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Business Profile

Major Appliance Dealers

Klein Gil TV & Appliance Sales & Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a new stove from that store about the warranty. It states that they do not deliver down here. It does not state. They dont service down here so when my stove broke down, I called them. This was before a week before Thanksgiving. I havent heard from them since I called them back two days ago they stated to me that they dont know why they havent got back with me.Kleins brand source gave me complete care. complete. care stallions is the one thats supposed to service down here for some reason. I have a warranty and cant get my stove fixed And I feel that if you wanna sell me something at least fix it I have a $2000 stove thats not working warranty doesnt expire until 26

    Business Response

    Date: 12/23/2024

    December 23, 2024

    Better Business Bureau

    Dispute Resolution Dept.

    RE: ****** ******* - Compaint ID: ********

    Dear Representative:

    Our apologies for this delayed response.  Please note that we only received the second notice of this complaint on Friday December 20th in the late afternoon.  If you mailed the first one, we never received it. 

    We are familiar with Mrs.*******.  She purchased a gas range from us on September 24, 2021.  At that time,she was informed by her sales associate that she does reside outside of our service and delivery zone, as it states in the comments section on her original invoice that was given to her. I am attaching her original invoice for your information.

    Mrs. ******* did purchase a 5 year extended warranty from us, through a company called Centricity.  We've instructed Mrs. ******* to contact Centricity to have her range serviced. I'm not sure what the status is, for that is between her and Centricity. 

    We understand Mrs. ********* frustration and would be happy to help in any way that we can.  Should Centricity decide to replace her gas range, we can definitely help with the exchange, but we need to get proper approval and paperwork from Centricity before moving forward.  Please keep in mind that we would not be able to deliver the new range.  She would have to bring her old range into the store and pick up the new.  I hope this information has been helpful.

     

    Best Regards

    ***** Place

    Office Manager

    *********************

Klein Gil TV & Appliance Sales & Service is NOT a BBB Accredited Business.

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