Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield stated 199$ for a year of service. Completed the first spray for pests and came back a month later unannounced when no one was home and then charged another 199$ that was not approved. They keep disconnect my phone calls every time I call.

  

  Business Response

  Date: 09/05/2025

  Good Day Mrs. ****************** have reviewed your account with us. I see you did sign up for an on-going quarterly service. This service is the initial service, egg cycle service 30 days later and then 3 additional quarterly services for the first year. I am attaching the service agreement you signed with the explanation of services and visits which are chargeable. As part of our initial service we also complete a "Welcome to the Family" text explaining the 3 main topics that customers may have at the beginning of their services. In the attached word document you will see the text and your response of "1" answering you understand and confirm the yearly agreement. 

  I would very much like to keep you on as a customer to keep your home protected from pests, but I also understand that people change their minds or decisions. If you wish to cancel you may, but there is an early termination fee with that choice. Please let me know if you wish to continue, I can reverse the account and make active again.

  Otherwise, the charges do remain and are due.

  Regards,

  **** ****

  Customer Answer

  Date: 09/05/2025

   
  Complaint: 23842534
  
  I am rejecting this response because:
  

  The information that was provided by the sales man ans  service agreement based on false promises. We were told by the sales man it was 199$ for the year. 

  Then to open the email that was sent in front of the sales man, accept the code that was texted and sign the agreement all infront of the sales man telling us it was 199$. We were only shown a signature field on a tablet, without proper time to review the full terms or fine print. 

  I do see there is a class action lawsuit against this company regarding these same issues. 

  I want this service canceled with no fees and money refunded. 

  Sincerely,
  
  ******** *********

  

  Business Response

  Date: 09/16/2025

  Dear Mrs. ******************* you for taking the time to share your concerns. We understand your frustration and appreciate the opportunity to clarify the terms of your service agreement with EcoShield Pest Solutions.
  Our records show that the agreement was signed electronically following a three-step process: in-person review, digital signature, and text-message confirmation. The agreement outlines a 24-month subscription that includes recurring quarterly services billed at $199 per visit. It also specifies that cancellation after the initial service and beyond the three-day ***** period incurs a $250 early termination fee. These terms are standard across all agreements and are designed to support the affordability and effectiveness of our year-round pest protection program.
  While we regret that your expectations differed from the documented terms, we remain committed to resolving this respectfully. If you choose to cancel, the early termination fee will apply, and no refund will be issued for services already rendered. Please let us know how you wish to proceed.

  Customer Answer

  Date: 09/17/2025

   
  Complaint: 23842534
  
  I am rejecting this response because:

  I wish to cancel and terminate all contracts I do not want them at my residence of ********************************************************************************* 

  This is personal property at a gated community. Please cease all activity a this residence. 

  Sincerely,
  
  ******** *********

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a door to door salesman come to my house and talk about services for neighbors and offered a discounted price. I was out of ant bait at the time figured I would give them a try. They have been to my house several times now this summer and no difference in the amount of pests around the house. I recently received the bug bait to deal with it myself I called to cancel and they want to charge me to terminate or charge me to use their non working service.

  

  Business Response

  Date: 09/08/2025

  Hi ****,

  Thank you for sharing your concerns. We understand your frustration and appreciate the opportunity to clarify. Our records show that your account was officially closed on September 5, 2025, and no further services have been scheduled or performed since that date.
  While the early termination fee was valid under the terms of your signed agreement, weve gone ahead and waived it as an act of goodwill to avoid any further inconvenience. You will not be charged for this amount, and it will not be sent to collections. Were grateful for the chance to have served your home and wish you the best moving forward.

• Initial Complaint

  Date:08/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ecosheild told me the first spray on 7-12-2025 was $150, and the next spray in 30 days with no charge. But they lied, they charged me $169.00 on 8-16-2025 for second spray. I had called them and asked about the $169 charge, that i was told there would be no charge,so i told them i want to cancel there service, they told me there would be a $250 charge to cancel, which they never told me that.

