ComplaintsforAbt Electronics & Appliances

• Initial Complaint

  07/31/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Abt electronics sell defective in wall air conditioners made by *********. I first purchased a in wall unit in summer of 2022 and needed to have it replaced by Abt Within two months because the air compressor would not stay on when needed. The replacement unit has since done the exact same thing after a few months of use, and since the unit is no longer in warranty, they refused to honor to repair it or replace it. From online reports, this is a known issue for this type of air conditioner, and Abt Should stop selling them and replace all units that are defective.

  Customer response

  08/01/2024

  I paid ******* for the unit on 6/6/2022

  got a replacement on 10/11/22 due to unit not working 

  I began reaching out on 6/18/2024 because unit once again was failing. Was told it was out of service but to send them the serial number of unit. Sent it 7/11/2024 but no response. 

  

  Business response

  08/01/2024

  I am sorry that the customer is having problems with their air conditioner.  We would obviously never knowingly sell a defective product.  As the customer states, we replaced the unit in november of 2022.  The unit is in fact out of warranty at this point.  We would certainly not refuse to service the unit, but because of the warranty status there would be charges for the repair.

  Customer response

  08/01/2024

   
  Complaint: 22074498
  
  I am rejecting this response because:

  i Shouldnt have to pay for any repairs for a unit that is clearly defective and has only been used for 5 months (this item was replaced in October of 2022 so it could not be tested properly until summer of 2023 due to weather) clearly your company sells defective air conditioners. 

  
  Sincerely,
  
  ***************************

  

  Business response

  08/13/2024

  I'd be happy to cut the cost of the service call in half and offer parts (if required) at our cost.

  Customer response

  08/13/2024

   
  Complaint: 22074498
  
  I am rejecting this response because:
  

  As stated previously, I should not have to pay for service or parts for an item that is clearly defective. These ACs should not be sold by your store if clearly they cannot do their primary duty. Air conditioners should not stop working after 1 summer, especially for the price you sell them for. 

  
  Sincerely,
  
  ***************************

  

  Business response

  08/16/2024

  I understand the frustration.  We sell hundreds of these a season with very few issues reported.  I have done what I can to help here.  I will honor my offer should they change their mind. I have offered a fair solution but the customer refused.

• Initial Complaint

  07/21/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We purchased a refrigerator from ABT in Feb. 2021. That unit's ice maker broke 3 times. *** suggested they would give us full credit towards a new refrigerator instead of repairing ours. We agreed. In June 2024 we purchased a new refrigerator (a floor model). From the day of delivery which was June 29, 2024, the water dispenser has not worked properly. I called on June 30, 2024 to request service. On July 5, 2024 a technician came out and determined the fridge needed a new circuit board and a new filter. On July 19, 2024 the repair tech came out and replaced the parts. Now the fridge is worse. The ice and water are not working at all. I called again on July 20th to be told our sale man would call us back since he's the only one that can authorize a new unit, since we purchased the floor model and there is a price difference. He never called back. On July 21, 2024 I called again. I was told we would need to pay the difference between the floor model price and the full price. I refused, as I should not have to pay additional funds, when *** promotes these floor models as something a prior customer returned because of issues like it didn't fit in the space or they didn't like the functionality of it. Never that it was defective. This is deceptive business practices. *** refused to exchange the unit without us putting more money into it. We now have yet another service tech appt. on July 25, 2024 to relook at the issues. Then they will order parts and have yet another service tech repair the unit. All this time that has passed put us beyond the 30 return policy, which is not fair at all. This unit was defective since day one. We are requesting yet again for an exchange in our fridge and at no cost to us. If we would've known that this unit was defective on your floor, we would have shopped other companies for a fridge. We trusted ABT would stand behind their product. Now we have a fridge that doesn't work and yet another appt.

  

  Business response

  07/23/2024

  I spoke to the customer this morning and arranged an exchange for Thursday 7/25.

