Complaints

This profile includes complaints for Ray Chevrolet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ray Chevrolet

  39 N US-12 FOX LAKE, IL 60020

  
• 

  Ray Chevrolet

  39 N Route 12 Fox Lake, IL 60020-1222

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased a vehicle from them on 2/01/25 and put 2k on the car. I picked up the vehicle on 2/06/25. On 2/11/25 a tow truck picked up the vehicle and left. i called the dealership on that day to find out what was going on. The finance person told me that the loan was not approved after telling me the day of the purchase it was approved and that they were charging me $850 for the tow and that it would be taken out of my down payment. so, i had my father cosign for the vehicle. After that the dealership was trying to say i needed another $1,000 down and would not give a reason. The finance person stated that the tow charge was a new Law in ** but would not state the statue or provide me with this law. Only Stating that the loan was not approved. They have refused to give us our personal belongings back out of the vehicle. When i returned the key to the vehicle at the dealership, they refused to give me back my downpayment and proceeded to call the cops on me to bully me. The cops said that the dealership is giving them the run around also and would not give them any information. The Dealership did not provide us with a copy of the loan approval or any documentation.

  

  Business Response

  Date: 03/06/2025

    Please be advised that I represent Ray Chevrolet (Ray). Mr. ****** purchased a 2016 ********** Outlander on February 1, 2025, financing a portion of the purchase price. He completed a credit application stating he was employed; based on that representation his credit was approved. However, the financing source soon determined that Mr. ****** lied on his credit app about his employment, concluding that he had committed fraud, and proceeded to charge back my client the entire transaction price. *** attempted to contact Mr. ****** numerous times, both by telephone and email, but Mr. ****** failed to respond. Therefore, *** was left with no alternative but to repossess the vehicle.
  
       This situation was the direct result of Mr. ******* fraudulent representations on his signed credit application as to his employment, compounded by his failure to respond to my clients telephone and email attempts asking him to return the vehicle.
  
       Notwithstanding the fact that the mileage Mr. ****** put on this vehicle has reduced its value, my client is willing to refund Mr. ******* deposit less the amount paid out to repossess the vehicle. We will await Mr. ******* response.
  
  Very truly yours,
  
  ****** M. ******

• Initial Complaint

  Date:01/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a prearranged loan through my preferred bank. The finance manager told me that in order to take the car that day (May 31 2024) , I had to pre-apply for a loan through them. When they gave me paperwork that were applications for loans, I declined and told them I would return when I had a check from bank. As I was scheduling an ***** they told me my loan was sufficient and I could take the car. I now still have 6 separate hard inquiries that strill show as a negative **** against my credit report,

  

  Business Response

  Date: 01/27/2025

    I am forwarding you the purchase contract, credit application, and credit report for Mr. ***** ***** in connection with the BBB complaint he filed against Ray Chevrolet, ID ********. Please be advised that I represent Ray Chevrolet.

       In connection with this purchase, Mr. ***** accurately notes that he obtained financing through an outside source for his purchase. However, he fails to state that he also asked my client if it could arrange better terms, and to that end signed the enclosed credit application authorizing *** to attempt to do so. When it became apparent that better terms were not available, Mr. ***** purchased the vehicle in a cash transaction with funds provided by his outside source. The credit application was signed and the purchase was completed on the same day, May 31, 2024.

   My client acted in accord with Mr. ****** request and pursuant to his executed credit application. Accordingly, we believe this complaint lacks merit and we ask that It be dismissed.

  Very truly yours,

  ****** M. ******

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 10/31/2024 I PURCHASED A VEHICLE FROM RAY CHEVROLET IN ***********. THEY PROCEEDED TO FORGE MY SIGNATURE ON LEGAL DOCUMENTS AND ADDED OVER $7100.00 TO MY FINANCING. HIGHLY ILLEGAL AND BAD PRACTICES

  

  Business Response

  Date: 10/28/2024

  Per our telephone conversation, please know that I represent Ray Chevrolet (***). Mr. **** has filed a BBB complaint against *** alleging that 1) *** forged his signature on legal documents; and 2) that *** added over $7,100 to his financing.
  

  With regard to Mr. ***** first claim, the documents were docu-signed by Mr. **** with his full knowledge and cooperation. No unauthorized signature appears on any document.
  

