Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buyer Beware!!!! They will completely lie to you and clear codes just to get a sale! Please if you buy anything from them take it to another mechanic shop first. They also have you sign to where you wont sue them if anything is wrong on the car. They printed out a false report on things that were quoted fixed but the work had never been completed. Save yourself some money and dont buy from these scammers!!!! Definitely will be filing a complaint with the *** as well. I was also contacted by the business to refund me $500 of the $2,000 I spent on repairs only for it to never happen. The fact that they have someone on the board of the BBB is scary as well. This looks very bad for the BBB as well. Also will be contacting the Illinois state attorney for what seems to be a lot of corruption going on.

  

  Business Response

  Date: 04/17/2025

  Mr. **** ********* posted a review about a vehicle he purchased August of last year. I reached out to **** and talked to him about his concerns. I offered **** $500 for his inconvenience and **** agreed that will be ok. On April the 12, **** reached out to me via text message in regards of $500. I apologized for the delay and informed him that I needed for him to sign a "hold harmless release form".  He responded in a spiteful matter and informed me not to worry about it and that he going to continue this issue his way. On April 16th, I called **** and informed him that offer of $500 was still available and agreed once again, so I inform him that I will send him the release form and as soon as he signs and returns the form, I will issue the check. I sent the form at 3:59pm. **** text me at 4:25 pm "still no email" so I resent the email again at 4:427pm. At 4:40pm, texts and stated that he hasn't received the email. I responded and sent him a screen shot stating the time and email address sent to. As per attachments, **** responded with threats if he didn't receive the email by the end of day. I asked him to check the screens shots and verified the email address. I attempted to call him since i was driving at the time, he texts me to stop contacting him. I responded wishing him a nice day, his response " leave me alone, jackass". I attempted to address this issue with ****, unfortunately he was uncooperative.

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23195632
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** *********

  

  Business Response

  Date: 04/22/2025

  Per my last conversation with customer, I sent a "hold harmless" agreement via email. Customer states that he never received the form, I resent it from another email address. Asking via text to verify the email address, as you could see from the previous attach copy of text conversation, Customer requested for me to stop contacting him and reference me in a derogatory way.

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23195632
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used vehicle a 2015 Chevy Captiva, it was sold with a i year ***** mile bumper to bumper warranty.The abs light and traction lights are on and they will not fix this under warranty It is clearly covered by the warrantyi have had the vehicle 2 months and it has been in the shop for 4 weeks of that time for other issues that they have fixed. I believe they are a good dealership, but they need to fix this for me, Thank you

  

  Business Response

  Date: 03/11/2025

  Mr. ******* purchased his 2015 Captiva on 12/06/24 with ****** miles on the odometer. We provided him with ************ warranty for 3 months or 3000 miles (See attached) at no cost to him. He checked in his Captiva to our service department on 12/26/24 with ****** miles on the odometer. The customer concern was Check Engine light (See attached RO for the repairs we provided at no cost to him). Mr. ******* picked up his Vehicle on 01/13/25.  On 02/04/25 he brings it back with another concern which is ABS light on. After inspecting the vehicle, we told him that it needs driver front hub bearing which was not covered under his 3 months or 3000 miles limited warranty. We quoted him around $450 for the repairs and the 50% of the actual cost to complete the repairs. He declined to move forward with repairs. We appreciate Mr. ******* business, and we would like to extend the same offer of replacing the hub bearing for him at 50% off.                       

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transmission went out on my 17 Silverado that they sold me a few years ago, so I wanted to trade it in. I called, they said they would give me 18k sight unseen if repaired, 9k if not repaired. So I pay 5k to repair it, thinking is worth it. I get there, they're offering 11k for it. I'm a single mother going through a divorce. 7k to me is a ton of money, and on top of that, I'm stuck with a 5k credit card bill from the repair. Not cool. I'm financially burdened now. And one time before, a few years ago, my husband purchased a car from there, they sold him a totaled car. He took it in a few days after taking it home to have it serviced, they found it the frame was bent and the car was worthless. We had to go back in to trade it in for another vehicle instead. The Advantage car stores are not the place to go. They totally overpromise and underdeliver. 

