ComplaintsforGood As New Electronics
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Complaint Details
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Initial Complaint
06/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered a refurbished Shark air purifier from them on Amazon on May 6, 2024. I received the product on May 9, 2024. I took it out of the packaging and plugged it in to make sure it worked and it did not. I started a return and sent it back. They refunded me the taxes and then charged me with a $179.99 restocking fee. When I contacted them they stated that I sent back a different product which is not true. I sent them the broken item they sent me. They still refuse to refund me my money. I do not recommend anyone to ever buy from this company because they send you broken items and then when you send it back they refuse to give you your money back.Business response
06/02/2024
The customer returned a different serial number than was originally delivered to them. We cannot issue any refund until the correct item is returned.Initial Complaint
05/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
received item 5.7.2024, item was dirty, missing parts, I called the company to request a refund. they said when you return the item we will issue a refund. when I received the refund it was 8.80 which is the tax I paid on the item. The restocking fee was ****** the cost of the item itself. I contacted the company spoke with 2 people and received and email from ******* and he said he could not refund the item because the serial numbers we different. This is impossible. He is lying. This is a scam company.Business response
05/10/2024
The customer returned a completely different serial number item. This is fraud. We cannot issue any refund until the correct item is returned.Customer response
05/10/2024
Complaint: 21684696
I am rejecting this response because: If I had a steamer already, why would I purchase another steamer and then return it. If the serial number from the original item is different from the item I sent back, have the company prove it by showing evidence of the different serial numbers.
Sincerely,
*********************************Business response
05/13/2024
The customer returned a completely different serial number item. This is fraud. We cannot issue any refund until the correct item is returned.Customer response
05/14/2024
Complaint: 21684696
I am rejecting this response because: This is a bogus response from the seller. Look at their reviews and BBB rating. This is a common practice of this company to scam clients.
Sincerely,
*********************************Business response
05/15/2024
The serial numbers of the products we send are recorded. The customer returned a serial number that was different than the item sent to them. We cannot issue any refund until the correct item is returned.Initial Complaint
04/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a shark cordless vacum from Good as New Electronics. It arrived and was used two times for 10 minutes and the battery lost its charge and the head jammed. Both times. I charged it for over 24 hours and still no charge. I tried it again and little charge, head is still jammed. Approximately one month after the purchase, my mother dies and I left my home for 5 months. The vacuum was not used. Last week I tried it again and it still did not work- I wrote a product review said what was wrong and did not even get a comment from the seller. They sold me a piece of junk- for over ******. Amazon will not accept the return because the woincdow closed. I tried to contact Good as New Electronics, but no one answers the phone or my emails. I believe this c company is Shamming its customers. I will write a very strong product review against this company on Amazon and any where else I can find if this product is not accepted as a return. Please accept this product as a return and refund my money.Business response
04/29/2024
We are unable to locate the customer's order.
However, the vacuums are factory refurbished and come with a 90 day factory warranty, as explicitly advertised.
The item would be ineligible for return after 5 months.
Initial Complaint
04/24/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This is a Third party company associated with Amazon, they continuously keep telling me to contact Amazon for my refund, and Amazon is stating the opposite, indicating i need to address the issure with them.Business response
04/26/2024
The item was purchased from Amazon. You need to contact ******Customer response
04/26/2024
Complaint: 21621116
I am rejecting this response because: This third party company should bare the responsibility of contacting Amazon and forwarding them the screen image copy of the payment they say they created for me me. All i know is I'M out of $344.00 largely in part to the poor quality refund service of Good AS NEW ELECTRONICS.
Sincerely,
*****************************Business response
04/26/2024
This customer has not communicated with us at all? They ordered the item they received.Customer response
04/29/2024
Complaint: 21621116
I am rejecting this response because:
This business is flat out lying, I talked to customer service rep at c/o ********************** in regard to my refund every day from the 8APR2024 up until the day a decided to file a complaint. He repeatedly just kept tell me the money should post, but if you dont see give me a call back, this went on for over a week and half.Sincerely,
*****************************Initial Complaint
03/27/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
So this company Good as New Electronics is a COMPLETE sham, I made the MISTAKE OF ordering a used excellent condition air fryer, and what a HUGE error on my part! First off the unit came to me missing 2 different racks and right off the bat it put a bad taste in my mouth, so I had found another air fryer that was much better that actually came with ALL the parts, imagine that, so I returned it and then I get an email from them/Amazon stating that they were deducting $44.98 from my refund because I sent it back with missing parts, that's a good laugh! I yeah and on top of that they wanted to charge me S/H to send back when I didn't even pay S/H when it was sent to me!Business response
04/13/2024
The item the customer ordered did not come with the parts they are claiming were missing and the item.
Then the customer returned the item with a misrepresented return reason and in customer damaged condition so we issued the customer a refund less a 50% restocking fee per Amazon policy.
The refund already processed is correct and should be considered final.
