Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint concerns services that were rendered and paid in 2021. In that year, my company provided services and was paid by another company, AccidentFund. In late 2023, two years after the date of service and of payment, AccidentFund requested recoupment of this payment, in violation of applicable Virginia and ******** law. In attempting this illegal recoupment, AccidentFund has hired The Leviton Law Firm to pursue this illegal claim.In addition to pursuing an unlawful recoupment request, The Leviton Law Firm itself lacks required licenses to make any debt collection requests. Both Virginia and ********, the applicable jurisdictions, require that debt collectors be licensed and registered before doing business in either state. The Leviton Law Firm is not licensed in either.The desired settlement is that The Leviton Law Firm inform its client, AccidentFund, of the illegality of its recoupment request as well as that The Leviton Law Firm itself cease its illegal operations.

  Business Response

  Date: 01/17/2024

  This is in response to *************************. On January 16, 2024,we received a collection account from our client ******************************* of America to recover an overpayment on a claim submitted by ***************************** LLC. ***************************** LLC improperly coded a claim made to **************  As you know we do not ensure the validity of our client's claims. Our duty is to verify the debt with our client when the debtor requests or disputes a bill. We have forwarded Dominions dispute to ************** In addition the ******** collection agency statute and Virginia collection agency statute only applies to consumer debts. This is a commercial debt. This firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards. 
  

  Sincerely,
  
  Don A. Leviton

  Customer Answer

  Date: 01/22/2024

   
  Complaint: 21159407
  
  I am rejecting this response because:
  

  I will need to wait for further updates to verify whether this issue has been addressed. As the agent of The Leviton Law Firm stated, they have forwarded the complaint to their client. It remains to be seen if their client will cease their unfounded claim.

  Further, I reject The Leviton Law Firm's statement that the debt collection laws only apply to consumers. Said statutes do not apply only to consumers.

  Sincerely,
  
  ***********************

  Business Response

  Date: 01/23/2024

  We stand on our previous response. 

  Customer Answer

  Date: 01/24/2024

   
  Complaint: 21159407
  
  I am rejecting this response because:
  

  The Leviton Law Firm states they stand on their previous response. Their previous response said they were looking into it. That does not actually address the issue.

  Further, today, The Leviton Law Firm sent a payment request to my organization again, but this time, it was sent to a different person in my organization in an attempt to avoid the issues I had raised.

  The Leviton Law Firm is dishonest when it says it stands by its previous response and then continues to do the action that I have explained as unlawful.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/11/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a dispute with a company that was engaging in illegal activities in the another country. Our company had retained theirs and after a legal review in the other country, it was found that their company was in violation of local labor laws and in breach of contract to ours. Their company continually demanded money, but refused to respond to our lawyer's requests or to meet with our company to discuss the issue. We sent certified requests and notice of breach to the company. We then got notified by Leviton law firm that we needed to pay them the amount with the following email. Our law firm has been retained to recover the outstanding balance referenced above.As a courtesy we will ***** you three days to remit payment in full to the ****** ** address below.Should you fail to respond our firm will make a legal recommendation to our client with regard to appropriate steps necessary in order to best mitigate loss and protect their interests.If you'd prefer our law firm communicate with your attorney moving forward please provide their contact information.I contacted them numerous times to try to speak to someone and provided evidence of our company's claim that theirs had breached their contract. I also doubt they are up to date on the other country's labor laws to validate the claim of their supposed 'clients'. We requested additional information and a letter showing they were retained by the firm that was trying to collect on illegal debt after their breach of contract.We then referred Leviton to the ************************* after speaking with a lawyer. The company is trying to misrepresent itself and its relationship with debtors to intimidate business owners into paying money

  Business Response

  Date: 11/27/2023

  Tell us why hereThis is in response to *************************** complaint. On November 10, 2023, we received a collection account from ***************** (Atticus) against BDC Services LLC (BDC) in the amount of $15,309.02 for breach of contract.
  
  As you know we do not ensure the validity of our client's claims. Our duty is to verify the debt with our client when the debtor requests or disputes a bill. We had contacted *******, and they had confirmed the amount due. ******* denies the allegations contained in a letter received from BDCs attorney. We have advised ******* of BDCs dispute and have closed this matter in our office.
  
  This is a commercial debt and not a consumer debt, and we have policy and procedures in place. We have adopted a zero tolerancepolicy in regard to violations of any law. We have a Policy & Procedures manual that is given to every employee. In it we have adopted a zero tolerance policy in regard to any violations of any law. Our manual states that At no time shall personnel use any misrepresentation or deception in attempting to collect an account. Under no circumstances may personnel represent him/herself as being an attorney, employee of the creditor, a representative of a credit bureau, or any third-party organization. All statements made by collection personnel to any other party must be true and correct. No abusive, belittling or un-businesslike language may be used at any time. Our policy and procedure manual also requires representatives to follow the proscriptions of the ****** TCPA and all other Federal and State laws relating to debt collection when required. Our letterhead clearly states that we are only licensed in ******** and ************************. We would not threaten to take legal action in Washington.
  
