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Find a Location

Muller Honda of Gurnee has 1 locations, listed below.

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    Business ProfileforMuller Honda of Gurnee

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.67/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/1/2016

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    HONDA NEW VEHICLE

    Products & Services

    HONDA AUTO PARTS & SUPPLIES NEW, HONDA ACCESSORIES

    Business Details

    Location of This Business
    7000 Grand Avenue, Gurnee, IL 60031-1626
    BBB File Opened:
    1/26/2016
    Years in Business:
    9
    Business Started:
    11/25/2014
    Business Started Locally:
    11/25/2014
    Business Incorporated:
    11/25/2014
    Accredited Since:
    7/1/2016
    Type of Entity:
    Corporation
    Alternate Business Name
    • Gurnee Motors, Inc.
    Business Management
    • Mr. Karl Novitskiy, General Manager
    Contact Information

    Principal

    • Mr. Karl Novitskiy, General Manager

    Customer Contact

    • Mr. Karl Novitskiy, General Manager

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/26/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    2023 Honda Passport purchased June 5 2023. Salesperson was ************ **** made photocopies of our drivers licenses and social security card. We agreed on price, then price increased $2400.00 in finance office. My wife wrote check for down-payment of $3000.00. Next day, we received alert on checking account. Called ****, he said he talk to his boss and call us back, **** did not call back. Fake check was deposited in our account and $3000.00 cash was taken out with Fake ID. Our down-payment was stolen. We filed reports with our bank and Gurnee IL police department. The impostors stole money two more times even after account number was changed. Imposter used social security number as I'd and Fake I'd. A man and a woman both impersonated us. A total of $3700.00 was stolen. We left numerous messages email for owner Mark ********************* We did get call from a general manager at the Gurnee location. We have requested a sit down with Mark ******************** to show him our paperwork. We were told Mark ******************** is a very, very busy man. That was back on October 11, 2023. We have purchased 2 Hondas from ******************** Honda over the years and using their service department for 20 years. We believe ******************** Honda did not protect our personal information. ******************** Honda has no idea how upset we feel about this violation. We have been very busy too trying to recover our identities. This has been a total nightmare. I am still recovering from a stroke in January 2023. The salespeople at a Honda of Gurnee were made aware of this fact. We were easy targets. We want to know who stole our private information. We used to trust ******************** Honda, we were customers for 20 years. We cannot recommend this dealer to anyone, and we tell anyone who will listen about our identity theft .
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Arif S

    1 star

    03/03/2024

    STAY AWAY MR. ***************** THE MANAGER THINK CUSTOMERS AS A BEGGAR VERY RUDE I HAVE NO IDEA HOW THE MANAGEMENT HAVING THIS KIND OF PERSON RUNNING THE BUSINESS WE PAID $500 TO HOLD THE 2024 CR V AWD EX ON FRIDAY JANUARY 19TH TO SALE REP **************************** WAS VERY NICE PERSON BUT OF COURSE THE MANAGER HAVE TO DO FINAL SALE THE ***** REP MENTION COME ON MONDAY JANUARY 22ND I CALLED HIM TO PICK UP FROM ******* ABOUT MORE THAN 1 HOURS DRIVE AND VERY COLD WEATHER PAID TOOLS AND GAS AND MY TIME THE *** MENTION ABOUT 30 MILES BUT WHEN PICK UP IT WAS AROUND 100 MILES I MENTION HOW THAT HAPPEN OR AT LEAST COMPESTAT BUT THE MANAGER TOLD HIS ***** REP TO REFUND MONEY WHICH HE DID OTHER ***** LADY INTERVENE WE AGREED TO BUY BUT AGAIN THE MANAGER CAME AND ASKED ARE YOU BUYING CAR I SAID YES BUT HE SAID WE NOT SALLING TO YOU WE WALKED OUT AND WENT TO OTHER DEALER GET A BETTER DEAL FROM OTHER DEALER WILL NEVER GO BACK EVEN THEY OFFER FREE CAR

    Local BBB

    BBB of Chicago & Northern Illinois

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