We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Auction

FIRST MARSHALL AUTO AUCTION

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Auction.

Complaints

This profile includes complaints for FIRST MARSHALL AUTO AUCTION's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

FIRST MARSHALL AUTO AUCTION has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/01/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Against First Marshall Auto Auction Request for Full Refund To Whom It May Concern:I am writing to file a formal complaint against First Marshall Auto Auction regarding a serious issue with the vehicle I was promised and subsequently received. On February 26, 2025, I purchased a 2014 ********** Outlander with ******* miles from First Marshall Auto Auction. However, instead of receiving the vehicle I was promised, they sold the car to a dealer and provided me with a different car, which had a significantly higher mileage.The car I was given had a different VIN number and ******* miles on the odometer, which is far from what I was promised. This is a clear case of misrepresentation and breach of agreement. Despite numerous attempts to resolve the matter, including recorded conversations and exchanges with the auction staff, I was left with a vehicle that does not match what I paid for.I have all relevant documentation, including receipts, the Carfax report, and recordings of the conversations where the discrepancies were discussed. My last communication with the auction was on February 28, 2025, where no satisfactory resolution was offered. This situation is not only frustrating but also unacceptable.I am requesting a full refund for the vehicle, as the auction failed to deliver the agreed-upon car. I demand that this matter be investigated and resolved promptly.Thank you for your attention to this issue.Sincerely,Rukayat Iginla

    • Initial Complaint

      Date:02/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the auction to look for a car for my son and daughter. We bid on 2 cars and paid the deposit. After they made me wait till 5pm to finish the purchase I was taken in a room to complete payment. They kept talking on extra fees. I am not from that area and it seemed really sketchy and to be honest, I was scared. So I paid there fees. As we are filling out paperwork I noticed they had put my address as an address in *******. I do not live in ******* and I pointed that out to them. They said that is the address they use for everyone. At this point I just wanted to get out of there so I left. My son and I drove to a nearby gas station to fuel up and drive home. It was unable to get the car to start. I drove back to the auction and the *** said, no speak English and shut the door in my face. My son decided to call the police to see if there was anything they can do. The officer was able to assist in getting the car started and said we got scammed. They hear it from that place all the time. We drove home and now I am worried as I have no title for these vehicles and they have an out of state address listed as mine. I am unsure what to do at this point

    • Initial Complaint

      Date:01/10/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went First Marshall auto auction on 12/28/24 to buy *************************************************** their website for sale, they kept me to wait until the end of auction and after the action was over they told me it was already sold out. They put pressure to buy 2020 ********** Mirage G4 ES and promised it was good car for $3900, because already I spent whole day and was tired, so bought it for $3900 + auction fee $290 + sales tax $297 + document fee $255 + postage fee $35 + permit fee $75, so total paid $4852. I was never given a chance to check the vehicle before purchase. When I drove out, it was totally unsafe condition. I had to take it to the mechanic and spent more than $1100 for immediate repair (I have receipt). Later what I found was they had listed out the same vehicle for $3500 in their website for sale, then why did they sell it to me for $3900?. I have attached their advertisement taken from their website and which was listed out for $3500. Let us be honest, I am requesting to refund the difference which is $400, I am not asking the refund of auction fee or repair cost or anything else. Thanks.

    • Initial Complaint

      Date:11/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      October 30th 2024 I attended an auction. I was told by an employee I can put down a $700 deposit and start a payment plan for how much time I needed to pay the rest. I put the deposit for a 2009 ****** Murano which total pricing is $1900. After I put down the deposit I was told to come back the next day to talk with someone to start the payment plan. When I went back the following day. The employee assisted me outside and asked me did anyone mention the extra fees. Then he told me to give them a call to set a meeting with the manager to set up the payment plan. Ive been calling since October 30th to November 6. Each time I call Ive been told weve left him a message he will give you a call back. I still havent received a call from a manager.

    • Initial Complaint

      Date:10/31/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/09/2024 I went to first ******* auto auction to look and possibly purchase a car that was on their website 2014 *** listed for ***** before the auction began at 6pm we were allowed one hour to browse cars on the lot the car I came to look at was not available I was told by ******* and a few other employees that it will be shown at the auction so I stayed and attended the auction me and several others never saw the cars we came for which was listed online all employees kept hounding us to purchase other cars that were brought through half of them not working or ran down after wasting 4hours the 2014 *** was never shown or no one had any information on the car I was then offered a 2016 *** optima that came through the auction that they wanted 2700 for but offered me 2200 by me only having 2100 to begin with I chose to proceed with the offer I was told I had to put 700 down and its non refundable and at the end Id have to pay the remaining balance the remaining balance came out to be an extra $600 on top of the 2200 they dont give any information on the cars nor let us test drive them no one left with a car that night due to the increasing price Ive requested my 1200 I put down b/c I cannot afford to keep paying for Ubers and Lyfts and rentals trying to get to work due to this company over charging and me having to pay extra for fees I knew nothing about Ive contacted them trying to at least get my 500 dollars I put on top of the 700 thats allegedly not refundable but my 500 is absolutely refundable this company have no business being in business people have lost way too much money dealing with this place just for none of us to not leave with a working vehicle or a vehicle at all I want my 500 back if not the whole 1200 this is affecting my livelihood