  With regard to Mr. ***** second claim, the original contract did provide for the following additional items, all separately stated:
  

  Tire Wheel $980
  Service Contract $4,859
  Maintenance $529
  GAP $703
  TOTAL $7,071
  

  At Mr. ***** request, all of the above items have been removed from his contract, and the amount financed has been reduced by $7,071. Accordingly, I request that the above complaint be dismissed.
  
  ******
  
  

  Customer Answer

  Date: 10/28/2024

   
  Complaint: 22458806
  
  I am rejecting this response because:

  The document I have uploaded was not shown to me during my purchase process.  I was made aware of this particular document once I received my 1st payment letter and noticed a huge discrepancy in the financed amount.  My complaint is my forged docusign signature.  Not to mention, The error in the fulled financed amount.  ************** has me financing $46K plus.  It should only be financed at 39K, which shows the difference in the amounts.  They are still having me finance 46K, so it has not been resolved or changed.  The dealership  needs re-write the contract for the agreed amount of 39k, per **************.  
  
  Sincerely,
  
  *** ****

  Customer Answer

  Date: 10/28/2024

   
  Complaint: 22458806
  
  I am rejecting this response because:

  The document I have uploaded was not shown to me during my purchase process.  I was made aware of this particular document once I received my 1st payment letter and noticed a huge discrepancy in the financed amount.  My complaint is my forged docusign signature.  Not to mention, The error in the fulled financed amount.  ************** has me financing $46K plus.  It should only be financed at 39K, which shows the difference in the amounts.  They are still having me finance 46K, so it has not been resolved or changed.  The dealership  needs re-write the contract for the agreed amount of 39k, per **************.  
  
  Sincerely,
  
  *** ****

  

  Business Response

  Date: 10/30/2024

  In response to Mr. ***** concerns,  enclosed please find a copy of the Purchase Contract, signed by him, including the ad-ons.  As previously stated, all of the ad-ons ($7,071) were removed from the amount owed.  I am enclosing a copy of a payoff letter from ************* dated October 24, 2024, showing the reduced payoff of $39,559.12.

   

  ******

   

  ****** M. ******

  ****** M. ******, PC

  **************************

  ***********, IL 60045

  ************

  ************ Fax

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to look at an advertised ***** Equinox at Ray's Chevrolet on 2/19/24. It was not there, so they showed me another, $6000 more expensive one. I didn't want it and business manager ***************************** was brought into the conversation. After running my credit, he gave me a better price, still $1000 more than the other, and broke the totals down, if I put $1000 down, payments would be $508, if I put down $2000, payments would be in the $490s. I didn't buy. I felt it was a switch and bait. When the car I actually wanted was there, I did buy it. It was cheaper, the numbers the salesman **** brought me were going to be in the $480s per month which was great, so I bought it. I signed off on things, everything seemed fine, I paid the $1000 down payment, and then I went to the financial guy, ********************, and suddenly he said the payments would be $556 a month, that's about a $70 per month jump or a $5000 price increase. I told him that it was impossible and said refund me and I will be on my way. He then brought it down to $504 per month and I agreed to that. I got everything, I left, everything seemed done and signed. They gave me no paperwork.**** calls my father's phone soon after, I have no idea why, my father had nothing to do with this, and I am 47, he left personal information on my dad's phone which I believe violates law. Over the next week, I got messages to get hold of different people over a problem, I made dozens of attempts to contact people but never got through to anyone. I have over 30 unanswered emails sent.On 3/2/24 ********************* contacted me and said there was a problem saying I had to pay $556 a month or bring the car back. Because of the sale and multiple unauthorized hard inquiries they put on my credit, my score dropped 20 points and if I try in the future to buy something, its more difficult due to that and the damage. He then began threatening me with illegal actions and a police report was filed. I feel scammed.

  

  Business Response

  Date: 03/04/2024

  Hi,

   

  I have communicated with **************** that I have it worked out that all terms on his original contract are approved and nothing is changing. There is no further action on his part. If **************** has any other questions or concerns I will be happen to listen to them. Please call me with any other questions.

  *****************************

  *****************

  ************

  General Manager

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a truck that ended up being a complete lemon. I personally put less than ****** miles on the truck, the transmission blew and the frame is rusted out beyond repair. I have only had the truck for a little over 2 years and it can not be driven anymore. I still owe over $15,000 on the truck and the dealership and Chevrolet headquarters refuse to help me in any way, shape or form.

