Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a year contract, and it is the end of the year, but it will automatically renew unless I reach a representative over the phone - but it is not possible to reach such a representative. I am afraid that I will have to cancel the credit card to get rid of this contract.

  

  Business Response

  Date: 04/15/2025

  Dear ****,

  Thank you for taking the time to share your concerns. We understand how important it is to feel confident in your service agreement and communication with your provider.
  After reviewing your account history, I can confirm that your service has now been canceled, and there is no remaining balance due. We regret any difficulty you may have experienced when attempting to reach us, and we appreciate your patience throughout the process.
  To clarify, our agreements do not include automatic renewal terms. However, unless we receive a formal cancellation request, services continue as outlined to ensure consistent pest protection year-round.
  Should you have additional questions or need further assistance, were always happy to help.
  We wish you the very best moving forward.

  

  Business Response

  Date: 04/15/2025

  Dear ****,

  Thank you for taking the time to share your concerns. We understand how important it is to feel confident in your service agreement and communication with your provider.
  After reviewing your account history, I can confirm that your service has now been canceled, and there is no remaining balance due. We regret any difficulty you may have experienced when attempting to reach us, and we appreciate your patience throughout the process.
  To clarify, our agreements do not include automatic renewal terms. However, unless we receive a formal cancellation request, services continue as outlined to ensure consistent pest protection year-round.
  Should you have additional questions or need further assistance, were always happy to help.
  We wish you the very best moving forward.

  Customer Answer

  Date: 04/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:04/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SCAMMERS - BUYER BEWARE! This company is a scam. They don't actually do anything and still charge a quarterly fee and a cancellation fee when they didn't do anything and you don't want them to charge you anymore. They never completed any service, but kept charging me.

  

  Business Response

  Date: 04/07/2025

  Dear *****,

  Thank you for bringing your concerns to our attention. We understand how frustrating billing concerns can be, and we appreciate the opportunity to address your experience.
  Our records indicate that all charges billed to your account were for valid services as outlined in the agreement. At the time of sign-up, our team reviewed the service details and agreement with you in person, followed by a signed agreement that was sent to your email for review. As part of our verification process, a "Welcome to the Family" text was sent, confirming the terms and requiring your confirmation before any services were scheduled. This multi-step process ensures clarity and consent before service begins.
  That said, we never want to cause additional frustration. As a one-time gesture of goodwill, we will waive the $200 annual commitment discount payback typically applied when an agreement is canceled prematurely. No further charges will be assessed, and your account is now fully closed.
  We appreciate your time and wish you the best moving forward.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2024 we had someone door knocking in our neighborhood. The guy walked the walk and talked the talk. He presented us a pest control solution with the company EcoShield out of ******, **. He said his team was already in the area regularly for other homes near and was willing to offer a "great deal" to us because they come from out of town, and it makes their trip worthwhile if they have more residents to spray when they come. He clearly stated that we could try the services at NO risk and see how it worked out and that we could cancel services at any time. It was presented to us as a discounted once/year flat rate service. We carried on the services until now (March of 2025) although we were not happy to have found out that it was NOT in fact a yearly flat rate service but instead the price was automatically charged to our credit card every time they routinely stopped. We also discovered that getting in contact with this company's "customer service" was nearly impossible. We decided that it was getting too costly and was time to switch our pest control services back to someone local and easier to contact. My husband called to try to cancel services, and after sitting on hold for an hour they wouldn't let him cancel the services. I called, sat on hold for an hour and then had someone giving me the run around trying to convince me that we did not want to cancel services. After making myself VERY clear, I told them that I would NOT accept anything other than immediate cancellation of their services. He then informed me that I wouldn't want to do that because they will charge a $200 cancellation fee. I told him that the gentleman who sold us had stated that we could cancel at any time. **************** *** then ***lied smirking, "Well you can, but we'll charge you $200". This company is a joke! Scam! I shouldn't have to pay $200 because they trained someone to sell false advertisements with a smile! Warning to all-don't answer your door if it's EcoShield!

  

  Business Response

  Date: 03/19/2025

  Dear ********,

  Thank you for sharing your experience. We understand your concerns and appreciate the opportunity to address them.
  