  This firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards....

  Customer Answer

  Date: 12/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The issue is resolved to my satisfaction. Thanks
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled a business policy with ********************************************** and the policy was not cancelled. They have threatened me with a debt collector. The collection agency appears to be Leviton Law Firm.They call me maybe once a week threatening a lawsuit. I have contacted them in writing to please contact me in writing but they have not done so. I feel that ** being harassed by this collector as they have not issued anything to me in writing and the original State Farm agent and her staff have failed at their job and are now seeking to collect their mistake from me

  Business Response

  Date: 11/10/2023

  November 10, 2023
  
  RE:BBB Complaint ***********
  
  This is in response to ************************* complaint. On October 25, 2023, we received a collection account from our client ******************** Companies (State Farm) in the amount of $1,298.72 for estimated audit premium due on an Artisan and Service Contractor Policy policy issued to **************************** (Insured)Policy Number 95-NQ-9330-0 effective 08/19/2022 to 10/15/2022.
  The premium one pays at the beginning of a policy period is a provisional amount. It is an estimate usually based on a rate change, a rating rules change or a change in an insureds exposure for the coming year. After the policy has expired, an insurer conducts an audit to determine the insureds actual exposures for that year. The insurer then adjusts the premium. If the actual exposure exceeds the estimated exposure, an insured may be billed an additional premium. If the insureds actual exposure is less than the projected exposure, the insured may receive a return premium.
  Audits are performed to ensure that the premiums employers pay for insurance accurately reflect their risks. Many states obligate insurers to audit all workers' compensation and business policies. Most policies contain a clause that the insured must allow the insurer to audit the policy anytime within three years after the policy has expired. The insurer has the right to examine any records that relate to the policy. These might include accounting ledgers,tax returns, and payroll records.
  When a business purchases workers' compensation coverage, the business is contractually obligated to comply with the audit and inspection provisions in the policy. If the insurer asks to visit the business or requests updated payroll information, the business must submit to its demands.
  If the audit is not completed, as in this case, the insurance company may label the insureds account "Non-Cooperative" causing the insureds current policy to be cancelled. The insurance company will produce an estimated audit adjustment to the insureds policy and send a bill. In some states an estimated audit may be as much as a 25% increase over the original policy premium.
  As you know we do not ensure the validity of our client's claims. Our duty is to verify the debt with our client when the debtor so requests or disputes a bill. Our client has verified this debt. A copy of the bill statement and final audit are attached.
  ************** was contacted twice, by telephone from this office, on 10/25/2023 and 11/9/2023. 

  Customer Answer

  Date: 11/10/2023

   
  Complaint: 20847664
  
  I am rejecting this response because: I cancelled this policy very soon after I started it because I was no longer self employed.   I cancelled it well before the audit process.  I contacted the Office Manager ******************* and she did not cancel it as I requested   Therefore I feel this is negligence of the ************** ***********************, and I do not agree with the validity of this debt claim. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/13/2023

  We stand on our response - if ************** has an issue with her agent, she should take that matter up with her agent. Thank you. 

  Customer Answer

  Date: 11/13/2023

   
  Complaint: 20847664
  
  I am rejecting this response because this business says this is an action from State Farm Corporate  I have spoken with the agent and she says she cannot do anything.  Therefore I believe this is gross negligence on the part of the agent- whom is a franchisee of State Farm Corporate.   This supposed debt is for the *********************** Agency to eat as a representative of State Farm Corporate.

  I completely reject the validity of this debt and am not responsible for the poor handling of business by State Farm.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is attempting to collect debt in ******* without an ******* license or an ******* attorney. This is against the law in ******* where we are located.

  Business Response

  Date: 10/28/2023

  See attached response.

  Customer Answer

  Date: 10/30/2023

   
  Complaint: 20786111
  
  I am rejecting this response because Leviton is not correct.  
  

  ******* law requires the attorney to be licensed in ******* or have a debt collection license in *******. Respondent has neither.  
  

  I am taking respondent response and sending it to the ******** and ******* Bar and the ******.  
  

  Respondant has also disclosed non public priviliged information to the BBB where it was not necessary . I will be filing complaints as well about that.
  

  Respondant can no longer collect debt from ******* entities or people unless he :

   

  1.  Gets an ** debt collection license

  or 

  2.  Gets an ** attorney to work for him or passes the ** bar himself .

   

  His answer was a joke . hes breaking the law. Hes showed a snippet of a textbook ?  What a joke. Hes committing the unauthorized practice of law in ** AND ** which I believe are misdemeanors. 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/30/2023

  We stand on our initial response to the complaint. 

