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Business Profile

Used Car Dealers

Superior Car Credit - Freeport
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BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car note was due last Tuesday I told them I can't pay til yesterday I did they cut my car off still didn't start next day today Feb 5th I couldn't go work to they open to call them tell me why my car cut off and I paid y'all she says oh let me turn it on I pay ounce month

    Business Response

    Date: 02/18/2025

    We appreciate the opportunity to respond to Ms. ****** concerns regarding the temporary activation of her vehicle's starter interruption device.

    Per the terms and conditions outlined in the Retail Installment Contract and Security Agreement, the starter interruption device is set to activate when an account becomes one day past due. Ms. ****** account was past due at the time of activation, and the device was engaged in accordance with the agreement.

    Ms. ***** made a payment after business hours, and as per our standard procedures, the device was re-enabled on the next business day when the payment was processed. Our office hours and payment processing timelines have been clearly communicated, and as a valued customer of over two years, Ms. ***** is familiar with our repayment expectations and policies.
    We regret any inconvenience this may have caused and encourage Ms. ***** to reach out to our customer service team for any further clarification or assistance. We remain committed to providing fair and transparent service to all our customers.

  • Initial Complaint

    Date:12/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Car Superior Credit to see when they are going to get my 2014 Jeep Patriot because I have dont have the right size tires on it. They was supposed to come get it Friday December 9th but they never showed up. And they told me that they will come and put the right size tires on my Jeep

    Business Response

    Date: 12/13/2022

    ************** has left out several details, alluding to this being an issue caused by Superior Car Credit when in fact, it was ****************** Failure to provide accurate/proper maintenance/repairs. 

    On or about November 1st Superior Car Credit was notified by ************** that her vehicle was inoperable. The vehicle was brought into our dealership and forwarded to Elite Auto & Tire for diagnostics. It was found that ************** had hit a concrete brick with her vehicle and bent one of the front wheels.  ************** further admitted someone had assisted her with replacing all four wheels and tires. The wheel and tire setup that were put on the vehicle were 14, and not the recommended 15 minimum setup per the manufacturers recommended specifications. Therefore, the wheels were binding against the brake components rendering the vehicle inoperable.

    ************** was notified of the issue, and she was desperately seeking assistance to get her vehicle operational. In good faith,Superior Car Credit worked with Elite Auto & Tire to put a used wheel and two front tires on her vehicle. ************** was notified on November 14th that her vehicle was ready for pickup, although, she would need to immediately take it for a front wheel alignment. She was directed to take it to ******** Brothers in Freeport, IL. 

    On December 6th, 2022, ************** came into the dealership with a family member to show me pictures of her front tires. I asked if she had the front wheel alignment completed on her vehicle, and she indicated that we were going to take care of that for her.  I reminded her that it was her responsibility to complete the alignment.She was directed, by me, to get the wheel alignment completed and replace her front tires.  Again, this is not something that would be corrected under her Service Agreement and the repairs are her financial responsibility.  I received a call from ************** on 12/12/2022 asking when we would pick up her vehicle to repair it.  She stated that our Service Manager, *********************, had agreed to repair the vehicle at no cost to her.  After speaking with *********************,he indicated that she could have the vehicle brought to our dealership for another diagnosis and estimate for repairs.

    Due to the excessive mileage that ************** has driven this vehicle without a front-end alignment, we are very concerned that she has now caused more damage to her front suspension.  We are willing to diagnose the vehicle at no cost to her and provide an estimate of repairs.  Superior Car Credit is under no obligation to absorb the cost of the repairs due to the customers negligence.

    ************** needs to take responsibility for her vehicle. She needs to set a service appointment then arrange and pay for her own tow if she wants our service department to evaluate the vehicle. 

    With what I have stated we respectfully deny her desired settlement of an exchange.

     

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