ComplaintsforJ. D. Byrider & CNAC(Car Now Acceptance Company)

• Initial Complaint

  06/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought the car from JD Byryder in January. Around April 19 th I had to have the 2011 Mini ****** towed to the dealership, waited their ***** hours to look at it. I had to call them to find out what was wrong. This is after I had to get a rental. They said they think it was the fob. That they would have to have it towed to a *** dealership. I instead ordered the fob myself. I called them the day the fob came in and told them I would not be able to get there until 5:15 **** the manager said that they leave at 5 and wouldnt stay past that! The. Two weeks later around May 6 I was on my way to work when the check engine light starts flashing and the car isnt driving right. I have the car again towed to the dealership. They again dont call after the ***** hours I ended up calling. **** says the engine needs to be replaced and that he is in contact with his vendors. A couple days go by I call him again, **** states his vendor would be picking up the car on Monday. That it would take ***** business days to get it back. So again I have rented two more rentals plus paying for rides etc. I was told on Wednesday June 1st I spoke to Nate and he says oh I personally spoke to the vendor your car will be here tomorrow June 2. I get a call from **** at 8:20 am on June 2 saying oh the car wont be here till tomorrow June 3 because the new used engine they put in is now giving a check engine light code and they had to order a part. He says the car will be back no later then Wednesday June 8 I called everyday leading up to the 8th and was told yes it will be here. I called on the 8th and **** is saying that the engine is reading a check engine light again and dont know when they will get it back. I spoke to *** and **** the service managers and they just say sorry and that there is nothing they can do. I have given them options. 1. Get me in a different car. 2. They pay for a loaner 3. Give me my money back that I put down and have paid thus far. They say they cant do anything

  Business response

  06/09/2022

  In the case of *****************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider.  **************** is aggrieved by the time it is taking to complete the repairs to her vehicle.
  
  **************** purchased a 2011 Mini ****** on January 14, 2022 from the franchise-owned Byrider location on ************ in Glendale Heights, ********.  The vehicle is covered by a 36-month, ****** mile service contract, whichever occurs first.  
  
  At all times, Byrider has honored the vehicle service contract and made good faith efforts to resolve Ms. ******* mechanical issues.  Unfortunately, the vehicle has been in service a little longer than estimated due to delays with the vendor who is completing the repair.  On June 8, 2022, the franchise-owned Byrider contacted **************** and, in a gesture of goodwill, offered to pay her next payment because of the extended time the vehicle has been in service.  **************** seemed pleased with this offer.    
  
  The franchise-owned Byrider apologizes for the inconvenience and is working diligently with the vendor to get the repairs completed as soon as possible.   

  Customer response

  06/15/2022

   
  Complaint: 17334731
  
  I am rejecting this response because: they didnt resolve the matter. They said they fixed had me come there to have the car catch  fire! To then be told I would be contacted by **** the gm. Next day **** calls says he is sorry and they will make it right etc. I asked that I be able to call after work. I told him my payment cant go up and I will not take a car that has more miles then what the mini had. I was told that would not be an issue. He said yes never spoke to him after that. He handed this off to others. Rich the sales guy then called and said come on on and got me an Uber there. Once I arrived there was no rich it was now passed to ***** and Jenn. I was told my options were to pick a different car or I could walk away but I would loose the $4,900 I had put down and into the car. I asked Jenn the finance manager *** call **** and the responses I got where he isnt answering and he wont allow this that. So I was forced into a higher car payment and had to start a new loan and everything over! I have asked **** to call me since yesterday and still nothing.
  
  Sincerely,
  
  *****************************

  Business response

  06/21/2022

  On June 14, 2022, the franchise-owned Byrider offered **************** the option to be placed into a different vehicle under a new retail installment contract.  She came to Byrider to choose a vehicle from the available inventory, and out of all the options available, she chose to purchase a Buick Regal,  which is higher in price than the Mini ******.  At the contract closing, **************** agreed to the details of the retail installment contract for the Buick Regal, which included the price of the vehicle and the payment amount and schedule.  
  
  The franchise-owned Byrider/CNAC apologizes for any inconvenience this has caused, and if **************** has additional concerns she would like addressed, we would encourage her to contact the franchise-owned CNAC at **************.
  
  

  Customer response

  06/24/2022

   
  Complaint: 17334731
  
  I am rejecting this response because:
  This did resolve anything. I have tried to contact **** the gm almost everyday since I was backed into a corner. I was given only to options. Get into a different car or walk away from $4,900! I would have been more then happy to take my $4,900 and walk away from these scam artist. I had no choice but to take a a car with a higher payment. I am a single mom of two boys and cant be without a car. 
  Sincerely,
  
  *****************************

• Initial Complaint

  04/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I included this contract in my bankruptcy that I filed April 24, 2019 yet it remains on all of my credit reports. This vehicle was also paid off before I filed my bankruptcy. It should have been removed. I have even spoken with them myself and I was told it would be removed yet it remains.

