ComplaintsforHawk Chrysler Dodge Jeep Ram

• Initial Complaint

  05/12/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 2/24/23 I purchased 2 vehicles in my company name at Hawk Chrysler Dodge Jeep Dealership. I put a $2000 down payment on a 2022 Dodge Charger & $2000 down payment on a 2023 Dodge Durango. I signed the installment agreement showing *** as the finance company. About a week later I received a decline letter from BOA, so I called and they said the loan/funding for the 2023 Dodge Durango was declined. So I tried to contact the salesman ************************* and the finance department and left messages and no one returned my calls. So about a week ago I started receiving emails from the finance managers at the Dealership asking for my tax returns and W2s. I am self employed so I couldn't provide W2s but provided 2021 tax returns as 2022 have not been filed yet due to an extension. So then the finance manager proceeded to ask me for tax returns regarding a company that I am no longer with which I advised him of. Then i was called & emailed by *************************** to come in and sign documents and I asked sign documents for what? & I proceeded to tell him that I was not financed for this 2023 vehicle and they let me leave off the lot with it. He then told me to bring the first car note to the dealership and I said what car note and he said the car note that you owe for April 2023. Now I received a full financial packet from Ally who I am financed with for the 2022 Dodge Charger, but nothing for the 2023 Dodge Durango. & when did the dealerships start accepting money for BOA once a deal has supposedly been closed. The bottom line is they dropped the ball at Hawk Chrysler Dodge Jeep and it seems as if they want to do bait and switch. I WILL NOT be signing any new paperwork for the Dodge Durango and they can have this car back or take $40k for the vehicle. I do not appreciate the unethical practices of this dealership. They have completely DROPPED THE **** ON THIS DEAL and now want me to sign some NEW PAPERWORK. As stated before they can have the truck back

  Business response

  05/22/2023

  This has been resolved

• Initial Complaint

  04/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 4/17/2023 I took my 2007 Chrysler ******* in for a recall leaving it at the dealership with no problems with my alarm system and locking and unlocking my door I picked my vehicle up on 4/19/2023 and my daughter opened my passenger door and I was wondering why my alarm didnt sound I walked back inside of Chrysler and asked why my alarm system isnt working and why my door wasnt locking I was told by the service person they dont know they didnt do nothing to my alarm system but its was working when I left one of the technician asked me to turn it off when I dropped my car off to be serviced I pushed my key fob to unlock my doors so he could get inside my vehicle then handed my keys to him and took a Lyft home then when I came to get my vehicle theres no alarm on my vehicle well its not working anymore and I was told go to a mechanic and ask them what happened why should I my vehicle was left at Chrysler in working condition and a alarm system working and doors that lock I have numerous witnesses that can attest that my vehicle alarm system was working and doors were locked now Chrysler want me to come out of pocket hundreds of dollars for something they did to my vehicle I didnt want to leave my vehicle there but they told me I had to because they were backed up but I had a appointment for my recall and still had to leave my car and now I have to pay the price for something Chrysler did! I want them to fix my lock and alarm system!!

  Business response

  04/27/2023

  Vehicle was in our service for a recall repair.  That recall for for a small spring related to the shifter ****.  Three of the four customer doors are and were operating with the remote.  At no time did ************** work on any of the vehicles wiring.   

  Customer response

  05/01/2023

   
  Complaint: 19968515
  
  I am rejecting this response because:
  My passenger door was working fine then when I picked it up it wasnt functioning properly with or without my remote and my alarm isnt working either. I sent my original complaint to the owner regarding my door and alarm I still have the email confirming this.
  Sincerely,
  
  ***********************

  Business response

  05/03/2023

  Original repair order was for a K16 recall. A simple repair for a spring in the gear shifter.  This operation had zero connection to any doors.  We did not touch the passenger door.

