We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Concrete Contractors

Sam the Concrete Man
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired them to lay a patio, the first time the work crew came out, they splashed paint across the bottom part of the house, they dumped concrete mixture behind my yard, instead of disposing of it properly, 3 or 4 of the steps where lopsided. When I informed the owner about it, he eventually sent out another crew, the stairs were adjusted and smoothed out, they did not get the paint off my house, they only made it look worse and on the side of the steps of the patio, the patio was corrected. Now 2 years later (I am still under warranty) I am having issues with a chunk of concrete missing or deteriorating, I call the business, and the owner showed up when I was not home and text me and told he took care of the issues with out even discussing it with me, which I feel as though he did this on purpose so that he would not have to see me. When my husband and I got home, we noticed he only repaired the crack, but the other issues where not fixed.

    Business Response

    Date: 10/19/2024

    Trayc, I texted you and sent you a calendar reminder stating when I was going to be there.  Also, you complained that you reached out to us and we never got back to you.  You have my card with my cell phone number and I never heard from you.  The reason your patio cracked is because of your neglect.  It was obvious that whoever takes care of your yard had used a string trimmer around the patio and had removed the rock that was supporting the patio to such an extend that I could fit 1/2 of my hand under the concrete.  When I initially came out to look at your issues, I informed you of this and when I came back to repair the crack,  the dirt back fill was still not done.  As we discussed, I apologize I missed the piece that was broken off but I have been back since and have repaired that for you.

    We installed this patio 3 years ago.  Your warranty is 1 year as your contract states.  You reached out to us 3 years after the patio was installed and we still came out to address your issues.

  • Initial Complaint

    Date:08/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired them 2 months ago, and they gave us a 1 year warranty. They did our job without a permit. We have received a letter from the ******** ****. Now that it is done, it is cracking. They patched it but it continues to crack.

    Business Response

    Date: 08/16/2022

    This is an ongoing matter that we are trying to work with the customer to resolve.  The cracks that occur are surface cracks and not structural.  We have been patching the cracks as per the agreement that the customer signed.  The permit issue was a misunderstanding and has been resolved.  The city inspector had come and inspected the drive and also made the comment that " all concrete cracks".  However, this is not what the customer wants to hear.  As I explained to the customer, in the fall when we have more suitable weather, I will do an overlay of the concrete to take care of the surface cracks. I have been responsive to the customer despite the verbal and physical attacks by the customer.  I am working hard to resolve the issue

Sam the Concrete Man is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.