Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Overcharging and scamming customers

  Business Response

  Date: 10/24/2024

  We have a special marking on all parts that are purchased from our yard.  We mark all parts so that if a customer needs to return the parts, at a later time, we can identity the parts came from our yard.  The customer attempted to return parts that did not have our markings and I explained to him that we would not be able to return the parts because of this.  He then said, "If I can't return the parts, then refund my money since you charge too much and you are scamming customers."  I told the customer we would not be able to help him.

  Any questions, please call ***** at ************.

  Thank you.

  *****

  Customer Answer

  Date: 11/02/2024

  That is not what I said . I tried to explain to him that one of his front desk people told me minutes before that I was overcharged on my parts because a pressed bearing Into a knuckle can't easily be removed without the equipment. I fact I told all of them standing there that the prices were great and I'd never had an issue before with them. He, ***** knows they overcharged me and I did file a police information because knowing your doing this is a form of committing fraud and now seeing how he doesn't tell the truth but twists it makes me know that infact I am in the right track with handling this. You legally can't charge for something the customer doesn't want or need and then when asked for a refund not issue one without some sort of consequences. 

• Initial Complaint

  Date:08/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint has to do with the fact that I bought a used alternator on Wednesday July 30th from 111 Salvage the part didn't last one day they told me that I have no choice but to take store credit even though I paid with my debit card they will not give me my money back they are on telling me I can access store credit and my car is currently broken down in ************** on the side of the road they're not offering to help with a tow that I'd offering to help with the maintenance or anything and so buying the part from them is now costing me a few hundred dollars I at least would like my money back so that I can go somewhere else and get a different part. I don't want store credit because I don't want to use that establishments Services again the first time I buy something from them and it breaks down why would I want anything else from them. I just would like my money back and to go about my way at this point they say they have signs posted everywhere that they only give back store credit on malfunctioning parts in my opinion they shouldn't be selling malfunctioning Parts they should test them properly to make sure that they work otherwise they're just selling broken parts to unsuspecting customers in order to keep them going to their store.

  Business Response

  Date: 08/22/2024

  Hello,

  All transactions at our company are store credit only and this is disclosed on all receipts given to customers as well as posted on signs outside where customers check out.  We are not able to issue a refund.

  Thank you,

  111 Salvage LLC

  Customer Answer

  Date: 08/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 3,2024 I purchased 1997 ****** 4Runner used 3.4 engine with *******mile and had to wait to have motor installed by the mechanic So With me having to wait on the shop to install my engines and they finally got around to it being installed they charge me for removing the clutch on the engine that I purchased from 111 salvage in ******* city ********. They charge me for removing some type of bearing and having to install a flex plate or flywheel. after having all that installed and told me something about the wiring harness replaced, they also told me that if fuel rail needed to be replaced because the junkyard and that they cut all of those things off the engine and then finally three days later, they call me and say the motor is no good. The crank wont turn and the motors locked up was exactly 10 days after my 30 day warranty that 111 Salvage offers in Granite city Up next, I waited another three days to get a response because i called and said the motor was no good to see if they would replace it but on 24th June received an call back from them saying that they were no longer gonna cover my warranty that I was out of the 30 day warranty window. What a big let down for a company to not have any sensitivity for the situation me as a female Not knowing what to do next with $900 paperweight of an engine living on reduce income because I was trying to get my vehicle back up and running so I can get me and my children back and forth plus me having to pay for the labor of having the motor installed and now Im just out of $935.70 . I cannot recommend 111 salvage too Anyone to buy a motor or transmission from this location because they themselves dont check the motors and see if theyre running they themselves dont check the transmission to see if functioning they sell them to you sell them to you not knowing the history on the motors or if theyre functioning, what a big letdown

  Business Response

  Date: 07/01/2024

  Warranty with our orders starts the day of pickup and we can't control how long it takes the customers mechanic to install the engine.  Our warranty only covers the block and heads which is explained on the warranty that is given to the customer at the time of pick up.

   

  Thank you,

   

  *********************

  111 Salvage, LLC

• Initial Complaint

  Date:06/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent them a $150.00 on March 3,2024 for a deposit on a transmission but havent received any response so I reached out to them twice and have yet to receive a response.

  Business Response

  Date: 07/01/2024

  Customer did put a deposit down of $150.00 to order a 2008 Avalanche Transmission on 5-2-24.  We have attempted to reach the customer by phone 3 times and the warehouse Manager, *******************, has emailed him twice.  I personally, emailed him once to let him know that ******************* would be in touch with him regarding his order.  ******** has made no attempt to reach us back and his order is still here waiting for pickup.  The $150.00 is non-refundable.  

