Business ProfileforChicagoland Remodeling Design & Build

Had bathroom completely gutted at end of Dec 2021. Massive problems with tile/grout since ********* has many chips. In subsequent visits, tiler (******) admitted in front of owner (*****) that he used old wetsaw blades. He said if I didn't want chips I should have asked for a $30K bathroom instead of a $10K bathroom. Grout has been chipping, cracking, & continuing to wash away. If I rub on it, piles of sand fall into tub. If I rub on it with a wet finger, it gets muddy. They say that's my fault because I purchased grout. But I disagree since tiler mixed/applied it. Other professionals who have inspected it in order to give me estimates to fix work they're unwilling to correct have said he either mixed it wrong from the start or he added water to keep it applicable. Tiler and owner have returned on two occasions. Once very soon after the install to fill many small holes I was noticing in grout. Then as grout continued to wash away I started to see all chipped tile edges & cracking grout. They returned together on 4/29/22. I didn't know what the plan was but I'd been asked to purchase additional ************** They wouldn't tell me what the plan was & just asked, "Do I want it fixed or not?" If I stood near doorway to watch what they were doing to my brand new bathroom, ****** would close door in my face. At one point he said I was stupid to complain about my bathroom when there was a war going on. Lots of yelling at me. When I'd ask questions, he and ***** would speak in their language & start working again without answering me. ****** pounded carefully on tiles he planned to replace when ***** was in room. And he pounded hard and angrily when ***** was not in room, resulting in at least three remaining tiles with cracks fully across. He has an anger problem and I don't want him in my house again. I also know they will continue to refuse to fix grout which is most serious issue. Proposal to regrout tub/shower area attached +Photos/video of grout issues.