Business ProfileforGregory Hyundai, Inc.

I had been looking for a used, CPO, Hyundai Santa Fe for approx 3 months. I found Gregory Hyundai in **. I contacted the dealership and worked with ****. He told me he knew the previous owners of the car I was purchasing and it was like new. I agreed to the purchase, verbally and written and he said they had an extensive pre-owned checklist that was completed on the car, so based on that and the car being a CPO, I felt assured purchasing without seeing it in person, first. Because I live in **********, 5 hours from his dealership, we met 25 miles from his dealership in ******, **, still a long drive for me, as well as coordinating drivers to help me. (I met with ***, from his dealership, **** was not present). We signed papers and parted. On my drive home, it was raining and by the time I got home, my front drivers side headlamp was full of condensation. I wasnt too concerned as it was CPO. My boyfriend called **** and he told us to take it to a local Hyundai dealership and they would repair it as a good faith repair and submit it to corporate. We called our local dealer and they said they would not repair it b/c they didnt know if Gregory Hyundai may have power-washed it and cracked a seal or whatever. So we called Gregory back and they said bring it in. Im not driving 5 hours to repair a headlamp that should be covered on a CPO and missed on their extensive used vehicle checklist. Weve been assigned a case manager at Hyundai Corporate, who has missed 2 scheduled return calls to us and when we call his number its constantly busy. On his first last call he told us he still doesnt have an answer and we questioned that if he, representing corporate Hyundai doesnt have an answer, whos going to? Its been a nightmare with Gregory Hyundai and Hyundai Corporate to get a headlamp replaced. Id like the replacement done locally and submit the bill to corporate or Gregory Hyundai. Its CPO- I should not have to spend another dime. This was a FULL CASH PAYMENT.