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Business Profile

Car Dealers

His Will on Wheels Auto Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been trying 2 pay the last payment and get title for 3 months

    Business Response

    Date: 01/17/2024

    I just called the consumer and left a message of out business hours. We are closed on Mondays, Wednesdays, and Sundays. Our hours of operation are Noon-5pm Tuesday, Thursday, Fridays, and Saturdays. He can come in at anytime on those days and we will help him with his last payment and get his title. Is his title is in Springfield, then we can take his final payment and request for it to be sent to his home. 

    Business Response

    Date: 01/17/2024

    I just called the consumer and left a message of out business hours. We are closed on Mondays, Wednesdays, and Sundays. Our hours of operation are Noon-5pm Tuesday, Thursday, Fridays, and Saturdays. He can come in at anytime on those days and we will help him with his last payment and get his title. Is his title is in Springfield, then we can take his final payment and request for it to be sent to his home. 

    Customer Answer

    Date: 01/17/2024

    I have received my title all is good

    Business Response

    Date: 01/18/2024

    I looked through our files and we don't see him as a customer of ours.  We don't get titles here.  I did try to call ******************** and left a message but haven't heard from him.

    Customer Answer

    Date: 01/19/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:07/21/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gave this man $745 for the car and the state gave him $1000.00 on my behalf. The car was $3000.00 so that left me owing $1255.00. I did all of this 06/22/2023 I have been waiting for the title for 30 days. I went to the business today to get my money back and he stated that I had an attitude but I did not have an attitude I just want my money back. I would like to receive a refund in the amount of $1745.00.

    Business Response

    Date: 07/31/2023

    We refunded the $745.00 to the customer.    We never did receive anything from the state in the amount of $1000.00 So, we can not refund customer anything we did not receive. 

His Will on Wheels Auto Sales is NOT a BBB Accredited Business.

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