  Customer response

  07/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.A gentleman called from ABT this morning.  He stated that on Thursday they will bring a new refrigerator and replace it with the defective one.  Thank you so much for your help in this matter.  The BBB got me to the right person and now the issue will be resolved.  Thank you to ABT for stepping up and doing the right thing for their customer.  After this whole ordeal, I do still believe ABT is a great company and I will do business with them again.  They stood behind their customer service in the end and that's all that matters.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hello ABT,I am a current customer who shops at your store. I purchased a Dryer, Washer and a Refrigerator all on the same day. Well the Dryer door is currently not working as a piece is broken. I purchased the insurance on these appliances and they should be covered. Also the dryer door was put on a side we can't open. They were installed at my mother home whom is an elderly woman after her basement had flooded I went out to your store and bought these for her. Recently on July 5, 2024 a tech came out to check the dryer door. He told me that a piece was broken and he would come back as he was ordering the piece but he didn't come back. I reached out to you guys via chat and the first young lady said let me look into this and never came back I had to end that chat. I placed a second chat that representative told me she didn't see any rescheduling from the tech who came for the Dryer on July 5, 2024. She also told me that it would be a cost of $59 dollars I told her the tech didn't mention any charge as I have the warranty on the appliances. So I would love for someone to reach out to me. Best Regards, *****************************

  Customer response

  07/09/2024

  ABT Electronics Corporate 

  ******************************************

  

  Business response

  07/10/2024

  I spoke to the customer today and arranged to reverse the dryer door for her free of charge.

  Customer response

  07/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  07/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Better Business Bureau Complaint July 9, 2024 On September 23, 2023 I purchase a refrigerator from ABT in ********, ********. I experienced several problems with this refrigerator. It was a floor model at the store and I purchased it on sight. I received no manual or indication of warranty or further information. I have had the refrigerator inspected three times by ABTs technicians and the panel to the door was replaced to close properly and a panel in the rear of the refrigerator was replaced. I have had problems with regulating the temperature which has a recommended temperature of 37 degrees. At that temperature I consistently have freezer ***** on several items in the refrigerator. I had to raise the temperature several times and is over 40 degrees. I have been told the company will not replace the unit by a manager named ****. He wants GE to send their technicians to inspect the unit which means more time without a functioning refrigerator. I told **** the unit was purchased on sight since I needed a replacement yet found problem with a broken shelf also. I have been throwing items out due to freezer burn and had significant ice build-up at the rear of the refrigerator and ice in the freezer. I was told to purchase a service agreement since I inferred from that statement further problems may occur.reasonable. ABT Electronics ******************************************* ********, IL ***** phone: ************ www.Abt.com Order number 0915301MMSA purchased 9-15-2023

  

  Business response

  07/10/2024

  I reached out to the customer and left them a message to call me.  I will make arrangements with them to reselect a different unit.

• Initial Complaint

  06/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  A couple days ago, I made a purchase of an AC portable unit. The following day, I spoke with my cousin and she mentioned she needed a window AC unit too, so I went ahead and purchased the unit. Little after that, I told my brother about the situation and how Im able to save with *** and the financing options. I placed a 3rd order for the amount of $998.93. Apparently this transactions triggered some type of flagging on account. Little after, I received an email by the way I did not get a text message for this order at that time. I did contacted them right away and I was told I was going to receive a call from Synchrony to verify my transactions and then, they will release the shipment. This happened on Sunday. Monday came and Im seeing the credit for $998.93 added back to my Synchrony. Please take note, I was with ************** all the time on the phone explaining them the situation. They verified my account, I did the DL and Video verification and they gave me the OK to continue using my card. It was until then, when I called **************** from Abt, one more time, and the rep transferred me to verify. When I was on the phone with the rep from verify he told me if I needed to speak with a Supervisor. ****** came into the picture, rude and unprofessional. I really dont condone Abt team if they have someone like ****** working for the public and dealing with customer, with zero knowledge and patience. We have some back and forth about the situation. I explained her its not Ok to wait all the time I was waiting for ************** to call me when they were on the phone the whole time and the fraud department told me they dont call customers unless the account is on hold. My account was active all the time and the pre authorizations that went through can prove it had zero problem. Very unprofessional and Rude people at this business. They all act like Bank institutions that want to safeguard millions of dollars. Simply speechless of the whole situation. I'm done

  

  Business response

  06/21/2024

  The complaintant made several purchases on our website, some with different deliver to addresses.  This triggered a review, and unfortunately the orders did not pass our verification processes.  These processes are in place to protect both us and consumers.

