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Guarantee Trust Life Insurance CompanyHeadquarters
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Customer Review Ratings
1.5/5 stars
Average of 8 Customer Reviews
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Review fromSherri O
Date: 03/24/2025
1 starSherri O
Date: 03/24/2025
People with no scruples. They sold my 84-year-old mother a policy for 5 thousand dollars. she most likely passes before the second year, which is the full pay out. Free money for them. Two years of payments adds up to half of what the policy is worth. I will put my money in the bank, not with this sham of an outfit. I called 3 times to cancel. They hung up on me, all 3 times. That's why I'm posting today. The agent was unscrupulous as well as their customer service people, making canceling a policy undoable. I emailed twice. no response after 3 days. I feel certain that I won't get a email back either.Guarantee Trust Life Insurance Company
Date: 03/28/2025
We thank Ms. ****** ***** for taking the time to provide us with feedback through the Better Business Bureau (BBB) and allowing us the opportunity to address her concerns. At Guarantee Trust Life Insurance Company (GTL), we take pride in providing excellent personal customer service and regret this was not her experience. As our response contains confidential health information subject to protections afforded to individuals under the Health Insurance Portability and Accountability Act Privacy Rule (HIPAA), we are unable to respond directly through the BBBs public website. Due to this fact, we responded directly to our insured ******** ********* this morning in regards to this matter. If Ms. ***** has any further concerns, we invite her to call and speak with one of our friendly and knowledgeable **************** Representatives at **************.Review fromPennie P
Date: 12/14/2024
1 starPennie P
Date: 12/14/2024
I purchased the whole Life insurance from them. I was told I was purchasing a $5000 burial insurance and the website showed it was for $5000. Six months later, I log into my account and now it says my policy is for $2500! What the ****! I've sent them an email so let's see if they respond. I'll update if and when I hear back from them.Guarantee Trust Life Insurance Company
Date: 12/16/2024
We thank Ms. ****** for taking the time to provide us with feedback through the Better Business Bureau (BBB) and allowing us the opportunity to address her concerns. At Guarantee Trust Life Insurance Company (GTL), we take pride in providing excellent personal customer service. We regret this was not Ms. ******* experience. As our response contains confidential health information subject to protections afforded to individuals under the Health Insurance Portability and Accountability Act Privacy Rule (HIPAA), we are unable to respond directly to Ms. ****** through the BBBs public website. Due to this fact, we will send our response directly to Ms. ******* in regards to this matter.If Ms. ****** has any further concerns after reviewing our response, we invite her to call and speak with one of our friendly and knowledgeable **************** Representatives at **************.Sincerely, ******* ******** Guarantee Trust Life Insurance Company Product Approval and Compliance Senior Compliance AnalystReview fromNancy C
Date: 12/07/2024
5 starsNancy C
Date: 12/07/2024
Contacted GTL after my husband died. Representative was kind, helpful and answered ALL my questions. There was an issue with the *********** after sending claim form (not GTL fault). Took 2weeks for Priority 2day package to arrive. Representative contacted me to let me know it was FINALLY received. They have been so polite and helpful. Now I am just waiting for claim to be paid.Guarantee Trust Life Insurance Company
Date: 12/09/2024
We thank Mrs. ***** ******* for taking the time to provide us with feedback through the Better Business Bureau (BBB). At Guarantee Trust Life Insurance Company (GTL), we take pride in providing excellent personal customer service. We are glad this was Mrs. ******** experience. If Mrs. ******* has any further questions regarding this matter, we invite her to call and speak with one of our friendly and knowledgeable **************** Representatives at **************.Sincerely, Guarantee Trust Life Insurance Company Product Approval and ComplianceReview fromAlvin S
Date: 11/19/2024
1 starAlvin S
Date: 11/19/2024
Just terrible and fake simply put very poor people skillsGuarantee Trust Life Insurance Company
Date: 11/20/2024
We thank Mr. ******* for taking the time to provide us with feedback through the Better Business Bureau (BBB) and allowing us the opportunity to address his concerns. At Guarantee Trust Life Insurance Company (GTL), we take pride in providing excellent personal customer service and regret this was not Mr. ******** experience. As our response contains confidential health information subject to protections afforded to individuals under the Health Insurance Portability and Accountability Act Privacy Rule (HIPAA), we are unable to respond directly to Mr. ******* through the BBBs public website. Due to this fact, we will send our response directly to Mr. ******** address of record in regards to this matter.If Mr. ******* has any further concerns after reviewing our response, we invite him to call and speak with one of our friendly and knowledgeable **************** Representatives at **************.Sincerely, ******* ******** Guarantee Trust Life Insurance Company Product Approval and Compliance Senior Compliance AnalystReview fromJeffrey J
Date: 02/20/2024
1 starJeffrey J
Date: 02/20/2024
After having been with GTL for over 35 years without issues, we have been having issues logging into our account after website changes, and GTL claims they cannot take payments over the phone. They made an exception because of the convoluted system. The pay bill option is only on the home page, but the link my mother uses for the site goes to the login page. My mother is not that familiar with how to maneuver a website.After attempting to re-register multiple times, agent after agent claimed to send registration documents to the house, but only sent copies of the documents on file for either adding a beneficiary or setting up auto-pay. Major miscommunication on the part of their agents.Today we were informed that we would have to use **** for the social security number because the system does not have social security numbers. It does, but, like I said, their system is convoluted, which is why we had trouble re-registering for the past 2 years.Now, concerning my recent customer service experience, the representative was rude. When I tried to explain what had happened to us over the past couple of years, she began talking over me, and claimed I wasn't telling the truth. I asked her not to talk over me while I explain what had happened. She then justified her talking over me by saying she was explaining what needed to be done. I said it does not matter what she has to say, you never, ever talk over the customer. After she explained that I could make a payment without registering, and she told me where to go, I thanked her for that information, but told her I wanted the registration to be completed properly. Because of recent issues re-registering, she sent me a link. I asked her to stay on the line as I completed the process. She refused. Arguing with me took longer. I claimed it was poor customer service, and she claimed she helped me by sending a link.Rudest customer service ever! There needs to be an option for 0 starsGuarantee Trust Life Insurance Company