  Customer response

  05/04/2023

   
  Complaint: 19968515
  
  I am rejecting this response because:
  
  Sincerely, the business states they did nothing to my door but I was asked by a technician to turn off the alarm so he can enter the vehicle to put the orange tag inside but when I pick up my car the alarm isnt sounding when I open the door without turning it off! So I guess Chrysler has nothing to do with my alarm system either my door isnt locking anymore and my car alarm isnt working when I open doors on my car! Chrysler needs to own up to what they did my vehicle was functioning properly when I dropped it off and when I picked it up no alarm and door not locking this is something Chrysler is known for and the *** who I spoke with told **** to rectify this situation and **** sent ******************************* to do what he was supposed to now theyre trying to say they did nothing to my alarm or door ********************************* told me they put a piece on my lock when my daughter asked about it she said her tech was being nice and put the piece on my lock I didnt ask for her or the tech to bother my locks!
  
  ***********************

• Initial Complaint

  02/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On January 30, 2023 I purchased a jeep grand Cherokee from Hawk Chrysler Dodge Jeep. At the time of signing I told the salesman ********************* I did not have insurance. He offered the dealership insurance to me for 30 days until I could provide my own insurance or I could stay with a dealership insurance after that, we went to the financing department where ******************* the finance Director went over paperwork with me closing the deal. He asked me will I provide my own insurance or use the dealerships insurance? I told him I will use the dealership insurance until I could provide my own. We continue going over paperwork and signing papers sign papers and then he left out saying that he will make copies and bring me the keys and my paperwork the I needed, the salesman, ****** **** brought me the keys and an envelope of all the paperwork saying that I was OK and good to go. I left the dealership with the understanding that I was fully covered for 30 days unfortunately, a week after signing I had a collision totaling the vehicle. *********************************** sales manager provided us with a progressive account and policy #*********. When I called progressive, they said they had no records of me in the system I called back to hawk and the general manager ********************* did not have any knowledge or understanding of this transaction or situation and they are saying my vehicle was not insured, but they still allow me to leave the lot without providing them with proper documents of insurance and I was under the impression that I was covered under the dealers insurance . Even now when I call, they do not have documents of my insurance on file. they allow me to leave their dealership with a uninsured vehicle. But I was approved for auto loan, which you have to provide insurance to get approved for. They did everything to sell me the car now I need assistance on the insurance and they have not been any help for me.

• Initial Complaint

  02/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a car from this dealer ship on 10/28/22 It was a 2013 Jeep Wrangler wit 95,00 thousand miles Me and my wife ask the sale person how many peoples own this car he said one he should us the paper stating one person own the car and no accidents and the car was certified inspected with no machanic problems. Three weeks having the car I had engine problems the front defrost was not working and the radio and when I let my car run for 10 or 15 minutes I put the car in drive or reverse the car cuts off. The car had major problems and they sold me the car I talk to the service manager **** he told me he check the car out before they put it on sale I told no you did not because this truck haves major problems. I have finance the car I am trying to get out the truck dealership is not trying to help they keep saying I old money on this truck I told them to buy me out this truck so I can start over because you guys sold me a bad truck. I am paying a car note on a bad car they sold me and its not fair they need to do some. they need to refund me or replace we another truck. Thank you

  Business response

  02/28/2023

  As we described, this car is a one owner previous to Mr. ****** purchase.  See attached CarFax.  We did our normal pre sale inspection and this vehicle passed.  It is unfortunate that sometime with older and higher mileage vehicles, issues do and can come up.  I encourage ************** to work with our team to find a resolution in repairs.   We do not have a return policy.  

  Customer response

  02/28/2023

   
  Complaint: 19424388
  
  I am rejecting this response because: of I am not satisfied with service I brought my car in and told them my car keep cutting off they had it for a couple days and said it was none wrong with the car. The car is still cutting off I am trying to understand if you check that car out how you did not know the engine was going bad. They sold me a car with a bad engine that is consider Auto Fraud. I was just asking to buy me out the car and start over.  Thank you
  
  Sincerely,
  
  *************************

  Business response

  03/14/2023

  We do not have a return policy, and this was sold "as is" due to age and mileage.  