  The service you enrolled in includes routine treatments as part of an ongoing pest control plan. At the time of signup, our sales team reviews the agreement details, including service frequency, pricing structure, and terms of cancellation. Additionally, the initial service was provided at a discounted rate, with the understanding that services would continue throughout the agreed-upon term. The annual commitment discount payback applies when services are canceled before the completion of the agreement.
  
  We regret any miscommunication regarding the terms of service and are happy to review your account further. If youd like to discuss your cancellation or any other concerns, please reach out, and wed be happy to assist.
  
  

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield salesman did not properly explain the services. I was told that I was obligated for one season. I'm now being charged $600 more for the upcoming summer season. Any attemps to cancel/resolve my issue has been ignored. The product did not even work. And ecoshield employees that came last year did not do any inside inspections or applications like they promised to. I'm not asking for money back. I just want all future services canceled. They now sent my account to a collection agency for a service I haven't received.

  

  Business Response

  Date: 01/22/2025

  Hi *****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This vendor is trying to collect for a service they did not provide. They are a bug spraying company and they are trying to collect for a service on November 20, 2024. The issue is, they did not provide the service on that date (or any date in that proximity). I explicitly told them not to as i was trying to cancel my service. They did not come that date or any other date.They have sent me a fraudulent invoice along with 7+ email, and 5+ texts as well as several calls. Each time I asked them when they provided this service, eventually calming they provided it on Nov 20. However, they did not provide the service, and I had told them not to. My wife works from home every day, and no one came to the house that day (or any other day). The company also has a policy of texting before they show up. They cannot provide proof of that text, because that text never occurred.I am happy answer any additional questions.

  

  Business Response

  Date: 01/16/2025

  BBB of N. Illinois and Chicago,
  
  Thank you for bringing this issue to our attention. I have researched the account, and it appears that the $200 balance on the account is not related to a performed service. The customer agreed to pay back the initial discount that was provided on their initial service if they did not complete the 12-month agreement. The agreement included 5 services to be completed started with the initial service on 8/3/24. We would come out 30 days later for the 2nd service and every 90 days after that. The customer canceled prior to the service that was scheduled on 11/20/24. No service was completed for that day. I apologize for any confusion that may have been caused; however this balance is owed per the signed agreement. 

  Customer Answer

  Date: 01/17/2025

   
  Complaint: 22784695
  
  I am rejecting this response because:

  This business has admitted to fraudulently invoicing me for services provided on Nov 20, which they have since admitted they did not. They are now claiming i agreed to pay back a discount if i cancelled, which i did not and such claim is no where in the contract. The first attempt at collecting a fraudulent payment failed, so the company has made up another reason. I believe this company should have legal action taken against it for these attempts at fraud.

   

  I will not be making any payments to EcoShield and would like the BBB to get in writing that they acknowledge i owe them nothing and they will no longer contact me. 

  
  
  Sincerely,
  
  ******* Servial

  

  Business Response

  Date: 01/18/2025

  BBB of Chicago and N. ********,
  
  Thank you for allowing us the opportunity to address this matter. We regret any misunderstanding or confusion the customer may have experienced regarding their account.
  
  Our records indicate that the customer agreed to the terms of the agreement, including the repayment of the initial discount if the agreement was terminated early. They also confirmed their consent to receiving quarterly services, scheduled every 90 days following the completion of their second service. These service months were outlined in the agreement provided at the time of sign-up. As requested by the customer, no winter services were performed, and their **************** was moved to November 20th, which they subsequently canceled.
  
  While all charges to the customers account have been applied in accordance with the agreed-upon terms, we have, as a gesture of goodwill, credited $100 of the initial discount repayment. At this time, a $100 balance remains on the account.
  
  Thank you for bringing this situation to our attention, and we remain available for any further discussion or clarification.
  