  

  Business Response

  Date: 08/27/2025

  Dear *****,

  Thank you for taking the time to share your concerns with us. We truly value the opportunity to review your account and clarify your options moving forward.
  
  Your service plan does remain active at this time, so wed like to confirm whether youd like us to continue providing coverage or if you prefer to move forward with cancellation. Our team is happy to walk you through all available options and ensure you feel comfortable with the next steps.
  
  We appreciate you giving us the chance to address this matter, and we look forward to providing the level of care and service you deserve.

  Regards,

• Initial Complaint

  Date:07/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/23/25 - Ecoshield Pest Control. Salesman told me i could cancel at any time no charge. After 1st visit, still seeing pest issue (ants) in an area supposedly treated. Called in to cancel service, and they informed me i was stuck for 12 months of service or would be subject to a $200+ cancellation fee, which is about half of the remaining contract charge. I opted to take remaining services at a reduced rate as they wouldn't let me cancel without fee which would have been money for no services. Very deceptive practices, as the salesman was asked several times about cancellation, and dubious pest control practices. Definitely stay away from this company.

  

  Business Response

  Date: 07/28/2025

  Hi *****,
  Thank you for reaching out and sharing your concerns. We sincerely apologize for any inconvenience youve experienced, and we truly appreciate the opportunity to assist and clarify.
  We understand how frustrating it can feel to believe you were misled, and we want to assure you that transparency and clear communication are core values in how we serve our customers. To ensure this, we follow a three-step verification process during sign-up:
  Verbal Explanation Our sales representative provides a detailed overview of the service and associated charges.
  Service Agreement A copy of the signed agreement is sent the same day, which includes a 3-day right to cancel if any part of the agreement was unclear or not properly explained.
  Welcome Text This message highlights three key points:
  
  
  The type of service agreement
  The **************** scheduled 3045 days after the initial treatment
  The cancellation process, including the early termination fee if the service is canceled after the 3-day window or before the end of the agreement.
  Ive reviewed your account and confirmed that you responded to the welcome text, which indicates your agreement to the terms and conditions. Additionally, I see that you spoke with one of our specialists on July 23, 2025, and they applied a price reduction of $119 per service moving forward.
  Regarding your concern about the service itself, Id like to clarify that the initial treatment was performed on June 17, 2025. Its not uncommon to see an increase in pest activity shortly after this service, as it targets hidden areas and flushes pests out. This is precisely why we schedule the **************** 3045 days laterto target newly hatched pests and initiate your 100% service guarantee. You should begin to see a significant decrease in pest activity following this treatment.
  Your **************** is scheduled for today, July 28, 2025.
  As for the ants, you're absolutely rightthey can be persistent due to their underground nesting habits. However, please remember that your service includes our 100% service guarantee, which means youre entitled to free touch-*** and follow-up visits between regular services after the egg cycle service.
  If you have any further questions or would like to schedule a follow-up, please dont hesitate to reach out. We're here to help.
  Warm regards,
  
  

• Initial Complaint

  Date:07/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06-16-25, ***** *******, a representative with EcoShield approached my wife about our pest control service. She informed him to come back later to speak with me. ******* went through his sales pitch and outlined a one year package with 4 quarterly visits at $219 per treatment ($876 or $73 per month). He showed an iPad contract that had an extra month added (July) after the initial first visit and stated that was not an added charge but a follow up to the initial visit paid in June to ensure the treatments take. He stated the only fee that would be collected if I would cancel any future visits ($250). The company came back out in July and was on property for 15 minutes and left. I checked my account and immediately notice an additional $219. I call and spoke with their customer service folks and after going back and forth they attempted to reduce my future visits but were going to collect on the July visit. I didnt feel that was appropriate and explained how ******* sold me a 4 visit package and thats what I had expected. I would have never signed up for a 5 visit package at $219 a visit. I asked for the $219 to be reimbursed and they declined. This was a clear example of bait and switch with the representative, ***** ******* (he gave us a online business card which we later found out to be fraudulent) falsely explaining one thing and then quickly ******* you through the iPad with additional false statements.