  Thank you,

  *********************

  111 Salvage, LLC

• Initial Complaint

  Date:11/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially purchased the transmission on 9/18/23. That transmission had a piece missing and had to take it back. I was then issued a second transmission had it put it but it wasn't shifting gears. Had to get it take out and sent back. I was then issued a third transmission. Had it put in. It wasn't shifting gears. Called *** *******, they said to take it to the dealer and get it in writing that it was someone wrong with the transmission. And that's what I did. I had to pay to tow the vehicle to the dealership and away from the dealership. I had to pay the dealership for looking at the vehicle. Yes *** did refund my payment for the transmission but I'm out way more than that. I believe I was taken for a ride. I understand that maybe one transmission you sell can be bad, but how do you sell 3 bad transmissions to the same customer. I'm on disability and on a fixed income. And to top it all off, my vehicle still is not fixed. Then I asked them for my receipt back, the gentleman said his boss had to send paperwork off somewhere. I asked can I just get a copy of it, and they said no. Which made me further believe they have shady business practices. Just my opinion.

  Business Response

  Date: 12/13/2023

  As customer stated, we did refund the customer for the product purchased.  We do not refund customers for labor which is explained in the invoice they sign.  Our engines and transmissions are used products and therefore that is why they are sold at a discounted price as well as with a 30-day warranty.  We do not owe this customer anything additional.  Thank you.

  Customer Answer

  Date: 12/14/2023

  I'm not disputing the fact they didn't give me a refund. My position is how do you give the same customer 3 bad transmissions. I understand you are a salvage yard. So are you saying that you don't care whether or not your parts are good or bad. I lost an extreme amount of money. Nobody goes somewhere thinking they are going to keep being given parts that are not in working condition. None of the transmissions given to me were in working condition. Sounds like they should do better when selling parts of that nature. I'm pretty sure they can run tests on transmissions before they sell them to make sure they are still in working order. $580 is not cheap. Ain't nobody got money to throw away. I know I don't. I paid 3 times to have those transmissions put in and taken out. Not to mention paying someone to pick up and drop off said transmissions. Plus towing to and from dealership. And transmission fluid. Like I said in previous email, I'm on disability. I was looking to get my vehicle fixed. I paid for a product that didn't work plus was given 2 additional products that didn't work also. Noone is expecting to be taken for a ride. Like said, I could see you giving someone 1 bad transmission, but the same customer 3 bad transmissions. Make it make sense. Sounds like shady business practices to me. And when I asked for the receipt back I was told I couldn't have it. I see they didn't address receipt  accusation in their response. 

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 21, 2023, I went to the self service business 111 Salvage Inc. Reluctantly that is since I've previously had bad experiences here but I friend of mine really seen something they were interested in and needed me to come and pick it up for him since he was unable. As normal I paid my $2 entry fee as I signed in and went straight to work.. took me a few hours to pull 2 exhaust tail pipes. (which are listed as "muffler pipe" on their webpages' price listing for $7.99 +tax of course.) On the same price list is a part listed (ANY MUFFLER-$12.99) this is in printed proof there are an obvious difference between "muffler & muffler pipe" So I'm expecting to pay $7.99 x 2 + Tax. Then here my total comes 2 $31.70.? Confused since I had called ahead an triple checked my price and parts.. I questioned the total only for the parts reporter at the exit to tell me that my exhaust tail pipes have mufflers on them.. WRONG. I 100% know either someone ignorant or someone thinks I am. So I ask for a price breakdown in various ways I get "both pipes have mufflers therefore they are mufflers... then there are both muffler pipes.." still flabbergasted by ignorance because what he was calling a muffer was not a muffler.. the correct term "resonator" isn't a muffler they may work similar type jobs but not so close that they could both be muffler or that would be the name. so too my total if in fact they were... it would be $7.99 x 2 + $12.99 x 2. My recipt has 1 charge for (any muffler)... it's either both or non... They simply advertised 1 price and snuck in an addition.. I spoke with manager and she was adament that i bring them back for a full refund in store credit or nothing at all... I said what if I bring them back over will i recieve store credit for the over charge... She said NO.. Their MANAGEMENT team mosty need better customer service training.. lack proper manners, and need look into for fraudulent practices at least.. I'm so disappointed how they treat their customers.

