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Business Profile

Heating and Air Conditioning

Patriot Heating and Cooling Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased air conditioning system from this company ; paid ******** for a new system. It was installed in 11/20. First season of 2022 system not working. Called on several occasion and owner is ignoring my calls. Finally an office personnel answers and has crew come to house: still didnt fix the problem/ no air conditioning unit working. Is finally spoke with the owner by a fluke; I called and he answered back in February of 2023: told me that someone would be out on April 12, 2023 to address the issues. Well no one came and now I am out ******** and no air conditioning system. Please advise

    Business Response

    Date: 03/27/2024

    We installed a new air handler with a new condensing unit in November of 2021.  We returned to the home in the spring of 2022 to calibrate the ac unit and when we left it was working perfectly as designed.   The homeowner called in the summer and  advised that there was water pouring into the living room from the attic.  Upon arrival ************** no water leaking anywhere and a completely dry area around our equipment and no water on any walls.  When asked about this inconsistency the client had no comment.  We were called once again to the home in spring of 2023 for a no cooling service call.  Upon arrival technician observed that the power to the ac unit was turned off.   Once turned on, the ac worked perfectly as designed.   This client has not completed required cleanings in 2022, 2023 or 2024 which keep the warranty active.  Our visits have all been for no charge.   

     

    Customer Answer

    Date: 04/02/2024

     
    Complaint: 19931679

    I am rejecting this response because: I will be sending documents that validate our complaint(s) against this company. I have reached out to my bank for those statements. I am filing a complaint with ***** as well against the company and with Genevas Chamber of Commerce. I will be in touch soon.

    Sincerely,

    *********************************

    Business Response

    Date: 04/03/2024

     

    We have responded to this consumer and we have no further comment at this time.   

Patriot Heating and Cooling Services, Inc. is NOT a BBB Accredited Business.

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