  

  Business Response

  Date: 07/22/2025

  Dear *****,

  Thank you for your feedback. We understand your concerns and appreciate the opportunity to clarify the service terms.
  
  On June 16, 2025, you enrolled in a 12-month subscription plan that includes an *************** followed by a billable ***************** within 3045 days. It is designed to break the pest life cycle before transitioning into quarterly treatments. This structure is outlined in both your signed agreement and the welcome text message sent the same day, which you acknowledged by replying 1 to confirm your understanding and authorize the plan. While we understand you were expecting only four visits, the structure and billing of services were disclosed in both the agreement and initial communications. Because the agreement was canceled after the three-day cancellation window and after services were rendered, the $250 early termination fee remains due in accordance with the signed contract.

  If you have any documentation that contradicts what was presented, were happy to review it. Weve documented your concerns and invite you to contact us at ******************************** if youd like to discuss further.

  Regards,

• Initial Complaint

  Date:07/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My initial contact with EcoShield was 7/22/23. Someone came to my door soliciting business, claiming my neighbors used their services and he would give me a "deal" b/c I had just moved in. Apparently I signed a 2 yr contract with them, which I discovered when I tried to cancel services a year later. They told me I couldn't cancel without penalty charges, so I asked specifically when my contract was up. They offered me a lower price/month through rest of contract. I made a note in my calendar as to when my contract was up so I could call to finalize. In Feb '25, I called to see what date my contract was up. She told me May was the next service and the last one. I told her I would not be continuing service after May and she replied that I would have to call again. I asked why she just couldn't do it now... eventually she agreed to write it in my account. Here it is 7/18/25 and I had a weird feeling about this. I called again to make sure everything was done. Nope, no such note and now I had to speak with "customer care" so she transferred me. That phone rang for 15 minutes so I hung up. While waiting I got an email stating I had to speak with a "customer care specialist" @ my request to stop services, gave me # to call. Went through the same ****, asked to stop svcs and she transferred me; again I waited 20 min listening to ringing. While waiting I sent an email with the same request +complaint about these calls.The next day I got a text saying they've been trying to contact me to proceed with my request, which is a blatant lie. I called again, waited 30 min listening to their Ad. You would think if you're sending a text to ask someone to call, someone would answer the phone. I replied to the text and got "we will review your message and reply w/a resolution". Now 7/20/25, I got another email from "*****" who I'm sure doesn't exist, saying they "called a couple times to ensure my request was taken care of" and to get feedback. ********. No one has called nor answered.

  

  Business Response

  Date: 07/22/2025

  Dear *******,

  We appreciate the opportunity to address your concerns and sincerely apologize for the frustration and inconvenience you experienced.

  After reviewing your account, we can confirm that your service has been canceled, and no further billing will occur. We regret the repeated difficulties you encountered while trying to reach our ************* team and understand how that could have felt both unprofessional and dismissive. Your feedback has been documented and will be reviewed internally to help improve the experience for future customers.
  
  If you have any additional questions or would like written confirmation of your cancellation, feel free to email us at ***********************************************.
  

  Regards,
  

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesman stopped by earlier today. My wife said I will talk to my husband and we will call you if we require your services. Later today at 3:30 PM another salesman stopped by. I said we do not require your services. At 7:20 I was upstairs folding laundry and some some one wiping my windows with what appeared to be a window wiper. I was confused. He then goes into my back yard and is cleaning my basement door. I said **** what are you doing on my property? He said they told me you signed up for the services. I said no we did not. He left. I feel bad for the service people because I think if I had not been home and told them to stop immediately sales would have said I gave them the go ahead.This company is like your high school ex who just wont take the hint.

