to any other projects with you in the future.Review fromGayle M
Date: 08/07/2023
1 starGayle M
Date: 08/07/2023
We had a contract with this company and signed a contract for a set price. After not hearing from them, we reached out to find out when they were going to do the work.They initially called and said someone would be out to talk to us.We were then called and told it was an additional **** more dollars 2 or 3 days before the work was to start, after we already had a signed contract. They made the mistake, they should pay for it.. Someone came out and explainwed the work and admitted it was a mistake. A signed contract is a signed contract. We put a deposit down and was told to come pick it up. Upon arriving, it was closed. We will not do any business with this company again.Great American Exteriors, Inc.
Date: 08/18/2023
Thank you for considering great American exteriors to improve your home and neighborhood. Although NO WORK WAS PERFORMED, we are sorry that you feel you were misled. It is clearly written on the contract that the additional work that you requested is not part of the contract. It's also stated in your paperwork any additional work requested will have additional cost. We are sorry we had to refund your $100 deposit. Feel free to give us a call to discuss in more detail. **********Review fromTanya K
Date: 02/08/2023
1 starTanya K
Date: 02/08/2023
On or about December 11, 2021, I entered into an Agreement with Great American Exteriors, Inc. to provide all necessary labor, materials and services as general contractor to remove current concrete, install new concrete, and new flue cap. Pursuant to the Agreement, Great American Exteriors, Inc. originally was to be paid for work and/or materials services at the Subject Property which amounted to $2,433.00 due upon completion of work. A deposit was made in the amount of $233 by check. On March 5, 2022, individuals who did not identify themselves, came to the subject property. The individuals were at the property for approximately an hour. The individuals left the property and in very hard to understand English stated that they needed to return because of the weather. At no point was a job completion form presented nor was one signed. At no point were old materials shown or removed from the property. Shortly thereafter, Great American Exteriors, Inc. began making payment demands. I made multiple requests for evidence that the job was completed. Great American Exteriors provided photos taken from the ground level as evidence that the work has been completed. These photos did not show any of the work that was contracted to be done from the vantage point of the roof, where the chimney is located. Great American Exteriors, Inc. failed to provide all necessary labor, material and services as general contractor to remove current concrete, install new concrete, and new flue cap on the subject property. As such, per the contact provided by Great American Exteriors, Inc., the balance is not owed as the work has not been completed. Further, Great American Exteriors owes me a refund of my deposit of $233. Not only did ****** fail to provide the contracted work, they also placed a mechanics lien on the property. We will now go through the courts. I have photos showing the old flue cap and crack in the concrete crown still exist at the property.Great American Exteriors, Inc.
Date: 08/18/2023
*****, Thank you for choosing great American exteriors to improve your home. I am glad we were able to resolve your issue with the chimney. After the work was completed we attempted to contact you several times over several weeks and you left us no choice. Had you answered your phone or return your phone calls and or emails we would not have put a lien on your property. Now that the job is completed and the balance is paid in full I am happy that we are able to part as friends and wish you and your family the best. Our designers are now using the before and after pictures to help show other customers how we can fix chimney issues.Review fromRobert S
Date: 02/06/2023
1 starRobert S
Date: 02/06/2023
If I could give no stars I would. We spoke with the company at a Home Show and they seemed very nice. When they called to confirm the appointment, we explained that we had changed our minds and wouldn't be going forward with the project. While I was explaining why we decided to hold off the rep transferred me to someone else without even telling me he was doing it! The second rep wouldn't take no for an answer. He then told me to hold on as he was going to transfer me to someone else. While on hold I just hung up. They then called me over and over until I eventually answered. The third person I spoke with identified himself as the president of the company and he was even pushier than the first two. He wouldn't let me get off the phone and even admitted to being aggressive. He said and I quote: "We are aggressive with our customers but just as aggressive with doing a good job" What in the world is that? Then when I thought I was finally getting off the phone, he told me they'd check back in and call us in a few months. When I said that wasn't necessary, he said they would anyways. I finally had to emphatically tell him we do not want any calls from his company as their corporate philosophy didn't mesh with our values we look for in a company. He kept talking and I finally had to hang up on him. What an incredibly unsettling experience, almost to the point of harassment. Maybe some people have had good work done by this company, I don't know. But I'm relieved that I'll never find out. With these tactics I can't even imagine how uncomfortable and creepy the experience would have been if a representative of this company was in our home. We're not trying to tell anyone what to do to, but wanted to share our experience. I know we'll be avoiding this company like the plague.Great American Exteriors, Inc.
Date: 08/18/2023
******, although NO WORK WAS PERFORMED I'm sorry you had a bad experience on the phone with us. If you give us a chance to improve your home we will never have to ask you again.**********
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