  Customer Answer

  Date: 10/30/2023

   
  Complaint: 20786111
  
  I am rejecting this response because:
  
  I have already sent my response this morning . Please tell me if you did not get it .

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it May ******** A guy by the name of *********************** who claims to work for the Leviton Law Firm has called and left four voicemails on my cell phone. He has been calling from the following phone number: **************. In his most recent message which he left today, he said " *****, this *********************** calling for the fourth and final time. I'm calling from the Leviton Law Firm on behalf of Trane and outstanding balance that ***** is pursuing from ***** Ingredients. I've left messages and sent e-mail, this will be my fourth and final attempt regarding this outstanding balance and well it's obvious to me you don't share the same sense of urgency. This firm has done all it can to prevent this matter from escalating out to local council for potential litigation. To prevent that step from occurring, I strongly suggest you return this telephone call immediately. My phone number again, ************." I have received four phone calls and I decided to do my research on the firm and the companies that *********************** had mentioned since I have never heard of any of them. When I looked into Leviton Law Firm, scam alerts pop up everywhere, including previous reports from others to the Better Business Bureau. Please help make sure these phone calls stop so others don't get scammed.

  Business Response

  Date: 09/15/2023

  This is in response to ******************************* complaint. We received a collection account from our client Trane against ***** Ingredients. The file came to our office with a contact at ***** at *************. Mr. **** left a message on that number that we were calling regarding *****.
  
  We were unaware that the telephone number now belonged to *****************************. We have taken that telephone number out of file and apologize to ***************************** for any inconvenience.
  

  Customer Answer

  Date: 09/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** contacted me at work Wednesday, June 21, 2023, at 12:45 PM, regarding a collection issue with my Employer. I am the Office Manager/Bookkeeper. This debt is due to an audit. **************** and I went back and forth in emails, as he insisted I call him. I refused to call; I wanted everything in black and white, which upset him. When I arrived home that day after work, I checked my personal to find an email from ********************* regarding Debt information for my employer. Not only did he email this info to my personal email, but He also sent it to my previous employers. With a subject line as such FW: ********/ GUARD INSURANCE GROUP vs Debtor - KEEP IT GREEN OF CENTRAL FLORI/ ******** ******************************* 1.I am NOT an owner or principal of Keep of Keep it Green. I am a Part-Time Employee. 2.This is Not my DEBT or my responsibility. 3.I never gave Leviton or ********************* permission to run a background check on me, nor did he legally have a cause. 4.It is very clear he ran a background check. As I go by *************************, everything says *******. Not ********, as in the Subject line 5.The last name ******, in the subject line, is from a previous marriage over 15 years ago. ********************* assumed I was an owner or principal of Keep it Green, which owes the debt, instead of doing his research. This is very threatening as if he purposely did this to scare me and let me know he can find me anywhere or anytime; I feel completely violated, as if I have been being stalked. He now has all my personal information, address, family connections, everything. Now I live having to look over my shoulder; anxiety is crazy. Your Policy and Procedures???? We have a ******************* manual that is given to every employee. In it, we have adopted a zero-tolerance policy in regard to violations of any law. Our Policy and Procedure manual also requires collectors to follow the proscriptions of the *****, TCPA, and all other Federal and State laws relating to debt collection.

  Business Response

  Date: 09/11/2023

  This is in response to *************************** complaint. On June 21, 2023, we received a collection account from our client ********************* (Guard) in the amount of $6,137.98 for premium that resulted from an audit of Keep It Green ** Central *******, LLC (Insured) commercial workers compensation insurance Policy Number KEWC213050 effective 01/18/2021 to 01/18/2022.All documents supporting Guards claim have been provided to the insured.  ******** attempts to resolve the balance with the Insured since June 21, 2023 have been unsuccessful.  
  As you know we do not ensure the validity of our client's claims. Our duty is to verify the debt with our client when the debtor so requests or disputes a bill. Our client has verified this debt.
  We take all complaints very seriously and have thoroughly investigated this matter.  While this is a commercial debt, we do have a Policy & Procedures manual that is given to every employee.   In it we have adopted a zero tolerance policy regarding violations of any law.  Our Policy and Procedures manual also requires collectors to follow the proscriptions of the ****** TCPA and all other Federal and State laws relating to debt collection when required.   A search of the ******* Secretary of State shows that ************************* is the Authorized representative of Keep It Green ** Central *******, LLC as evidence by the attached ******* Secretary of State printout.This firm did not run a background check on *************************.
  This firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards.  As of this date Guard has asked us to put this account on hold. 
  