  Customer response

  06/21/2024

   
  Complaint: 21872682
  
  I am rejecting this response because: I, as a customer have the power and the ability to purchase and send anywhere, what I want, at any time without restrictions. I have an extended credit line that I can rely on. The lies and the misrepresentation go beyond unreasonable negligence. I never went through any verification process, to my recollection, nobody had ever contacted me me to verify anything. All communication were initiated by me. If what you said was true, Why am I calling from my phone number on file and then you gonna said Synchrony couldnt verify your phone, but Im calling from it, didnt I? If what you said is true, show me the proof I didnt past the verification and what kind of verification was. You even pulled a well placed order, has nothing to do with the rest, from delivery back to your store after almost getting delivered by **** What kind of company stops deliveries?  Record shows this is discrimination and Im taking actions. 
  
  Sincerely,
  
  *************************

  

  Business response

  06/21/2024

  Of course the consumer can purchase wherever they want.  *************** often trigger alerts, or won't guarantee payment on orders with a billing address and shipping address that don't match.  Also, several consecutive purchases from one vendor in a short period of time can trigger an alert, or hold.  In the end, the orders were voided as were any charges.  If anything, we were cautious, not neglegent as the customer states.  The idea that we are discriminating against anything other than a series of red flags is ridiculous.

  Customer response

  06/21/2024

   
  Complaint: 21872682
  
  I am rejecting this response because: Customers are and will always be allowed to make purchases using the method of payment of their liking, ship anywhere  within the US when permitted and make as many purchases as they want. I didnt know this store particularly has restrictions in place, such us, you can only make 1 purchase, use 1 address, which questionable obviously. You stated there were some red flags about my voided orders. Nothing than a phone call wouldnt fix. Like I said before, No verification was performed WITH ME at all. Im still waiting on the failed verification results performed by the store, I havent received any documentation or phone call about the outstanding results. Also, a return invoice was recorded, after the item, to be delivered, was pulled back to the store by the store, and it states customer changed his mind I never changed my mind not to receive the order. Why the lie?, The little store is doing the dirty work cuz they can, to them blame the customers. The lack of professionalism remains. If the issue was a red flag, call and verify, if the issue was how many order I placed, you can NOT control that. It is my credit line and I spend it however I like, as many time As I want. The so call verification was internally done and not performed by Synchrony, I just confirmed that today. You never got in touch with me, only when I called the store and still nothing was resolved. You lack of customer satisfaction and experience.

   

  Untill today, I havent been welcome to purchase from this store again, nor had Ive been given a real response what verification I failed in details. I demand an apology and the re-instating of my purchases privileges. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a Whirlpool refrigerator in 2020 with a 4 year extended warranty which expires in October 2024. The freezer stopped working and it took 2 service calls to repair it. Now the refrigerator temperature is consistently between 43 and 45 degrees even on the coldest setting. Two separate senior technicians came to look the the refrigerator and told me nothing is wrong with it and to throw away my refrigerator thermometer that is in the fridge and that it is normal for a refrigerator to blow warm air inside the refrigerator. It seems as though they dont want to acknowledge there is a problem because they dont want to spend any more on repairs ( since it is still under warranty). All items in the refrigerator are ALWAYS melted. Even if the refrigerator has been shut all day, when I open it is 45 degrees. All I want is them to honor the warranty and repair the refrigerator the so it works properly. That is not too much to ask.

  

  Business response

  06/08/2024

  I am sorry for the issues the customer is having with her fridge.  We are going to go out and put temperature loggers in the unit, as the last times we were out, the fridge was either set at 42 degrees or empty (which can lead to a false thermostat reading)  We believed the refrigerator was cooling properly, but will double check with the loggers.  If it is not, we will certainly address the issue.