  
  

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 24th 2024, a salesman from Ecoshield knocked on my door. He talked me into signing a subscription for their services with a lot information withheld or untrue. He explained the cost of the service would be $200 total, NOT that it would be $200 four times a year. The information about a $200 cancelation charge was also withheld. He said that everyone in the neighborhood was signed up for this. After talking with my neighbors, that was also a lie. The contract was shown to me on a small phone screen where he quickly scrolled to the bottom for my signature. I feel that I was scammed into either having to continue this service for about $800 a year or cancel it for $200 without being aware of any of this. Now, they have told me that they are sending my information and cancelation bill to a 3rd party collections agency. This could have long term negative affects on someone. I would like to ****** this subscription free of charge and not be contacted by them again.

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upsets me that I am here writing this but do not trust Eco Shield and their shady practices. When I originally signed up I was told this service was $189 per year. To find out this was quarterly was a shock and I was lied to by the door to door salesmen. They have you sign on a small device with no contract details present. The salesmen claimed if I was not satisfied with service I could cancel for a full refund. I recently called to cancel and get a refund as I have had the same amount of pests as I did before I started paying for this. They claimed that I would be charged a $200 cancellation fee and not be entitled to any refunds. They even tried to offer $20 discounts as if I wanted them to continue service. It is absurd they want to charge $150-$200 to just stop coming to your home. I was respectful when trying to cancel and have these charges reversed and of the 5 different people who contacted me, all were rude and talked down to me. Each person claimed that I could speak with a supervisor who could accommodate my request but then would transfer me to a blank line and then claim all leadership was busy. If I am not refunded and waived of cancellation fee I will also be reporting this company to the **********************************.

  

  Business Response

  Date: 10/04/2024

  Hi ****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during sign-up. For situations like these where information can be quickly run through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  I want to sincerely apologize if there were any rude remarks made to you by our customer care team. That is truly unacceptable. I will take matters into my own hands and do a one time courtesy waive for the fees on your account in an act in good faith. As of now the balance is zero and your account is closed. If there is anything else I can do for you, please let me know. 
  
  Best, 

  Customer Answer

  Date: 10/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Page

• Initial Complaint

  Date:09/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cancelled our service with this company. They did not show up to do the service. They agreed to cancel our contract early. They are still trying to collect 200$ for service that was not completed.

  

  Business Response

  Date: 10/11/2024

  Hi *******, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to apologize again. However due to the contract being signed and the text message being acknowledged, we are unable to refund your cancellation fee. I hope you are able to find the treatment that is most helpful for your home. 
  
  Best, 

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We entered a contract with them for general maintenance around our home to keep it pest free. Eco Shield recommended that we remove all of our old insulation in the basement and replace it with new insulation as it appeared to have signs of pests (mice) from the previous owners that had occupied the home. We agreed and spent over $1,800 on the service. The technician that came out was by himself. He came in with all his supplies and left with all of his supplies including any garbage that needed to be removed that of which included the old insulation. My father in law was onsite to monitor and update my wife and I as to the progress. My father in law also offered to lend a hand and help with taking out the garbage after he had completed the job. The technician was adamant that he and only he handle the garbage. My father in law thought it was strange that he did not want any help but never the less did not argue and or insist on helping further.A few days later I noticed a pair of shoes missing from my storage space where I keep them. I do LOVE shoes and have some VERY nice pairs! When I could not find the specific pair I was looking for I just thought maybe they were somewhere else in the house. I decided to wear another pair, but couldnt find that pair either, weird. I continued to inspect my shoe collection in the storage portion of our basement where the technician spent the majority of his time only to find out I was MISSING 4 pairs of shoes totally over $700 in retail...that does not account for buying them from a third party retailer! Nobody outside of my immediate family had been in our basement. Eco Shield refused to pay for the stolen shoes. They refused to refund us any money from the services they performed. We have since ceased working with them and terminated our contract. BOTTOM LINE IS...THEY ARE NOT TO BE TRUSTED. DO NOT WORK WITH THEM! I should note, this matter is STILL under police investigation as I did file a police report against Eco Shield!

  

  Business Response

  Date: 09/16/2024

  Good day,

  Ecoshield has been cooperative with the customer. We explained that it best to file a police report and Ecoshield would be glad to cooperate with any police interaction concerning this claim. Both myself General manager and my region manager have spoken to the customer multiple times concerning this issue. As of today, we are still open to any questions or inquiries from the police in this matter. All other matters with this issue have been addressed internally. 