  

  Business Response

  Date: 07/10/2025

  Dear *******,

  Thank you for taking the time to share your experience. This is not the standard we hold ourselves to.

  As of now, your address has been added to our internal Do Not Contact list to prevent any future contact. Weve also escalated this matter to the appropriate management team to ensure its reviewed and addressed with the individuals involved. If theres anything further youd like us to look into, youre welcome to reach out at ***********************************************.

  Thank you,

   

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, so long as there is no further contact from Ecoshield, or any charges, I consider this matter closed.
  
  Sincerely,
  
  ******* ***********

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  /!/ BUYER BEWARE /!/, EcoShield Pest Solutions promised to spray specifically for boxelder bugs and get rid of wood bees, then walk me around the inside of my house spraying and looking for problem areas to fix. They promised to call in advance of coming so I could be here for the service. They showed up randomly when i wasn't here, left a note saying they sprayed for everything but the very specific things I asked them to target, did not de-web as promised. Made no effort to set up a follow up appointment for the inside of my house and still charged me full price for the service. When I called asking to cancel my service and request a refund they yelled at me and hung up on me. This business promises great service, but the reality is they are just like all the other businesses out there this day in age. Expecting to do the least possible for the most amount of money.Even if I was happy with the outside service I am still out ****** for work not completed on the inside.

  

  Business Response

  Date: 06/26/2025

  Hi ********,

  Thank you for bringing your concerns to our attention. I reviewed your account and saw that your initial service took place on 6/24. Since no one was home at the time, our technician completed the exterior portion but wasnt able to perform the interior service or address certain specific pests without access.

  We did try to reach out and offer a follow-up appointment and remind you of our 100% satisfaction guarantee, but it sounds like we may not have communicated that clearly or at the right time. We want to make this right and are still happy to schedule an interior visit at no extra charge.

  You also mentioned a concerning phone interaction. We take those situations very seriously. If you can confirm the phone number you called from, Ill locate the call recording and have it reviewed immediately.

  Please let me know how youd like to proceed, or feel free to reach out to us directly at ********************************* We appreciate the chance to address this with you.

  Thank you,

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started working with this company in August of 2024. They came out and sprayed and ants were gone. This only lasted for about 2 weeks before they came back even worse than before. I was told that this was normal in the process of getting them gone for good. I dealt with that for 2 weeks until someone came back out for the 2nd treatment. Again this lasted for about 2 weeks but luckily it started getting cold shortly after than and ants were no longer a problem for the season. They sprayed once in December but I have no clue why because there are no ants in the winter. The end of February the ants were all over my back patio again. March 17th someone came out to spray. I happened to be available so I invited them to spray inside. they said it was not necessary unless ants were in the house. At this point there were not yet so I did not argue. The first week of April I have ants all over my kitchen and master bathroom again. Once again their treatment seems to last 2 weeks at best. I called in to complain about this and they said they would send someone out. I assumed someone would be scheduling with me because they would need to come in the house. I was mistaken. I called back a couple days later because I woke up to a kitchen sink full of ants and they told me that a visit had already been scheduled for the morning of April 18th. I told them they should have checked with me because that time does not work for me. I told them any day that week they could come between 1-3pm or after 6pm. They told me I would have to wait until the 28th to get someone at that time. This was crazy to me so I fired them. I'm already $720 in with this company and the product simply does not work and now they are charging me a $200 cancelation fee for canceling something that never worked. I believe that is called being sold snake oil.

  

  Business Response

  Date: 04/18/2025

  Good day,

  I have reviewed your account and the services. I see that we have completed outside perimeter services in December and March, since you had no inside activity to be addressed.

  It appears when you called to setup your free follow up service because ant activity has begun inside, we had it set for today 4/18/25 between 930-1130.

  When you called a few days ago you were dealing with our call center and not our local agent. This obviously cause discomfort and not understanding that you needed a special specific time. We typically don't lock in specific times, but in your instance, we should have had a special situation schedule based on your availability between 1-3pm. I can still setup to have a manager come out and take care of your ant problem if you need me to.