  Business response

  04/27/2022

  In the case of ***********************, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned ****.   ************** is disputing the accuracy of the reporting of her **** account to the credit bureaus and requesting the **** tradeline be removed.    
  

  *************************** (******) and *************************** purchased a **** Buick Rainier CXL on March 15, 2013 from the franchise-owned Byrider on ************ in Glendale Heights, ********.   
  

  Ms. ****** account was paid off on May 8, 2016, and there was no debt to include in the bankruptcy she filed in 2019.  The tradelines are reporting the account accurately.  
  

  **** strives for the highest level of satisfaction for every customer.  The franchise-owned **** was sorry to learn of Ms. ****** dissatisfaction.  **** is required by the Fair Credit Reporting Act, as a data furnisher, to provide accurate credit reporting and cannot honor her request to remove this account from her tradeline.

• Initial Complaint

  04/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The day that I bought the car was on January 16th, 2022 from Jd byrider in Glendale Heights, IL , the car has *******+ miles on it. The amount of money Ive given to this business has to be over $1500 so far because my car note is due every two weeks. Their contract does not add loaner cars yet they know that there is a lot of stuff wrong with those vehiclesI had my car towed on the 22nd of February a day before my appointment because the transmission went completely out as I was driving . I heard nothing back from them after a week of not having my car so I called them and asked what was wrong with it and thats when they told me about the transmission they stated that it would take ***** days for me to get my car back but I still needed to pay my car note. So I continued to pay the note while spending $250+ every two weeks on Ubers to get to and back home from my job , I finally called them back on the 14th day and they said it would be ***** days after it was sent out. Okay! 14 days later would have been March 18th I called them again they told me my car would be done on the 22nd so I called on that day to see when I could come and pick up my car because Ive spent all of my money on Ubers in the past month or so. The guy in the service department said it would be done by the end of the weekIT IS NOW THE END OF THE ***** I WENT UP THERE AND THEY SAID ANOTHER WEEK!! I have no money left and I am tired of these games that Jd Byrider is trying to play!! So the nature of this dispute is Im not sure but Im on the verge of losing my job because without my vehicle I cannot move around to do anything At this point I just want my money back !

  Business response

  03/31/2022

  Re: *************************  
  File No: 16946612
  

  In the case of *************************, we have reviewed this matter with the full cooperation of the Byrider/CNAC franchise in question.  **************** was upset regarding the length of the repair of mechanical issues with her vehicle.   
  
  **************** purchased a 2008 Acura RDX on January 5th, 2022 from the Byrider franchise located in Glendale Heights, IL.  The vehicle was covered by a 36 month or 36,000 mile Service Agreement which is currently in force.  *********** Agreement mainly covers the major components of the powertrain. While the Byrider franchise understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs to ensure its continued use.  *********** vehicle was brought into service on 2/28 for a transmission repair.  That repair did take longer than expected by a 3rd party vendor.  To accommodate **************** the Byrider franchise has offered to make her 4/1/22 loan payment on her behalf in the amount of $234.35.  During the last conversation with **************** on 3/29/22, she indicated she was satisfied with this accommodation.
  
  Byrider strives to achieve the satisfaction of every customer.  The **********************/CNAC franchise was sorry to learn of Mr. ******* dissatisfaction as expressed in her complaint to your office. The Byrider franchise will continue to stand behind their service department and is committed to ensuring that **************** has reliable transportation.  While we cannot accommodate her request for a full refund, repairs to *********** vehicle have been completed and she has since picked up her vehicle from the service department.   

  Business response

  04/07/2022

  In the case of *************************, we have reviewed this matter with the full cooperation of the Byrider/CNAC franchise in question. **************** was upset regarding the length of the repair of mechanical issues with her vehicle.
  

  **************** purchased a 2008 Acura RDX on January 5th, 2022 from the Byrider franchise located in Glendale Heights, IL. The vehicle was covered by a 36 month or ****** mile Service Agreement which is currently in force. The service Agreement mainly covers the major components of the powertrain. While the Byrider franchise understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs to ensure its continued use. *********** vehicle was brought into service on 2/28 for a transmission repair. That repair did take longer than expected by a 3rd party vendor. To accommodate **************** the Byrider franchise has offered to make her 4/1/22 loan payment on her behalf in the amount of $234.35. During the last conversation with **************** on 3/29/22, she indicated she was satisfied with this accommodation.
  

  Byrider strives to achieve the satisfaction of every customer. The *************************** franchise was sorry to learn of *********** dissatisfaction as expressed in her complaint to your office. The Byrider franchise will continue to stand behind their service department and is committed to ensuring that **************** has reliable transportation. While we cannot accommodate her request for a full refund, repairs to *********** vehicle have been completed and she has since picked
  up her vehicle from the service department.
  
