Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/25/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Details:Skylight Re-Installation Paid in full Date: 6-20-2023 Issue:Following the recent installation of a new skylight by allroofs, subsequent rainfall resulted in leakage through the skylight, leading to damage on the interior walls. I made repeated attempts to contact allroofs, eventually leading to the dispatch of a representative to address and repair the leak. However, despite my efforts to communicate the evidence through photographs and other documentation, there has been no acknowledgment or response regarding their responsibility for rectifying the resulting damage.Over the course of a month, I have persistently reached out to them, yet I have not received any communication in return. This lack of responsiveness has left me feeling neglected and disappointed with the quality of the skylight installation performed by allroofs. Their customer service appears to be inconsistent, readily engaging when payment is required but demonstrating a lack of accountability when mistakes occur.Expressing my frustration and dissatisfaction, I am considering elevating the matter to higher management. Unfortunately, my attempts to connect with them via phone have been unsuccessful. With the hope of finding a resolution, I am sharing my predicament on this platform.
Business Response
Date: 10/09/2023
Hello, we have took care of this for him. Thank you .Customer Answer
Date: 10/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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