  

  Business Response

  Date: 09/18/2023

   
  Ladies and Gentleman,
       Please be advised that I represent Ray Chevrolet. The Customer ******************** of the ******************** provided the above noted complaint, filed September 1, 2023 by ***********************, to Ray Chevrolet, which has been in turn forwarded to me for response. As you can determine from Mr. ******* own statement, he purchased a used vehicle from Ray Chevrolet over two years ago, put less than ****** miles on the vehicle (he lives in *******), and now complains of transmission issues and rust. Based on the consumers own representations in his complaint, there is no rational basis to ascribe any liability to Ray Chevrolet in this matter. Please dismiss this complaint accordingly.
  
  ******
  
  ******************************

  Customer Answer

  Date: 09/26/2023

   
  Complaint: 20555134
  
  I am rejecting this response because:
  Hi there. I have not heard anything from Ray Chevrolet to resolve my issue. I was told to wait 30 days for a response and have heard nothing. Its not your fault, but this is ridiculous. I was completely screwed by being sold a lemon and they have done NOTHING to help the situation! I owe $15,000 on that truck still and now, basically, my options are to continue paying for a truck that is not drivable, or just wait until the finance company repos it. This is absolutely absurd. I am not a man with any money, I work my hands to the bone every single day just to try to keep a roof over my head and food on my girlfriends plate. Something needs to be done. 
  Sincerely,
  
  *******************

  

  Business Response

  Date: 10/02/2023

     As a follow-up to Mr. ******* response, I am enclosing a copy of the Purchase Contract for the vehicle, dated 2/23/21, along with a copy of the Gold Powertrain Wraparound Warranty purchased by ****************. As you can see, the warranty was good for two years and/or ****** miles. **************** did not complain until well after two years, and by his own admission put up to ****** miles on the vehicle after purchase. Accordingly, he is not covered under the powertrain warranty, and my client has no obligation in this matter.
   
  ******

  Customer Answer

  Date: 10/02/2023

   
  Complaint: 20555134
  
  I am rejecting this response because: Theres not a snowballs chance in H*** that a ***************************** 2 years unless you and your irresponsible employees didnt completely look over the truck before selling it to me. Obviously, you people dont care about the physical or financial safety of your customers, or you wouldve looked over that truck. You have put my life in danger and now my options are i either continue to pay $500 a month for a truck that is not safe to be on the road or i forfeit the truck to the financial company and my credit takes a giant whack. The fact you will do absolutely nothing to help your customer (a lifelong ***** driver) out is reprehensible and I wish more than anything you would have some sort of price to pay for this. Absolutely ridiculous. 

  Sincerely,
  
  *******************

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RAY CHEVROLET A COMPANY THATS A SCAM! CLAIM THERE SELLING CAR FOR MSRP BUT WONT ACCEPT CASH DEALS MUST FINANCE WITH THEM! NO PROBLEM RIGHT? ITS NOT TILL THEY WANT TO BUMP YOUR INTEREST RATE 3% SO THEY CAN MAKE $6300. ON FINANCE LIKE IM STUPID! IF YA WANT $6000. OVER THATS WHAT TO SAY! DONT TRY TO INSULT MY INTELLAGENCE , I DONT HAVE A 834 CREDIT SCORE BECAUSE IM STUPID! ANYONE WANT PROOF I HAVE ALL EMAILS WILL FORWARD TO YOU!

  

  Business Response

  Date: 02/13/2023

  Hi,

   

  We spoke to the **************, he is now buying the car and is very happy. Scheduled pick up is this Thursday February 16th 2023. If you have any questions, please call.

   

  *****************************

  General Manager

  **************

  ************

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/28/2022. I purchased a ****** Rogue, what I thought was a decent car. After I finally got the keys to my vehicle and got to drive her home, I immediately noticed there was an issue with the transmission. The vehicle did not shift correctly, would rev unendingly before actually catching to shift to the next "gear". So naturally I called the dealership and requested service on the transmission, not even a week after purchase. I was told by service that the vehicle was thoroughly checked over and there were no issues from inspection with the vehicle. So I went to a trusted family mechanic and had it looked over and he gave me the safety check and said, you need transmission service, now. So I brought it back to ***. A week after I bought the car it was in the shop almost 2 weeks and all they did was detail the inside.It was worse. At times after coming to a complete stop, I would push down on the gas to accelerate, no movement at all, the RPMs rev going nowhere. Turning the car off and back on, we'd usually get movement. Now I paid $3,000 down, and overall was going to end up paying $31,000 on a $16,000 car. The stalling issue started to increase. When turning left, I hit the gas as the lanes were clear and stalled and was T-boned. Thankfully I had just dropped off my 1 year old son not even 10 minutes earlier, he would've been on the passenger side. So I pull up my VIN and there was a STOP SELL from ****** to ALL dealerships issued on 1/25/2022 and they still sold mine 2/28/22. Also due to a recall and defect in the airbag sensor for the passenger side, so every single airbag deployed. Causing ***** and bruises in places I didn't think were possible. The dealership, sales and financing department put not only my life at risk by selling a car they legally weren't supposed to, but my children's lives. What can make this right? A refund? A new car? A settlement? Is any of that going to help resolve the **** I have getting behind the wheel now?