• Initial Complaint

  03/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a Whirlpool Fridge from ABT in Feb 2024.****** delivered has had issues from day one. The top shelf of fridge freezes so we cannot store anything on top shelf. There is constant cicada/cricket noises coming from the fridge compressor. We hear it all day and night. The vibration of the noise escalates throughout the house in the evening as well. It never stops! Called ABT same week and had two techs come out well before the 30-day warranty and they told me that there is nothing that can be done. It's a whirlpool problem. Why would ABT keep this on their sales floor and offer this product to consumers if its a known issue. We cannot use top shelf unless we want to freeze food in the fridge? Cicada/Cricket noises all day and night. I was told they would get back to me. this isn't the first-time issues like this occurred. I have had other issues with appliances we purchased from ABT since last year, however i won't get into those claims. My main request is that ABT contact me and tell me to come in and pick another fridge. They also sent me the wrong fridge the first time and we had to use the wrong fridge until the correct one was sent. Or come pick up the fridge and credit my credit card. (exchange or refund)The waiting game of having the customer just give up won't work with us.

  

  Business response

  03/29/2024

  I just called the customer to let him know we'd be happy to exchange the fridge.

  Customer response

  03/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  03/26/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a Unidex R4 radar detector 1/25/2024. They immediately sent a confirmation and I noticed the shipping address was incorrect. It listed ************************************************************. My address is ************************. I then chatted with I think it was ******** and she said it was no problem she would have her team take care of the issue and reroute the package to the correct address. She said she would reach out to me later. That never happened. I called their customer service number later that day as I had not heard back, the man on the phone said he saw the note in the computer and assured me it would be taken care of. I called *** at 7:30am 3/26/2024 and *** told me the package was still routed to 199 **********, the wrong address, and would not allow me to reroute it. *** said only the shipper could reroute. I would like a refund for this. I do not want to do business with a company that lies to me repeatedly.

  

  Business response

  03/26/2024

  Apparently the customer entered the wrong address when placing the order.  The customer did reach out to change the address.  Following our fraud protocal, we first verified the address as valid.  We did reroute the package as direct following the review.

  Customer response

  03/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  03/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a refrigerator from ABT Electronics back on 1/10/24. The transaction was done via phone. Weeks passed and I ended up calling *** inquiring about the receipt/copy of order that was not emailed and whereabouts of the fridge. It wasn't until I called that I was 1) finally provided with a copy of the receipt via email and 2) was told that the fridge was not in stock. The food in my old fridge was now spoiling. Had I known that the refrigerator was not in stock, I would have purchased a different fridge or gone elsewhere. I called on three different occasions asking for the status of the fridge. I called back on 1/22/24 asking for the fridge and again was told the fridge was not in stock. The sales person told me that they had a floor model in stock and that it only had a dent on the left side but otherwise brand new out of the box. He sent me picture of the dent and I noticed that one of the pictures was of the fridge in another household. I asked if it was used and was assured that it was not used. I agreed to purchase the fridge at a discount that was given only because the side was dented. The fridge is finally delivered and noticed that the fridge looked used. The inside of the fridge was dirty, the plastic crisper drawers had a white streak that appears only on used drawers. To make matters worse, the freezer drawer was cracked. I immediately called ABT to report the damaged crispers and drawers. I also told them that the fridge looked used and was dirty. They agreed to replace the damaged parts. Over a month later I had not received the replacement parts. I called again and was told that the replacements were being sent. I finally received the crisper drawers. Months later I have not yet received the freezer drawer replacement. I want the drawer replaced and installed by ABT in addition I am seeking a damage discount because they were dishonest and sold me a used fridge. Nowadays with Covid, I would never buy a used items such as fridge.

  

  Business response

  03/26/2024

  I am sorry for the condition of the fridge.  We will get the customer the freezer drawer ASAP.

  Customer response

  03/27/2024

   
  Complaint: 21476882
  
  I am rejecting this response because:
  I received a call yesterday from ABT Electronics to schedule a call to have their technician come and install the cracked freezer drawer. This morning I received another call stating that they needed to cancel today's appointment because they didnt have the part. No ETA was provided in regard to when the part would arrive. I cannot believe that almost three months have passed and they do not have the part yet. This tells me that they never ordered the part until I opened a case with BBB. Although in the proposed resolution Im being asked to Accept or Reject their offer, I am hesitant to accept because *** lost trust in ***. I dont want to accept and then the part is forgotten and never replaced. Im not surprised with how this is being handled by *** because this has been my experience with them from day one. Thoughts?
  
