Complaints

This profile includes complaints for Komlos Design Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Komlos Design Group

  Godfrey, IL 62035-1417

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  Komlos Design Group

  PO Box 3242 Alton, IL 62002-9342

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Mr. Komlos and he brought on a contractor that had a seperate contract. The contractor's contract had a much bigger budget due to the age and state of the rooms. With Mr. Komlos' contract, he stated our budget at the top, and then his retainer fee (which he claims isn't included in the budget) at the bottom. We gave Mr. Komlos his retainer fee of $2k, and then two other checks totaling our budget. For the first month, we kept asking him if what he was buying was in budget. His answer was always "Yes." I was asking him for receipts. He said that he doesn't share that information because it's "proprietary information." So, we started asking him for a statement. We got the statement a month after the project started, and Mr. Komlos had already spent the entire budget, and the project wasn't even halfway finished. My wife and I were furious, and his response was, "It is what it is at this point." So, to finish the project, we had to spend thousands more than the original budget. Then, at the end of the project, he comes and hands me a bill for $5k. This was 66% over budget. When confronted about if he knew we were at our budget after the first month, he admitted to me that he didn't even look at the numbers until a few days before he gave us the statement. Then, said that he had to buy extra things because of the "general dilapitated condition of the rooms." The contractor said that fixing the rooms was not part of Mr. Komlos' budget, but it was on the contractor's budget. Then he said that the granite people haven't been paid and that they would put a lein on the house. However, in Mr. Komlos' statement, he had alotted enough of our money to pay for the granite. I called the granite supplier and they confirmed that it has not been paid. I told them that Mr. Komlos has our money to pay for it, and their exact words were, "That amount would cover it and then some. I don't know why he just doesn't pay us if he has the money."

  Business Response

  Date: 12/30/2022

  My attorney will be filing a lien against them.  He has not paid us the total balance of the original budget. The granite company does not discuss any financial arrangements with consumers or anybody that doesn't have an account with them.  The granite company is also filing a lien against the home.  I explained to the consumer when they went over on 10/10/22 and there will still other items that were ordered that would be installed.  I showing him an itemized bill listing all the items ordered that were already installed and would be installed.  I gave him a total of where he was and where he would be after the other items were ordered and installed. 

  Customer Answer

  Date: 12/30/2022

  Complaint: ********
  
  I am rejecting this response because: This is a bold faced lie. The entire budget was already spent by 10/10/2022. Within that budget was allocated for the granite, which means he was sitting on the money to give to the granite company. So, now, because he got caught in a lie, he didn't pay the granite company. 
  
  
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 01/09/2023

  Mr. ******* and I met over coffee to discuss the final billing, and I left the meeting with him looking me straight in the eye and very upbeat and assuring me that I would get paid after he discussed it with his wife, since she is writing the checks. That was obviously a bold-faced lie by Mr. ******* at that point. Mr. ******* is well aware that his wife (she is the sole owner of the home per property records) owes the remaining balance of the contract as they were both made aware that the granite had not been paid for along with other items that were on order for them.  They were well aware that they were responsible for additional charges when these items were delivered and installed. They continued to ask when these items were being installed well after they were informed that they were over their budget.  He has also refused to pay for the $1000 plus for the custom order glass shower panels.  These are not returnable as they were custom sized for their project.  I am responsible to pay for those also.  Mr. ******* and his wife are trying to now say that my design fee of $2000 is part of the total budget, when it was clearly separate from the budget when we started the project.  They have so far given me 2 checks totaling $13,000 toward the target budget of $15,000. I have been more than fair with both Ms. ****** and Mr. ******* At this point we will be filing a lien against Ms. ******'s property and pursuing legal collection actions to collect the balance due for the completed project.