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Business Profile

Ranches

Riverview Ranch And Resort

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    10/16/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I originally gave this place a 4 star review because we had a good experience but something about ***** made me very uncomfortable. I did not want to put this in my review since it was my feeling and there was nothing specific I could pinpoint to explain it.Within an hour of posting my review I got a nasty text from ***** asking why I only gave 4 stars instead of 5 and insisting I update my review to 5 stars. I stood by my rating and explained the real reason behind the 4 and not 5 stars and the conversation turned very nasty, it kind of soured the whole experience. When I refused to change my rating he threatened me with a defamation lawsuit and accused me of stealing money and destroying property in the ************ addition, the only thing included when you book the place is the apartment. Everything, and I mean everything, else is at an additional, very high price. We were unaware of this and ***** showed us around and let us interact with the animals at no additional cost and without even mentioning these were things he normally charged for.I posted my reviews on ******, tripadvisor, and yelp. ***** went to each website and maligned me on all of them, copying and pasting absolute lies about me and my family.

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BBB Rating & Accreditation

D+

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Contact Information

2689 S River Rd

Galena, IL 61036

Visit Website
(815) 776-9945

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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