  I called and left a voicemail to call the office and I would be glad to get one of my managers out to your home today if you are available.

  As far as your request for refund, we have completed the services during your tenure with us and no additional services were requested, so those are properly charged services and no refund will be given.

  Please call us at *************** to get to the local office and we will gladly get someone out to you around the special time requirements for you this time.

  Regards,

  **** ****

  General Manager

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23209200
  
  I am rejecting this response because:

  Yes, you scheduled a visit for 4/18/25 between 9:30am11:30am without consulting me as if my time and availability were irrelevant. People have jobs, obligations, and lives that dont revolve around your technicians convenience. The fact that you didnt even attempt to coordinate with me is not only inconsiderate, its unprofessional.
  And even now, instead of addressing the issue properly, your apology is just another attempt to push someone out immediately again, without regard for my schedule. Do you genuinely not understand how scheduling works, or do you just not care?
  I requested the refund because, frankly, I consider this a scam. I paid $720 to deal with an ant problem that is still very much a problem, and then was charged another $200 just to cancel a service that wasn't even delivering results. So yes, I feel ripped off and I dont see anything in your response that suggests you take that seriously.
  
  Sincerely,
  
  ***** Talala

  

  Business Response

  Date: 04/28/2025

  Hello,

  As stated no refund will be provided as Ecoshield has followed the schedule within your service. Again, as it is the beginning of the season, ants and other insects emerge from the winter and will come out no matter what is applied. We would be happy to come out and I can send a manager to service and inspect the home to see what is actively happening and setup a treatment plan in accordance to the inspection. We would have to re-activate your account and then service.

  If you wish us to re-activate your account and come out to inspect and treat I would be glad to setup.

  Please just call us at *************** to complete.

  Look forward to coming out and helping resolve the spring ant issue.

  Regards,

  **** ****

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23209200
  
  I am rejecting this response because:

  If spraying before the ants emerge is ineffective, then why on earth did you proceed with it and worse, why are you charging customers for treatments during the winter? Your reasoning here is completely illogical. For the record, I began using a different product before even submitting this complaint, and I havent seen a single ant inside or on my patio since. It's obvious your product doesn't work. I stand by my claims: this feels like a scam, and your conduct has been entirely unprofessional.
  
  Sincerely,
  
  ***** Talala

• Initial Complaint

  Date:04/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a year contract, and it is the end of the year, but it will automatically renew unless I reach a representative over the phone - but it is not possible to reach such a representative. I am afraid that I will have to cancel the credit card to get rid of this contract.

  

  Business Response

  Date: 04/15/2025

  Dear ****,

  Thank you for taking the time to share your concerns. We understand how important it is to feel confident in your service agreement and communication with your provider.
  After reviewing your account history, I can confirm that your service has now been canceled, and there is no remaining balance due. We regret any difficulty you may have experienced when attempting to reach us, and we appreciate your patience throughout the process.
  To clarify, our agreements do not include automatic renewal terms. However, unless we receive a formal cancellation request, services continue as outlined to ensure consistent pest protection year-round.
  Should you have additional questions or need further assistance, were always happy to help.
  We wish you the very best moving forward.

  

  Business Response

  Date: 04/15/2025

  Dear ****,

  Thank you for taking the time to share your concerns. We understand how important it is to feel confident in your service agreement and communication with your provider.
  After reviewing your account history, I can confirm that your service has now been canceled, and there is no remaining balance due. We regret any difficulty you may have experienced when attempting to reach us, and we appreciate your patience throughout the process.
  To clarify, our agreements do not include automatic renewal terms. However, unless we receive a formal cancellation request, services continue as outlined to ensure consistent pest protection year-round.
  Should you have additional questions or need further assistance, were always happy to help.
  We wish you the very best moving forward.

  Customer Answer

  Date: 04/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******