  Regards,

  **** ****, General Manager

  Customer Answer

  Date: 09/16/2024

   
  Complaint: 22290987
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 09/16/2024

  As consumers we should be able to trust a company and their employees to come to our home, perform the service and stand by not only their work but those they employ to perform said work.  Instead what we are dealing with is a company that will not refund us for services performed and stolen goods. As stated in the notes below along with the police report that was filed, upon my initial investigation it appeared 3 pairs of shoes were stolen, since the initial investigation another pair (4th) have not been found either.  In addition to my shoes being stolen, my wife is now dealing with stress and anxiety associated with this issue.  She has grown increasingly worried and anxious about companies coming into our home. She has also now begun to question what else could have been taken during this technicians time in our home.  He was left unsupervised at times in our storage side of the basement where a number of different items are located.  Obviously there are some seasonal items, valuable and a plethora of other items/objects stored here.  These items are not all inventoried and any numbers of good may have been taken as well if this individual was brazen enough to take 4 pairs of my shoes!  After several attempts to speak with Eco Shield which includes a variety of managers (General & Regional) we have not made any progress or come to any solution other than to discontinue services.  This is the obvious solution offered because how could we possibly be expected to allow any other employees from this company into our home without fear of theft. I dont know what to say or do to help our situation which now includes my wifes mental anguish and mental health. Since Eco Shield has done nothing other than terminate our contract I decided to take my complaints to the internet via business reviews as well as enlisting the help of that of the Better Business Bureau. Please see below for a more detailed explanation as to the issues we are dealing with concerning this business. Upon more research performed it is clear that ********** is a company that has received a large number of complaints and poor reviewsI am not shocked in the least by any of this.

  The technician that came out was by himself. He came in with all his supplies and left with all of his supplies including any garbage that needed to be removed that of which included the old insulation. My father in law was onsite to monitor and update my wife and I as to the progress. My father in law also offered to lend a hand and help with taking out the garbage after he had completed the job. The technician was adamant that he and only he handle the garbage. My father in law thought it was strange that he did not want any help but never the less did not argue and or insist on helping further.
  A few days later I noticed a pair of shoes missing from my storage space where I keep them. I do LOVE shoes and have some VERY nice pairs!When I could not find the specific pair I was looking for I just thought maybe they were somewhere else in the house. I decided to wear another pair, but couldnt find that pair either, weird. I continued to inspect my shoe collection in the storage portion of our basement where the technician spent the majority of his time only to find out I was MISSING 4 pairs of shoes totally over $700 in retail...that does not account for buying them from a third party retailer!
  Nobody outside of my immediate family had been in our basement. Eco Shield refused to pay for the stolen shoes. They refused to refund us any money from the services they performed. We have since ceased working with them and terminated our contract. BOTTOM LINE IS...THEY ARE NOT TO BE TRUSTED. DO NOT WORK WITH THEM! I should note, this matter is STILL under police investigation as I did file a police report against Eco Shield!

  

  Business Response

  Date: 10/02/2024

  Hi *****, 
  
  Thank you for reaching out with this information. I spoke with general manager, **** whom you also spoke to. It seems as if he has done what he can do on our side of things and offered to be apart of the investigation of any police report you went forward with. At this time, if there is anything else we can do for you, please reach back out to **** to continue with the investigation. 
  
  Thank you, 

• Initial Complaint

  Date:09/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **Avoid this Company Misleading Practices**EcoShield knocked on our door on 5/22 offering pest control services for $189 per application, which is fair based on experience with other pest control service companies. However, they never mentioned a $200 "subscription cancellation" fee, which they are aggressively attempting to collect. This fee was never discussed when we signed up. We now plan to file a consumer complaint with AAA, as we feel completely misled. Beware of their deceptive practicesit feels like a scam! Do not trust this service; they trap you with hidden fees.

  

  Business Response

  Date: 09/12/2024

  Hi ***** and ********, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best,