Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an EcoTools Bristle Bath Brush from Target and everything was fine up until about 3 weeks into using it. I noticed that it began to get a black mildew on the wood. I did everything I could to clean it and get rid of the mildew and mold, but nothing worked. I tried bleaching it and putting peroxide on it, but it continues to stay. I rinsed this brush really well after every single use, so I don't think this should be happening but it is. I contacted Ecotools through their website message system and I received an email saying there was nothing they could do to help. I even asked them to send a replacement but I got no response. Thank you for taking time to address my complaint.

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 12, 2023, I bought a Real Techniques Miracle Complexion Sponge at ******* for $5.47. I used the sponge only 2 times, yet the first time I washed it (very gently, I might add) pieces shredded off of it. I had my receipt, but I had discarded the package since I hadnt expected I would need to return the item. Because I dont have the package, returning the defective sponge to ******* was not an option since they dont have a barcode to scan. On January 16, just 4 days after purchasing the sponge, I wrote to Real Techniques asking that they send me a replacement or refund. They replied, informing me that they dont provide customers with refunds or replacements, saying my only option was to return it to the store. I replied, reminding them returning the defective sponge to ******* was NOT an option for me since I didnt have the packaging anymore. After emailing back-and-forth with Real Techniques for several days with no luck, I wrote saying that if I wasnt provided a replacement, refund, voucher, or a comparable option, I would write a bad review for the sponge and publicly share about my negative experience. In response to this email, a representative wrote saying that she would escalate/elevate my request and that I would hear from someone within 13 days. When +3 days passed, I wrote again, and someone replied, again reassuring me that someone would contact me within 1-3 days. That was over 3 weeks ago, and I never heard from anyone. I have all emails if you need to see them. Thanks!

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon using their miserable product #****A (loofah on a stick) only three times, the loofah head came completely OFF! I went on their website and saw a TON of other complaints about this same product. 25 reviews were negative on it; like 5 were okay with it. And this miserable company had the gall to say that I had to take it back to the retailer for an exchange and that they would not send me out a replacement product! What kind of nonsense is THAT? Hello? It's not the retailer's fault that the quality is clearly INFERIOR! I already know that Target and ULTA insist on having a receipt, and this was given to me by someone. I'm not going to go to that person and ask for a receipt. How ridiculous! What kind of wretched company would not immediately send out a replacement (though I asked for the brush and not this horrible loofah thing!) when I told them I would be sending them photos of the item!?!? First, I called them on July 20 PLUS I emailed them from their site that same day, and no response. I had to email them again today just to find out why I was not even responded to over 24 hours ago. A very questionable company that needs to be put OUT of business!