Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went to 4 wheels found 2008 Grand ******************* with ***** miles. I test drove it. No brakes told dealer unsafe fix brakes, add new tires. They told me **** ,**** said we will take care of you like family. Anything needs fixed we will fix it IL has a 500 miles 30days power train warranty. So after new tires and I thought new brakes.They only did the fronts not the rears. Another lie I drove it home 25 miles from dealer lights come on dash check engine light and a wrench. So I drove to my mechanic he put on obc reader found code for transmission solinid and cooling fan assy bad. We called them 1st words from **** tough you bought it "as is" I reminded him of his words we will treat you like family. I ended up talking with **** who said oh you take it to your mechanic we will pay for repairs. They did not at time to pay bill they paid 450 we ended up paying the rest. The car was fixed. I asked my mechanic about clearing codes from the cars computer. He said yes you can. He showed me how. So I argued with **** that they lie about the extra problems codes and they knew about it a hide all of it. We are asking to be refunded the money we didnt have we had to pay for repairs they said they would do. It's dishonest and crooked ways to do business. We thought we had a good deal.69500 for the car we payed. A bit to much I say. I'm a disabled 67 yer old veteran and I try to treat others with the same type of respect and truthfulness that I live by. I guess that made me a victim of trusting a used car dealer **** really knew how to spread the icing on thick and we fell for it. We just want our money back.

  Business Response

  Date: 03/20/2024

  Please see attached letter regarding complaint #********
  

  Customer Answer

  Date: 04/02/2024

  Complaint: 21433732
  
  I am rejecting this response because: I would like to /need to reopen id complaint ******** due to the fact that the response from the 4 wheels fox lake is full of lies about myself and what repairs were done to the 2008 Grand ******************* we purchased. thank you.  
     
  Sincerely,
  
  ******************;     

  Business Response

  Date: 04/02/2024

  We responded to your complaint and was told that the complaint was closed.  Now we receive a response and the case is reopened?? The vehicle was sold as is with a 15 day 500 mile power train warranty.  We paid for half of the repairs that ************ had done out of good faith (none of which fall under the power train warranty) and performed the work we agreed upon before delivery of the vehicle.