Date: 03/01/2024
February 27, 2024 *************************** Better Business Bureau ****************************************************************************************** Dear ****************,We thank Mr. ***************************** for taking the time to provide us with feedback through the Better Business Bureau (BBB) and allowing us the opportunity to address his concerns. At Guarantee Trust Life Insurance Company (GTL), we take pride in providing excellent personal customer service. We regret this was not Mr. ******** experience. As our response contains confidential health information subject to protections afforded to individuals under the Health Insurance Portability and Accountability Act Privacy Rule (HIPAA), we are unable to respond directly to ****************** through the BBBs public website. Due to this fact, we will send our detailed response directly to ******************, regarding this matter.Should ****************** have any further concerns after reviewing our response, we invite him to call and speak with one of our friendly and knowledgeable **************** Representatives at **************.Sincerely, Guarantee Trust Life Insurance Company Product Approval and ComplianceReview fromMisty J
Date: 04/11/2023
1 starMisty J
Date: 04/11/2023
I wouldn't recommend this company to anyone! They don't return your calls like promised. They give you the run around when you call. The services I received are considered "experimental" so they won't pay!Guarantee Trust Life Insurance Company
Date: 04/12/2023
We thank ************************** for taking the time to provide us with feedback through the Better Business Bureau (BBB) and allowing us the opportunity to address her concerns. At Guarantee Trust Life Insurance Company (GTL), we take pride in providing excellent personal customer service. We regret this was not *************** experience.As our response contains confidential health information subject to protections afforded to individuals under the Health Insurance Portability and Accountability Act Privacy Rule (HIPAA), we are unable to respond directly to *************** through the BBBs public website. Due to this fact, we will send our response directly to *************** in regards to this matter. If *************** has any further concerns after reviewing our response, we invite her to call and speak with one of our friendly and knowledgeable **************** Representatives at **************.Sincerely, ******************************* Guarantee Trust Life Insurance Company Product Approval and Compliance Senior Compliance AnalystReview fromwilliam a
Date: 01/22/2023
1 starwilliam a
Date: 01/22/2023
Well, from start to finish they were high pressure. Throughout the conversation with the rep. on the phone I repeatedly told them was only interested in more info. on burial and final expenses insurance. However they absolutely would not take no for an answer and insisted on all my bank info, including what day each month I wanted to set the automatic payments for. Their Rep. ************************ doesn't return my calls. My Name is ***************************** and I want to cancel.Guarantee Trust Life Insurance Company
Date: 01/25/2023
We thank ************************* for taking the time to provide us with feedback through the Better Business Bureau (BBB) and allowing us the opportunity to address his concerns. At Guarantee Trust Life Insurance Company (GTL), we take pride in providing excellent personal customer service. We regret this was not ************** experience.We are currently investigating the ************** concerns and will respond directly to him in regards to this matter. Should ************** have any further concerns after receiving and reviewing our response, we invite him to call and speak with one of our friendly and knowledgeable **************** Representatives at **************.Review fromLarry H
Date: 08/17/2022
1 starLarry H
Date: 08/17/2022
Good luck getting your covered reimbursement! I have been paying them for 2 1/2 years and tried to get reimbursed for an out patient surgery last Dec. I sent the paper work in Feb. 2022. After several weeks they said they needed a detail **** of the procedures done. I went to the doctors and procured the requested paper work. Several weeks later I called them back and they said they were waiting on paper work from one more doctor.They sent me a letter saying they were going to cancel my request for reimbursement. I asked what doctor was the holdup and they told me his name. I wanted to know why they needed paper work from this doctor because I was pretty sure the form specified ".. in the last year". It was a year and half before that this doctor diagnosed this condition. I then found out they sent the request to the wrong doctor. I gave them the correct doctor **** and called the doctor and requested they watch for a request from GTL. They then told me they can go back two years to request doctors ****rmation and said I lied on the form I filled out. This doctor had nothing to do with either Dec. surgery I was seeking reimbursement for.I cancelled my wife's policy and my policy and will have to write the $3000 I spent on this policy off as a bad investment.Guarantee Trust Life Insurance Company
Date: 08/17/2022
We thank **************************** for taking the time to provide us with feedback through the Better Business Bureau (BBB) and allowing us the opportunity to address his concerns. At Guarantee Trust Life Insurance Company (GTL), we take pride in providing excellent personal customer service. We regret this was not Mr. ************* experience.As our response contains confidential health information subject to protections afforded to individuals under the Health Insurance Portability and Accountability Act Privacy Rule (HIPAA), we are unable to respond directly to **************************** through the BBBs public website. Due to this fact, we will send our response directly to **************************** in regards to this matter. If **************************** has any further concerns after reviewing our response, we invite him to call and speak with one of our friendly and knowledgeable **************** Representatives at **************.Sincerely, ******************************* Guarantee Trust Life Insurance Company Product Approval and Compliance Senior Compliance Analyst
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