    • Initial Complaint

      Date:10/24/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Oct 5, I contacted them about a 2006 Jeep Commander that was blue and they said I can come and get the vehicle. It didn&#**;t happen. I was told by one of the H35**383231323837Heers that he had my vehicle and it would cost more because it was a 2008 Jeep Commander in Red. When I put in the information it was a black Jeep Commander. They literally stole all of my money. He said they did not have a way to take my vehicle and ship it to me, the paperwork is all wrong, it is not drivable. I have asked if I can contact the owner and they said it is not possible. They are still not able to work anything out for me. I was given the runaround by them. I feel that I was scammed because they said I could buy the vehicle but I can&#**;t buy it. I asked for my money back and he said that was not possible. I asked if I could get a different vehicle, he said it would cost $550 and I would have to come out and pick up the vehicle. I would like to get my money back or talk to the owner of the company.

    • Initial Complaint

      Date:09/25/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 6th 2024, i purchased a ****** Altima 2017 paid cash for the vehicle, ($5077.00) and i was promised i will received the Title within 30 days from the date of purchase, but up till today date which is the 25th of September 2024, i have not received any title or any form of explanation, why i have not yet received my title as they have promised- at the time of purchase i was given a temporally license plate number, that will expire within 90 days, that has expires on the 20th of this month which is September 2024. i have call the auto dealer countless time, Name of the individual i have spoke to countless time is ***- and they continues to makes empty promises that the title clerk is responsible for send me the title, from one excuse to another, some time they will take my number with the hope they will call me back, and they never did, i am getting frustrated, and this car in question , i bought for my son to use for school, and part work, now the car is in accident, i still do not have the title to get a permanent license plate number, i do know what to do next, please i am making an appeal to this agency to help me recover my title so i can use it to get a permanent plate number. Thanks,Sincerely ******* Izebhijie ************

    • Initial Complaint

      Date:09/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase a vehicle after the manager **** lied saying the vehicle I came for wasnt available . I showed 3 other options and **** insisted the vehicle he had was better than them all . I had to pay a $700 nonrefundable fee . They refused to let me see the car. They pulled the vehicle out the lot the car immediately stops where they pulled it from their back lot . And was still there when I left and couldnt get in contact with them . Ive tried multiple times to contact the owner and they have given me the runaround . My rights have been violated as a consumer by A misrepresenting the vehicle as well as refusal of inspection. And B by intentionally misleading the consumer and refusal to correct it without paying more money .

    • Initial Complaint

      Date:05/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 1998 ***** Accord from this auction I was given a price of $1200 after they added all the additional fees it came out to 1700 after receiving the vehicle the vehicle barely wanted to start when it did start. It was shaking the wheel wouldnt turn, I took it to the nearest auto repair shop where the transmission went out after hours of just buying the vehicle. I feel like this company has unfair practices and I am asking to either get a refund or for them to give me a credit to purchase another vehicle for $1700 is a lot of money to lose .

    • Initial Complaint

      Date:03/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sold a car under false pretense they told me to put my 600$ deposit down and they will bring out the car which they never did he told that the deposit was non refundable and the deposit cant go towards another car I kept asking this man to bring out the car only to be told after the auction that I couldnt see the car but if I wanted to see I had to come back Monday I was there for 8 hours on 2/24/24 only to find out the car was lemon the engine was knocking and when I picked up speed the engine shook the whole car then shut off I only got 20 mins away from the place when it started doing that took it back yo first Marshall auto auction and left it there looked at my bill of sale to only find out that the tile was rebuilt and was never told about that called them first thing Monday morning and was told to put another engine and transmission in cause I cant bring it back to get another for another 550$ fee cause I cant get my money back then they called me back march 5th telling me that my title was there it came back which it was never mailed to me I told him that Im keeping that car it has a rebuilt title which I was unaware of and that the engine and transmission is going out I told him not giving him another 550$ for Another and told me that I didnt which I have on recording only to get there and to be told to pick out 6 cars once I did that I came back in and he only looked up one suv that I picked out and said this to much we dont have any cars that was the price I had paid for the car which was 4050 after all the fees the put on it which the car was only 3500 and when I didnt want to give him another 550$ he told me that I had to take that car that I already or he was going to tow it then Im go be out of a car and money

    FIRST MARSHALL AUTO AUCTION is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.