Initial Complaint
03/22/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a tv on March 12 2024. I received the tv on March 16. Upon opening it I noticed the top right corner was damaged. So I requested to return the item. The seller was all fine with it just telling me I had to wait for them to receive the tv back. I asked for a refund because I didnt want to wait. March 22 I get a notice that ****** was being refunded . I paid ******. Upon asking why I was notified by the seller that I was charged for damage .Business response
03/24/2024
The customer returned the item in Customer Damaged condition.
The refund was processed less a 50% restocking fee per Amazon policy.
The refund already processed is correct and should be considered final.
Initial Complaint
01/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The Shark Hyper Air was received as a gift and was listed under the Amazon full returns policy. It was purchased through Amazon and the return was made according to the guidelines and within the timeline. Good As New confirmed reciept of the returned product and returned ONLY the sales tax amount of $10.72 to the orginal purchaser. This a complete scam and should be considered theft!Business response
01/25/2024
The customer returned a completely different model and serial number than we shipped and sold them.
We cannot issue any refund until the correct item is returned.
The incorrect item is available for pickup at our location.
Customer response
01/30/2024
Complaint: 21192104
I am rejecting this response because:Company did not acknowledge that was the case when they confirmed the return. The item was returned (according to full return guarantee Amazon guidelines) because 2 of the same items were recieved as a gift...both purchased for the SAME AMOUNT. Purchase was made from the same one item on an Amazon wish list. Therefore, why would it matter if that is the case anyway???????
Requesting company ship back the item "that was returned as a completely different item". I live in ***** and it unreasonable to request it can be picked up. Company has made enough money from the orignal gifter to justify shipping back if they will not return money.
Once again, it is completely irresponsible and should be illegal to charge a re-stocking fee of the entire original purchase amount. This company will sell that product to someone else and double their profit. Poor business practices and unethical.
Sincerely,
*******************Business response
02/01/2024
The customer is not understanding how Amazon works.
The item the customer returned was not purchased from our store, albeit on Amazon
We cannot support the return of an item to us that was not sold by us
Initial Complaint
01/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered an item through Amazon from this seller. It was a refurbished vacuum that broke within 30 seconds of the first use. When I returned the item, the seller claimed that I send a completely different model and serial numbered item, which is entirely impossible. This is a clearly fraudulent, but of course I did not record any of this information to prove anything. It also seems like this is a trend, according to the previous complaints. Do not order from this seller.Business response
01/12/2024
The customer returned a completely different model and serial number than was sent out with their order.
The customer is not due any refund until the correct item is returned.
Customer response
01/16/2024
Complaint: 21124995
I am rejecting this response because: There is no possible way I returned a different item than what was sent. Either this business doesn't have record of what was actually sent and is making this statement in error, or is running a hustle. Based on the many, many comments and complaints of similar nature, I can only assume this business is a scam.Business response
01/17/2024
The customer returned a completely different model and serial number than was sent out with their order.
The customer is not due any refund until the correct item is returned.Customer response
01/22/2024
Complaint: 21124995
I am rejecting this response because: I returned the item. This business stole my money.
Sincerely,
*****************************Business response
02/01/2024
Customer returned the item in a box we did not send, with the factory refurbished serial number no longer on the item if it was even the item we sent, and the serial number is redacted so we can unable to verify anything.Because the factory refurbished serial information was missing and it was not returned in our box, we are not able to verify this item, and the customer is not due any refund. Removing serial information voids warranty.Initial Complaint
06/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Sent back a shark vacuum. Bought through Amazon. They claim that I 1: returned a different vacuum 2: returned it damaged 3: took off the serial number Stay away from them. They a re a criminal scam company. Do not buy from themBusiness response
06/07/2023
The customer sent an item back with the factor refurbished serial number removed.
We cannot issue any credit for an item returned with serial information removed.
Customer response
06/07/2023
Complaint: 20155705
I am rejecting this response because:
They first said that the item was damaged. Then they said I sent back a different item because the serial numbers did not match. Now they're saying I took off the serial number. They can't keep their lies straight.
Sincerely,
*****************************Business response
06/07/2023
The customer returned a different OEM serial number with the factory refurbished serial number removed. Our story has never changed. We cannot issue any refund until the correct item is returned.Customer response
06/08/2023
Complaint: 20155705
I am rejecting this response because:
Sincerely,
*****************************Initial Complaint
04/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 2/8/23, I bought the Shark S7001 Mop Scrub from this seller through Amazon. On 2/22/23, I returned this item without opening the box. The reason was my cousin already ordered one for me as a gift and it wasnt arrived when I made the return. The seller received the returned item, but only refund $13 tax and 1 cent for delivery. They said we returned the incorrect item. This was a LIE so they could steal my money. I contacted Amazon so many times, and each time they said they will contact seller. Looks like things are going in a circle, and Im the one who got robbed.Business response
04/20/2023
We sent the customer serial number ************** and the customer returned serial number **************. This is fraud.
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Customer Complaints Summary
24 total complaints in the last 3 years.
8 complaints closed in the last 12 months.