  

  Business Response

  Date: 10/17/2022

  Dear ****************,

   

          Please note that I represent Ray Chevrolet (Ray). In response to the consumer complaint filed by Ms. ******************** please note the following:

   

  1. *** sold **************** a used 2016 ****** Rogue with ****** miles on the odometer on 2/28/22. Prior to the sale, *** completed a full inspection of the vehicle [service RO enclosed], at which time it replaced the rear brake pads and rotors and cleaned and lubed the caliper slides.

   

  2. At the time of sale, the vehicle was apparently subject to a ****** recall, for which there was no fix available at that time. The recall was not a safely recall as alleged by the complainant, but rather one that could possibly cause issues such as drivers power window or power seat (becoming) inoperative, the all wheel drive warning light coming on, a battery discharge, and/or thermal damage to the connector. In rare cases, the corrosion could potentially lead to a fire. [See Carfax Report included herein]. In addition, while Federal Law prohibits the sale of new vehicles subject to a recall, it does not prohibit or affect in any way the sale of used vehicles subject to a recall.

   

  3. After taking the vehicle to Unlimited Performance (apparently an independent mechanic), **************** returned the vehicle to ***, complaining of a clunking from the rear when going over bumps and a humming/groaning heard at times when turning. **************** also noted that she was told by an independent mechanic that the front and rear shocks required replacement. *** addressed all of these concerns [see enclosed copy of service RO dated 3/14/22]. *** found no abnormal noise heard after the vehicle was cleaned and storage panels were clipped in place, no humming or groaning on a road test, and no leaks seen from front or rear shocks.

   

  4. The Carfax Report noted in paragraph 2 also shows that the vehicle was subsequently damaged on or about 7/19/22 and declared a total loss by the insurance company. This was two months before **************** chose to file a claim with the BBB. This negates any further opportunity to provide any additional repair to the vehicle, even though there is no evidence that any additional repair is called for.

   

       Based on the above information, *** has no further responsibility with regard to this vehicle and asks that the BBB close its file in this matter. Please feel free to contact me in this regard.

   

  Very truly yours,

   

  ****************************

   

  ******************************

  *************************************/p>

• Initial Complaint

  Date:06/25/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a brand new 2021 ***** silverado **** around September of 2021. While i purchased it, I had a list of problems that was supposed to be resolved and had numerous warranty work done to the truck. While some of the problems were taken care of, some of the problems i have been trying to get repaired and replaced caused more hassle and trouble than that need to occur. At the time of me purchasing my truck, it was missing some bedside tiedown plastic covers to go over the holes. They claimed to have ordered it numerous times i have called and checked to make sure it was being tracked. And 8 months later when i called, they stated they had no file on this claim being done. So i have been lied to everytime i had called to make sure they were tracking this situation. Another problem occured when i tried to get the rear window repaired because it was leaking. While it went in for the repair they caused numerous damage they tried to claim to be owners fault. They then resulted to not communicate with me and avoid my problems that occured on numerous occasions. I had finally got ahold of them to send a email to get it corrected only after i wanted to talk to the sales representative about filing a complaint if it was not going to be resolved. When i called today June 25 2022 about the tracking order of the bedside tiedown covers, they had stated again it was not in the system nor was it ever placed again.

  

  Business Response

  Date: 06/30/2022

  Hi,

   

  I have spoken to the consumer (*****************************),  we have ordered and received the parts requested. *************************** is coming in tomorrow Friday July 1st to pick them up at no cost to the customer. When we spoke together today July 30th, I was informed that the issue is now satisfied and that there are no more concerns. If there are any questions, please feel free to contact me at any time.

   

  Thank you

  *****************************

  General Manager

  *******************