  

  Business Response

  Date: 11/05/2024

  The customer has an appointment at our ******************** location this Saturday the 9th to appraise her vehicle with us and consider her options. 

• Initial Complaint

  Date:11/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the vehicle I purchased recently. Within the first 15 days of ownership, the car exhibited significant problems, including sudden engine shutdowns, radio malfunctions, a dislodged socket, a broken visor, and the emergence of rust stains.These issues were not disclosed during the purchase, leading me to believe the car was in good condition. The overall experience has been marred by the inconvenience of repeated visits and uncooperative staff. Despite reaching out to the general manager, I have faced challenges in obtaining a resolution, with the added frustration of his apparent avoidance.I am seeking a fair outcome to this situation, either through exchanging the problematic car for a reliable one or a full refund of payments made. I believe these steps are necessary to rectify the situation and restore confidence in the consumer-buyer relationship.

  

  Business Response

  Date: 12/07/2023

  ************ purchased the 2016 Cruze on 8/29/23.  Attached is all work that has since been performed on this vehicle, to address her concerns, at zero cost to the customer. We also offered to schedule a complimentary paint sealant for her but she has not done so at this time.   Thank you.  

• Initial Complaint

  Date:08/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my 2020 ****** Corolla in April of 2023. When signing paperwork they stated new tires were put on, when they didnt. After getting the car home in day light we noticed all tires were different brands and treads. They had told me they replaced them, after taking with a manager he claimed we replaced the tire with a puncture which they didnt. When I got replacement tires on all four the repair shop stated there was a tire with a bad sidewall patch that never should have been patched in the first place. They lied to me about the tires to start, when I requested them to replace all tires with matching new ones like they promised they said the best they can do is a $400 check my tires ended up costing me $700. I also noticed there was paint repairs done to front and back bumpers that was not reported on the car fax. Now their terrible paint job is peeing off. I have included a picture showing the paint peeling. I have only had this car a few months and paint should not be peeling off of it.The managers were rude, I wanted the cost of my tires fully covered and I want the paint fixed. They have been unwilling to help.

  

  Business Response

  Date: 08/24/2023

  We have no records of tires that were promised  to the customer. Out of goodwill, we already wrote a check for $400 for the customer, 3 months ago; around the sale. 

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They damaged my vehicle they made a lot of scratches to my body panels paint cross the whole vehicle, from a car wash they gave my truck. Their automatic car wash machine was out of service for the day so they give my truck a hand car wash, I went in April 6, 2023 around 4:32 PM. Went in to get my front license plate bracket installed it had arrived after a month because the part was on back order. I reported the damages they committed to be responsible for them verbally which they attempted to fix them by sending my truck to the body shop to get detailed. Which they failed and did not fix the issue. They replaced body seals to that go on the exterior of the doors. Also got damaged with the car wash.

  

  Business Response

  Date: 07/20/2023

  When ******************************* brought his vehicle in to have the front license plate bracket installed, after installation, ******************** told the Service Manager that we intentionally damaged his vehicle, which is incorrect. Although we did not damage ************************ vehicle, as a goodwill gesture, we offered to bring it to a local body shop to have the light scuffs buffed out. The body shop removed all the tree sap and buffed the scuffs out, ******************** has not been charged for any of the repairs to his vehicle.