  RE: Complaint assigned ID ********.
  

  
  

  
  Sincerely,
  
  *******************************************

  

  Business response

  03/30/2024

  We apologize for the error, it seems the tech could not find the part although it was here.  Service has been rescheduled with the customer.

   

   

  Customer response

  04/08/2024

   
  Complaint: 21476882
  
  I am rejecting this response because:
  I received a call last Friday and Saturday morning letting me know that an *** technician would be coming to install the freezer drawer. On Saturday morning, I received a call in the morning from the technician letting me know that he was arriving between 3-5 PM. I canceled all my afternoon plans and waited at home for the technician. Around 4:45 PM I received a call from my elderly father letting me know that someone dropped off an open box and left it at the top of the stairs with no notification whatsoever. I went to check and sure enough there is a big open box at the top of the stairs. Box is wide open and not taped up. I check inside the box and its the freezer drawer. I bring the box upstairs to my apartment and see that the drawer looks used and dirty. See attached pictures. I was told that I would be receiving a new drawer and that it would be installed by ***. At this point I am seeking a discount for being sold a used refrigerator. I was originally given a discount because I was being sold a new refrigerator with a dent on the side. I dont want anymore calls with false promises. *** has proven that they are  unethical and deceptive. Please see attached pictures. 
  

  
  

  
  Sincerely,
  
  *******************************************

  

  Business response

  04/11/2024

  The drawer sent was not used.  If the customer is unhappy with the fridge, we will gladly take it back and issue her a full refund.

  Customer response

  04/11/2024

   
  Complaint: 21476882
  
  I am rejecting this response because as you can see from the recent pictures, the drawer was dirty and looked used. I will not be returning the fridge as it took several weeks to get it and lost tons of food waiting for the fridge to finally arrive. I am asking for a discount for being sold a used fridge. I was told the fridge was new but the left side was dented and scratched. In a world of post Covid, it is not in in the customers best interest or safety to be sold a used fridge without their consent.  *** has engaged in a deceitful business practice by lying and selling a used fridge. 
  
  Sincerely,
  
  *******************************************

  

  Business response

  04/11/2024

  the refrigerator was heavily discounted as it was sold off the floor with a dent.  In the interest of trying to resolve this I will offer an additional $100.00 adjustment.

  Customer response

  04/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************************

• Initial Complaint

  03/12/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Upon placing a $1,500 order (0309403NVKW) I received a email/text that my delivery would be on 3/14. I then received another text ***** that delivery would be on 3/3 and a signature would be required. ABT doesn't indicate a signature is required at any time during the ordering process or in their email confirmation. I then called *** to request packages be delivered on Thursday 3/14 and was told I needed to contact ABT. *** offered a date of 3/28 but, as I am away and don't want to wait 2-3 weeks I asked indicated I *** could attempt delivery and eventually return to abt and I would purchase elsewhere. Later that day I received a call from abt that *** would attempt delivery for three days so that I could sign for packages on 3/14 I agreed to this and was told abt's *** shipping personnel would be notified. Today, 3/12 I received a text from *** that they receiverd a return to sender request. All in all poor customer service from abt. They never indicate a signature is required. They state they will reach out to their shipping **** no delivery and then notify *** to return order.

  

  Business response

  03/13/2024

  I am sorry for the scheduling snafus associated with this order.  My shipping team has been in touch with the customer and the shipper, and delivery is to be made tomorrow.

  Customer response

  03/13/2024

   
  Complaint: 21420700
  
  I am rejecting this response because:

  deliver appeared to be scheduled for today, 4/13. Now *** web site is stating, the sender requested that we hold this package when I reach out to *** Im referred back to abt. Why the hold? For how long is the hold? Why the delay? So close to canceling this order. Have never had so much trouble receiving an order
  
  Sincerely,
  
  ***********************

  

  Business response

  03/26/2024

  Items were ultimately returned to us and we have refunded the customer.  We apologize for all the issues with ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