We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Car Dealers

Frankfort Auto Haus, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased **** ************* January 26, 2022. Upon receiving, the Jeep had extensive hidden damage (e.g., rusted body, damaged frame, and a multitude of mechanical issues). I tried resolving issue with owner (**************), who refunded the freight cost of $500 and an additional $776. 30 for initially identified deficiencies with Jeep. This total is grossly insufficient based on the eventual repairs made. I attempted to solve the issue with the ************** Attorney but to no avail. I have spent $34,262 in repairs including a complete replacement of the body, fenders, and many electrical and mechanical scopes. I am very careful and always perform research before making any substantial purchase. However, purchasing a vehicle on-line, a person trusts that a dealership should have integrity. The photographs of this vehicle (on ****** the advertisement headline 1-Owner Perfect Carfax, and most importantly the statement on the dealership website Frankfort Auto Haus is a family-owned dealership since ****. I personally ************* every vehicle I sell, one of the reasons I have been in business over 40 years and have ****s of happy customers., clearly show that **************** is not an honest businessman and should be held accountable

    Business Response

    Date: 04/29/2025

    We communicated with the customer and refunded the transportation cost to deliver the vehicle to him

  • Initial Complaint

    Date:11/29/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    * The date of the money/purchase transaction is 09/20/2023 * Date we received the vehicle 09/26/2023 * The purchase price is $5562.00 * The business was supposed to sell me a fully functioning working vehicle.* The dispute is that Frankfort Auto Haus sold me a vehicle with engine failure. Within three days of having the vehicle, it broke down and needed $545.18 in repairs. After paying and repairing those items, the car broke down again two days later, and this time, after additional inspections and two different car repair shop quotes, we were told the engine needed replacement. This repair is quoted as $7530.73 - we have paper documents for all of these items * The business would not respond to my attempts at a resolution until I filed a formal complaint with the State of ********. As of today, 11/29/23, I received a phone call where they have offered to pay $2500.00 for the repair costs. This is unacceptable, and I want what I paid for a working car.* There is no account # that I know of, the Vehicle Vin # *****************.* Online, there are many, many other people who have reported the same or similar behaviors from this business. Consumers need to be made aware and protected. This should never ever happen to anyone. We paid good money for the car, and we deserve a good working car for our money. There must be some accountability and onus put onto the Business when they do not provide the service and products they are supposed to.

    Business Response

    Date: 04/29/2025

    We refunded the customer the full amount and picked the car

Frankfort Auto Haus, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.