  Customer Answer

  Date: 07/20/2023

   
  Complaint: 20345180
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****************************;

        They damaged my vehicle, and verbally accepted that the damage was caused from a bad car wash those were ********************** own words thats why they immediately give me a business card with the body shops information where I should take my truck to get repaired, its sad that people are so ***** and scammers that they prefer to lie, then be truthful to what happened, and come here now and say they didnt damage my vehicle with the bad hand car wash. I will want to talk to the owner of the dealership I want him to know what type of personnel they have in the company. They will do anything to try to scam a customer and they treat customers like c*** ??. ****** never sent me the email or respond to the email I sent him he said he would about what we had talked about and the bad car wash that was the cause of the damage done to my vehicle scratches, etc. God is looking and knows the truth. 

  

  Business Response

  Date: 07/25/2023

  Good evening, 

  I spoke with ******************** this evening. He will email me his receipts of what he paid to his insurance company for the repairs that were performed outside of Advantage Chevrolet. I told ******************** that once I have an opportunity to review his receipts; I will then be able to determine the final decision on cost assistance. I let ****************** know that I also appreciated his feedback regarding interactions with certain staff members at our location and will address those concerns with staff at our next meeting. 

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am making a complaint about the wrongdoing of " Advantage Chevrolet of Hodgkins". This business is the epitome of expressing poor/to no customer service. I visited this location in June of 2022 in hopes of purchasing a Chevrolet Tahoe that they were selling. I got a sales consultant by the name of "*************************" . She was very concerned about me making a decision at that moment, I told her that I have to get my pre-approval from my credit union. She stated that she can have me sign and drive for $500, which I told her I would not like to do. I asked for some information concerning the vehicle in terms of service. It did have ****** miles on it but she assured me that I would receive a 1Yr/12,000Mile warranty with the truck, she stated that since the vehicle is not a certified pre-owned I would not receive the 3Yr/36,000Mile Warranty. She stated new cars received 5Yr/100,000Mile warranties. I then kept asking questions concerning benefits of the vehicle to where she got agitated and got an African American older gentleman, who ultimately told me that I can buy the car if I want it but if I want to ask a ton of questions I could go somewhere else. He said he will definitely sell more than enough cars for today. I then proceeded to purchase the vehicle on 6/30/2022. 7/7/2022, was the first instance where I had to bring the vehicle in for a service dealing with the rotors and brakes. There is a sticker that is placed in every vehicle that states battery, brakes, and tires are guaranteed up until ***** miles. This was a false statement because on the service website where you can see the performed services, the brakes were never completed or properly checked, I told them the front brakes were not completed. They gave ****** but completed it with no charge, under the warranty . Next repair 7/14/2022, engine light comes on and there is a misfire code(p0308) I know because I scanned the computer and told them the code. Once again this was completed and no charge to me. Now 1/2/2023 a transmission code comes up (P0700). I take the vehicle to Advantage Chevy of Hodgkins for service and I am left to the words of " there is no warranty on the vehicle, it was our general implied 3 months/ 3,000 mile warranty" which was not stated or anywhere on my signed papers or by my sales consultant. Now, Advantage Chevrolet of Hodgkins has left me with a bill of $6,300 to replace my transmission. The vehicle is sitting at ****** miles, so 9,000miles have been put on the truck and the purchase was about 5 Months ago. This service is unexceptable. I have to sign the purchase agreement for them to get started on my vehicle because I need my vehicle to travel to and from work.

  

  Business Response

  Date: 01/07/2023

  Mr. ********************* came into the dealership and spoke with us. We are reimbursing the customer $1900 toward the repairs of the total bill which amounted to $6467.83. The general sales manager, ***************************, did explain to the customer that he can expect that his check for $1900 will be ready for ************** on Tuesday the 10th by noon. 

• Initial Complaint

  Date:06/13/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a car and chose to finance it over 72 months. The total amount for the car with fees and taxes totaled $21,269. I gave a down payment of $4,269( via credit card and personal check) and financed the remaining $17,000.Yet when I recieved my first notice from the bank it says the principal balance is 19,668.82.I would just like help getting this resolved. I like the vehicle and want to keep it if possible.

  

  Business Response

  Date: 06/16/2022

  Please see attached response.