  Customer response

  03/15/2023

   
  Complaint: 19424388
  
  I am rejecting this response because: when I saw the car paper work on the car did not say that and you guys did not inform me that the car was sold at it is. Like you guys did not inform me the engine was bad the engine went bad in three weeks now the oil pump is bad. I donot agree.
  
  Sincerely,
  
  *************************

• Initial Complaint

  01/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Friday 1/6/2023 at approximately 2pm my Dodge Ram Vehicle was towed to "Hawk Chrysler Dodge Jeep Ram" located at ********************************************************************** due to a power steering problem which was causing the vehicle to have a smell and barely turn and is covered under warranty. Our fleet manager ******* fully inspected the vehicle before it's departure from the garage. Today 1/12/2023 ( 6 days later) ****** from the Hawk dealership called stating that there has been a racoon living in the vehicle and that they would not be covering the charges. I'm 100% sure a raccoon was not in the vehicle before it departed the garage because we not only have an enclosed garage but as well as our vehicles are inspected every day/night by our fleet manager to ensure they are clean for the next driver. We are looking for a solution on who is going to cover the interior damages to the vehicle because we are not responsible for this as our vehicle had to be left open by the dealership for something like this to happen.

  Business response

  04/03/2023

  We have zero control over wildlife.  We close all window and doors and regularly check all cars.  This should be submitted to your insurance provider.  

• Initial Complaint

  11/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Good evening,To whom it may concern:My name is *******************************. I am writing this complaint in regard to the lack of service by ********* located in ***********, **. On 05/27/2022, i took my 2018 jeep cherokee for maintenance service. As I discovered my check engine light was on and would not cut off.I was informed that the cylinder 5 and 3 were damage. The price would be $2,203.62 usd. However, upon me paying the said amount, My check engine light was back on within a month. I took my car back to the dealership on 6/18/22. I was informed that the coolant was leaking and it would be an additional $2,560 Usd dollars. What I dont comprehend is why the car was not tested before handover. As i paid a total of $5,003, however, my car was not fixed properly. My check engine light came back on. I decided to take my car to another a different auto mechanic shop. At that time, I discovered that hawk dealership put tape around one of my belts. They never fixed the original problem. Not to mention, I had to pay $150.00 dollars for the mechanic to get my check engine light off. I was charged $5,000, and my check engine light is still on. This is not the type of service I would have expected from a dealership of their size and reputation. I demand that **** fix the problem and a full refund as well as compensation for the waste of my time and money. Thanks,*******************************

  Business response

  12/13/2022

  We follow the diagnostic codes that the vehicles computer store which cause the check engine lights.  Cylinder misfire and coolant leaks are  not related or remotely relatable.  Lastly, there would be no reason for our trained technicians to add tape to a belt.  If there is anything unclear about the work performed we are happy to set a time to review all work performed.

• Initial Complaint

  10/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my truck in for a diagnostic and was told itll be $330 for checking the suspension & another $120 to check if the vehicle needed to be reset. I was told these prices by *******************. These prices are supposed to go towards service, when I got to the dealership the diagnostic price was only $165 & he was nowhere to be found to explain why he lied about pricing & no one could offer a explanation.

  Business response

  10/21/2022

  What ***** said is true.  Our diagnostic fee is applied toward the repairs.  In this case, the customer declined the repair and our diagnostic fee was charged.  

  Customer response

  10/24/2022

   
  Complaint: 18226724
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Business response

  10/25/2022

  Repair order opened on Oct 11, 2022 was closed with our standard ****** diagnostic fee.  No other work was performed.  

  Customer response

  10/25/2022

   
  Complaint: 18226724
  
  I am rejecting this response because:
  The service guy lied to me about the pricing of several services. I was told there were going to be 2 separate fees totaling $450. Then he told me I needed around 10k worth of work done. 
  Sincerely,
  
  ***********************

• Initial Complaint

  10/04/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I recently brought a 2022 Jeep compass I traded in a 2018 Jeep grand Cherokee I was in a 2020 Jeep Cherokee i traded out to the 18 grand Cherokee I had it for about 6 mths and realized it was a horrible horrible decision I went and traded that in for the 2022 Jeep Compass upon my closing I had to put a **** dollar deposit down and I was told I would get 772.42$ refund from my gap insurance. I waiting on my refund and I get a letter from ally stating my refund was sent to Hawk Chrysler Dodge and Jeep! That was supposed to me sent to me how dare them take my $.