  

• Initial Complaint

  03/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a vehicle on June 21st, 2021 and it hasnt been running for 3-4 months out of the whole time Ive had it. In the first 3 months of owning it the engine blew up and I had it towed to the dealership and they had it almost 2 months then I got it back and they also damaged my car by hitting something while they had it. I only got it back for 3 months after and its went back down and isnt running. I contacted the sales department and they cant and wont help in anyway wont let me trade my vehicle in or anything. Just want me to pay for a non-functioning vehicle.

  Business response

  03/20/2022

  In the case of *******************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned Byrider.  ************ is aggrieved by the mechanical difficulties he is experiencing with the vehicle.  
  

  ************ purchased a 2009 ****** Impreza on June 21, 2021 from our Byrider location on ************ in ****, ************.  The vehicle is covered by a 48-month, ****** mile service contract, whichever occurs first.  
  

  While it is true that ************ has experienced some mechanical problems, Byrider has worked diligently to resolve these issues.  To date, the Byrider service contract has covered over $3,000 in eligible repairs.  
  

  Most recently, the vehicle was towed into Byrider for diagnostics.  It was determined that the engine needed to be replaced.  The repairs will be covered by the service contract and in a gesture of goodwill, Byrider has arranged for ************ to pick up a rental vehicle on March 21, 2022 to ease his transportation woes during the completion of the repairs. 
  

  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  

  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the mechanical difficulties have caused, and we value ************ as a customer.  We look forward to our continued relationship.

  
  

• Initial Complaint

  03/03/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Im writing this complaint regarding how poorly i was treated just for calling in trying to make a payment. **************** rep refused to take my payment because i didnt have a good enough reason why i was late even tho i had already explained to her that i was currently unemployed. I asked for the reason in writing and i was told well "I actually have other customers who would actually like to pay on time so i would have to wait". She then hung up and i never received an email regarding why she wouldn't take my payment.

  Business response

  03/03/2022

  e: ******* Mitchell  
  File No: 16828706
  In the case of *******************************, we have reviewed this matter with the full cooperation of the Byrider/CNAC franchise in question.  ******************** was upset regarding payment issues on her account.   
  
  ******************** purchased a 2013 ******* Sonata on 4/30/2020 from the Byrider franchise located in Glendale Hts, IL.  The vehicle was covered by a 36 month or 36,000 mile Service Agreement.
  
          2/4/2022 customer had a payment returned NSF and subsequent fee of $25 added to account
          3/2/2022 customer wanted to pay a partial payment instead of paying full amount owed
          3/3/2022 customer made a full payment with a Promise to pay the additional payment due by 3/4/2022
  
  Byrider Auto strives to achieve the satisfaction of every customer.  The **********************/CNAC franchise was sorry to learn of ************* dissatisfaction as expressed in her complaint to your office. The Byrider franchise will continue to stand behind their collection department.  At this time ******************** and management have agreed to a payment plan and feel both parties are in good standing once the promise to pay is completed on 3/4/2022.  

• Initial Complaint

  03/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello my name is *************************** Ive previously filed a complaint on jd byryder for selling me a lemon vehicle which is illegal. Also an unsafe vehicle they agreed to settle out the vehicle for **** which is an unfair price due to transmission issues and replacement. An on going issue since first week of car and still going. also still has an check engine light on that cant go away and cant seem to be resolved. They give me the car back every time at the east Dundee location where transmission was replaced and continue to to be a unresolved problem. Transparently there is something wrong with the vehicle where its in fixable when they cant find whats wrong. I have another service apt for the check engine light again the Car it doesnt drive over certain speeds and it jerks when driving I work 38 minutes away from my home but yet Im required to be diligent and pay my payment in full and on time. I would like to negotiate the price for the settlement for a lower price for what the car is actually worth which I priced and that is about **** dollars this car was sold to me in no position to be a safe car not being fixed properly and Im trying to suppress my emotions due to the fact I put down payment of **** $ and has made my payments up until now to not have a proper working car that cant drive over 60 mph to alleviate all of back and forth I have contacted you to help resolve a fair issue. If u ask them to provide how many service appointments Ive made for my a check engine and jerking in last month its a shame now Im trying to settle out Vehicle at a reasonable price to trade in at an actual dealer ship I took to ****** and they even said its not worth what their asking and recommended I give you guys another try. Im in an impecunious situation where this is causing a financial hardship when I cant go to work when I have to keep putting my car into the shop to get nothing resolved time after time. Please help me come up with proper resolution

  Business response

  03/03/2022

  Re: Alexxius Hicks  
  File No: 16828039
  In the case of ***************************, we have reviewed this matter with the full cooperation of the Byrider/CNAC franchise in question.  ************** was upset regarding mechanical issues on her account and wants a new car.   
  