  Business Response

  Date: 06/26/2023

  Hello,

  I explained to the customer that our employee gave him a discount and rather than charging the customer $12.99 twice, the employee only charged customer $12.99 once.  The reason that the employee gave customer a discount was because the customer didn't have money to pay for the parts.  While the customer was at the counter, customer was exchanging work to be done for another customer in order to come up with the difference to pay for the parts.  Our employee along with 3 other employees witnessed this and discounted the parts to do the customer a favor.  Customer is incorrect in stating there was an "over charge" nor was Management "adamant" about bringing the parts back. There is nothing we can do further to help this customer, as we have already discounted his parts as a courtesy.

  Thank you.

   111 Salvage LLC

   

  Customer Answer

  Date: 06/30/2023

  Complaint: ********
  
  I am rejecting this response because: There in fact was an over charge. I was over charged for the price of 1 (ANY) MUFFLER $12.99 +TAX. What I had was two MUFFLER PIPES. The 2 pipes where both cleanly removed from a RED DODGE RAM truck with a burnt up cab 2 column 3 row back.. The muffler is probably still on the truck  (which was a single in dual out)  that refers to the pipes coming in the muffler and the out of the muffler. I don't believe being charged for a muffler I didn't have at the checkout stand should ever be thought of as a courtesy. Let's be realistic here if I had 2 mufflers I know any business that doesn't have a special or promotiion if you will for such a deal as "buy 1 get 1 free" would charge any customer full price for both items or else they would be giving free product away to customers who "didn't have they money to pay" for the additionals ALL DAY EVERYDAY. I'll offer a suggestion maybe updating the parts list to a more detailed "parts price list" for instances parts of an exhaust system (Manifold, flex pipe, y pipe, straight pipe, muffler, tail pipe, RESONATOR, tips). Where does anyone go and buy a transmission and get charged for a engine..? Cant call a RESONATOR A MUFFLER... Because correct me if I am wrong they are two completely different parts.. any mechanic or salvaged parts llc could not prove otherwise. OR  they wouldn't be named differently if they were the same thing.
  
  
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:01/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was taking a part off a truck and the place was about to close needed to take 6 more easy star bolts out. The guy charged me for both parts told me to bring it back for a refund. Brought it back they gave me store credit not cash refund for something attached that I didn't want or need. I don't go to the junk yard that often and had I known no cash for something out my control is wrong. Far as no cash refund your going to charge me another $2.00 to enter right off the start again. The government needs to look into this my thoughts.

  Business Response

  Date: 01/19/2023

  Our office hours are 8:00 to 5:00pm Monday-Sunday.  We have a forklift that begins to sound the horns at 4:30pm to inform customers they have 30 more minutes to gather their parts and work their way to the check out line.  The customer mentioned in his complaint that he had "6 easy star bolts to remove" and he "didn't need or want part" so had the customer allowed himself the extra time, he would have been able to remove what he didn't need before checking out.  Our facility is a you pick your own part facility and it's up to the customer to know the time frame that is needed to pick and remove the parts they need off the vehicle.  We have an extremely high volume of customers and we can't allow customers to stand at the checkout counter and remove parts, they decide they don't need or want, when it's closing time and other customers are trying to cash out as well. Our receipts are full disclosure to customers and they clearly state on the receipts "no cash refunds exchange or store credit only."  The customer had 2 options.  1.  He could have not paid for the part that he didn't need or want and left it here to return back the next day to continue working on it or 2. Purchased the part and returned the part he did not need for store credit. In order to use store credit, customers must present the receipt to show proof of the purchase.  Not only is our store credit disclosed on receipts, it's also disclosed to customers on signs that are hanging on the fences when customers enter the yard and exist the yard.  We can't refund one customer their money when it's a policy for all customers.

   

  I've attached a sample of a receipt to show you the disclosure of policy.

   

  Please let me know if you have any additional questions.

   

  Thank you,

   

  ***** *****

  111 Salvage LLC

  Customer Answer

  Date: 01/20/2023

  Complaint: ********
  
  I am rejecting this response because:
  The guy explicitly told me to go ahead and take it and had 30 days to return it for a refund otherwise I would have asked for another 10 minutes to remove the part I didn't need. I guess because I didn't want to hold the place up from closing I'm going to have to take a voucher instead of cash. 

  How is it legal in the first place if you have a receipt in hand the company makes you have to come back when or if you ever need a part. I'll go out and say it's because you have to pay every time you enter the place I could see if I didn't have the receipt or changed my mind or something ridiculous like that. Actually someone really need to look into why they don't have to return your money rather than making you take credit no other companies are allowed to if they provide a receipt. Besides everything else I wasn't offered the opportunity to take the added part that I told them I didn't want only that I could bring it back for a refund. 
  
  
  Sincerely,
  ******* *****