  Customer response

  10/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  08/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  the dealership broke a part on my vehicle and tried to say I did it and make me pay for it !! I went back to look at photos when I first purchased the vehicle . I never took my car in to any other dealership for repairs only here I never broke the part ! My vehicle check engine light wasn't on before I brought it in there was just an error code when I received my vehicle back the part was broken and the check engine light was on with a different error code and the dealership telling me they can't fix it due to tape being on and the part being broken the tape was brand new like someone had just put it on which I did not do myself one of their mechanics had to break it and cover it up and past the cost on to me

  Business response

  08/17/2022

  Customer came in  on ******* for an engine light concern, vehicle was scanned by and advisor and sent to a technician for diagnosis of concern.

  Technician found code u0402 PCV breather sensor broken prior to service and had electrical tape holding it together, advisor explained the findings to the customer and the

  customer declined to do any repairs to the vehicle at that time.

  Customer response

  08/23/2022

   
  Complaint: 17662885
  
  I am rejecting this response because:
    The picece that was broken is the hr air cleaner which this dealership broke and tried to pass the cost on to me it definitely wasn't broken prior to me coming in for service. The code on my dashboard is different from when I brought the vehicle in for service this is ridiculous 
  Sincerely,
  
  *****************************

  Business response

  09/14/2022

  As stated in our prior response The customer came in  on ******* for an engine light concern, vehicle was scanned by and advisor and sent to a technician for diagnosis of concern.
  

  The Technician found code u0402 PCV breather sensor broken prior to service and had electrical tape holding it together, advisor explained the findings to the customer and the
  customer declined to do any repairs to the vehicle at that time.

• Initial Complaint

  05/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ON year 2020 I got problem with my van third road seat didnt work so I take it to dealership for repier, left my van for a week they said a cable was the problem they charme arround $170.00 the same year on November i tooked back problem still the same, left my van for another week for checking what was the problem they came up that the seat motor wasnt working so they charged me $454.58 tooked my van ********* work then after some time (pandemic) tooked back to dealearship I left it one more time for a full week, they came up with you need a new back seat! I told them they were guessing what was the problem with the seat, instead I will take it to garage mecanic, they dont have the machines that you have and they still do the job, so i told them I want my money back because you didnt repair it.

  Business response

  06/22/2022

  In ****************** first visit regarding this issue, he was charged ****** plus tax for the diagnosis of what we advised was wrong with his rear seat.  Our suggested repair was declined by ****************. 

  On ****************** second paying visit, he came in for two concerns, the first being the rear seat not folding, and again was advised that the motor for the seat would need replacing.  We also spent time readjusting the cable for the seat issue and lubricating the seat components as well.  The other concern raised by the customer were two dashboard warning lights.  The *** (automatic braking system) and the ** (traction control) warning light were illuminated.  We diagnosed both repairs and again, the customer had declined the work.

  Customer response

  06/22/2022

   
  Complaint: 17294256
  
  I am rejecting this response because: the main problem was the seat not folding, the other problems with my suv didnt want to be repair at the time because dint have money to repair those issues, but paid for the seat over $600.00 and they didnt fix it
  
  Sincerely,
  
  *************************

  Business response

  07/11/2022

  *************** had more than just the seat issue.  Everything we did was document, and the customer declined our services after our diagnosis. 

  Customer response

  07/11/2022

   
  Complaint: 17294256
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer response

  07/25/2022

  I knew my car has many issues but my concern was the seat problem so I paid to fixed but they didnt do it.

  Business response

  07/25/2022

  This dates back to 2020.  

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