  ************** purchased a 2010 ****** Rogue on 1/26/2021 from the Byrider franchise located in Glendale Hts, **.  The vehicle was covered by a 36 month or 36,000 mile Service Agreement and she has had service work completed at both the Glendale Hts and *********** locations:
  7/22/2021 A transmission was replaced by the dealer under her Service agreement
  12/3/2021 Wheel bearings were replaced
  1/18/2022 ball joints were replaced
  2/1/2022 Spark plugs and coil packs were replaced
  2/9/2022 Customer spoke with the Service Manager and scheduled a test drive.This was a No Show for concerns with her recent repair
  3/2/2022 customer tried to trade in at a local dealer she is requesting a payoff of $4,000.00 on a balance owed of $11,700.Byrider/CNAC has countered at $7500 and will stand behind that number until 3/31/2022.
  
  Byrider Auto strives to achieve the satisfaction of every customer.  The **********************/CNAC franchise was sorry to learn of ************** dissatisfaction as expressed in her complaint to your office. The Byrider franchise will continue to stand behind their service department and has spent $4457.49 in Warranty and good will claims.  The customer has spent $523.86 in the same timeframe.  The customers vehicle passed inspection on 2/1/2022.   While she missed her appointment with service on 2/9/2022, she just scheduled another on 3/15/2022 to address the check engine light being on.  The customers request to trade into a new car at a dealer is approved but we are offering a reduction of $4200 on her current loan balance of $11,700 to $7500.  We will accept a payoff of $7500 by 3/31/2022 to help the customer and dealer work a deal for her.  If ************** is having additional service issues with her car, we ask her to call the service department at ************. 

• Initial Complaint

  02/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been sick since Dec 31st with Covid ************************************************* and out of hospitals. I am late on my car note. They state I am late $1210.00 which i don't believe is correct. I last had contact w a rep from cnac on 1.25.21 which i advised i was waiting for my bank to return some funds back to me as i have been hospitalized and i was disputing charges. I was then again hospitalized. I was told today after my car was repoed they tried contacting me and my daughter several times by text messages, voice mails and emails. That is not correct. We didn't receive anything like that. I didn't receive any letters or anything. Then today a nice visit from the repo man at my door. i then called cnac and the rep ****** had attitude, was very rude. i asked if i could work something out and he said no. I just came back home from the hospital this last weekend and still trying to recover., I need my car to get to the dr. i have paid 2 years of car notes.. yes i was a bit behind but income tax was coming soon and i was starting back to work next week. i believe they repo cars without trying to work it out w their "Valued Customer" to get the car back and resell it and i will still be responsible for the car anyways. they are unprofessional and rude. The manager ******** there is scary to have to talk too. she makes you feel like complete c*** and when you are already in a bad situation.. she makes it worse. pretty much suicidal. People do go through hard times. especially thru this pandemic.. i took a pay decrease and times are hard. they should want to work w their customers instead of trying to double their money and put us in a worse situation.

  Business response

  02/16/2022

  Re: ***********************
  Consumer Complaint#: 16772112

  
  In the case of ***********************, we have reviewed this matter with the full cooperation of the Byrider/CNAC franchise in question.  ************** was upset regarding her loan with CNAC.   
  
  ************** purchased a 2015 Chevrolet Malibu from the Byrider franchise located in Glendale Heights, IL.  The vehicle was covered by a 36 month or 36,000 mile Service Agreement.  ************** is upset regarding a recent repossession on her account, currently:
  

  ************** is 61 days delinquent as of 2/16/2022
  Her last payment made 12/20/2021 came back NSF 12/27/2021
  There was no contact from the customer until 1/20/2022, in which she communicated she had been in the hospital and that her family was supposed to have been taking care of her affairs (***************************** is her co-signer on the loan).She also mentioned that her family used her funds for other things than her car payment in which, she was disputing the charges and would pay her car payment within 6 to 7 days, once the funds were returned.
  The buyer never called back
  ************** was put OFR and repossessed 2/15/2022
  ************** owes the following to retrieve her car
  Past Due balance of $1210.95 as of 2/16/2022
  Repo fee of $340
  Total Amount due $1550.95
  Customer will also have to show Full coverage insurance current insurance is expired on file
  
  Byrider/CNAC strives to achieve the satisfaction of every customer.  The **********************/CNAC franchise was sorry to learn of Ms. ****** dissatisfaction as expressed in her complaint to your office. The Byrider franchise will continue to stand behind their Sales and Collections.  At this point, we are willing to work with ************** and get her back in her vehicle but she will need to come to the table with a significant amount of money to bring this account current.  ************** can contact CNAC for any further information on her account ************.  

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