We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fitness Center

Fit Life Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Club fitness closed down and a new gym took over. Club fitness sold them my bank info and now this gym is charging me without me even signing a contract with them or anything. They claim I have a membership there when I one didnt sign a contract and two I couldnt even get through the doors to speak to them on this issue.

    Business Response

    Date: 05/28/2024

    October of 2023 our ************ location was taken over by a new company Fit Life Fitness. We are unable to assist in this complaint as we do not have access to any prior or current member records, billing or agreements. The wrong company has been contacted. 

    Business Response

    Date: 06/18/2024


    I have reviewed the complaint as well as the contract that the member signed when they enrolled with Club Fitness on February 20, 2023. Our company, Fit Life Fitness, purchased the gym from Club Fitness in November 2023. The contract the member signed granted Club Fitness the right to assign the membership at any time for any reason. As part of our acquisition of the facility, Fit Life Fitness was assigned all rights and responsibilities stipulated in the member's contract with Club Fitness. 

    In October 2023, Club Fitness notified their members via email that the sale would be taking place and that their memberships would be transferred. In the event that communication was not received, we have canceled this member's agreement and will be issuing a refund of $100.00. The refund should be received with 15 business days.

Fit Life Fitness is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.