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Business Profile

Photographer

Southern Roots Portraits

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a boudoir photo session that took place on 8/26/2022. The package was to include digital images and a photo book with all choosen images. Images were promised digitally within a week. It took 3 1/2 weeks for that after multiple contacts. This was to have been a gift for my husband. I have made more than ten attempts to contact her and get information about the status of the book. She either does not reply at all or makes excuses as to why it has not been delivered. In November after 4 unanswered messages Started on Novemeber 1, she replied November 18 and stated she ordered from an over ************ and would place a new order from another company and it should be here within a week or two. I have never received my book, I have made two more attempts to contact and she does not reply. I have emails of contacts and invoices paid but she has deleted them now from the links provided. It has been almost 5 months since I paid in full and signed the contract. I have tried contacting via email, telephone and messenger.

Southern Roots Portraits is NOT a BBB Accredited Business.

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