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "Leviton Law" has contacted my nonprofit organization repeatedly over the last month purporting to represent ******************** our benefits provider, and claiming that we owe almost $1,000. The initial calls came from "*********************". The most recent calls came from "*************************." I talked to Principal directly to check with them on whether we have any unpaid balance. They informed me that (a) we do not owe them any money whatsoever; and (b) if/when a customer owes a balance and Principal decides to use a collection agency to collect said balance, they do NOT use Leviton Law. They have no connection to or knowledge regarding Leviton Law and suggested that this may be an effort to scam us. I have repeatedly asked Leviton Law to provide me with any documentation of the alleged balance or the name of anyone at Principal who can verify or provide more information about the balance. Since they first began haranguing us, they have failed to provide me with any documentation/proof whatsoever. Therefore, it is my belief that these people are attempting to scam my organization -- a 501(c)(3) nonprofit -- out of nearly $1,000.

  Business Response

  Date: 07/17/2023

  This is in response to ******************* complaint.  On June 16, 2023, we received a collection account that was forwarded to our firm by ***** & ****** on behalf of ******************* in the amount of $974.70 against Avodah Farms for premium due for 2/1/23 and 10/1/2022 for dental and vision coverage. A copy of the invoices that were provided by Principal are attached.
  As you know we do not ensure the validity of accounts referred to our office. Our duty is to verify the debt with Principal when the debtor so requests or disputes a bill. Principal has verified this debt.
  We take all complaints very seriously and have thoroughly investigated this matter. While this is a commercial claim and the ***** does not apply, we have a Policy & Procedures manual that is given to every employee.  In it we have adopted a zero tolerance policy in regards to violations of any law. 
  Our Policy and Procedure manual also requires collectors to follow the proscriptions of the *****, TCPA and all other Federal and State laws relating to debt collection.  Our management committee has thoroughly investigated this matter.
  This firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards.  

  Customer Answer

  Date: 07/18/2023

   
  Complaint: 20309855
  
  I am rejecting this response because:
  Dear Chicago BBB, 

  
  

  I wanted to make you aware of this email exchange between me and ******************** Law's principle/owner, Don ********************* Please see below. 

  
  

  In short, their staff has been haranguing me and my staff for weeks, despite my repeated messages confirming that we had no such debt. And it turns out they didn't even bother confirming that they were pursuing the right business/organization. Really infuriating. And clearly a pattern based on other complaints I've read.

  
  

  Please let me know if you need any additional information.

  
  

  Thanks,

  
  

  **********;
  
  

  ---------- Forwarded message ---------
  From: ************************* <*******************>
  Date: Mon, Jul 17, 2023 at 5:40 PM
  Subject: Re: BBB Complaint ID ********
  To: Don ******************** <*******************************************************>
  

  
  
  

  You've got to be kidding me. 

  
  

  My organization, Avodah: ************************* Inc., is a 501(c)(3) based in ***. The debt in question was that of ****** Farms, which appears to be based in ********, and with whom we have no connection whatsoever. So, your staff had multiple employees of ours spending hours trying to track down a phantom balance -- and they didn't even bother to look up the alleged debtor to see if they were haranguing the right business/organization? And even after I clearly informed your employee that we had no record of such a debt and provided backup information to that effect, your staff STILL pursued us, leaving semi-threatening messages. Unbelievable. 

  
  

  How about exercising some due diligence before wasting people's valuable time? 

  
  

  On Mon, Jul 17, 2023 at 5:26 PM Don ******************** <*******************************************************> wrote:
  

  Copy of email below.

   

  Good Morning,
  
  We received full payment of $974.70 on 05/03/2023 for Avodah Farms *************.
  
  Please close their file.
  
  Thank you.
  
  ****** / ********************************** *********************** / **************-ph / email: ******************************** / www.principal.com
   
  Check out our eService site for all your benefit needs 24/7!
  
  

   

  Don A. ********************
  Admitted to Practice in ******** and ************************

  The Leviton Law Firm, Ltd.
  Attorneys at Law
  ****************************************************************************
  Phone: ************ Fax: ************
  THIS IS AN ATTEMPT TO COLLECT A DEBT ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.
  This e-mail (including any attachments) is confidential and may be legally privileged. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution or copying of this communication is strictly prohibited. Please reply to the sender that you have received this message in error, and then delete it. Thank you. 

  From: ************************* <*******************>
  Sent: Monday, July 17, 2023 3:38 PM
  To: Don ******************** <*******************************************************>
  Subject: Re: BBB Complaint ID ********

   

  CAUTION: External Sender

   

  Dear Mr. ********************, Can you please send me the notification from Principal that the balance was paid in full? According to Principal and our benefits administrator, (1) we never had an outstanding balance and (2) they don't use ******************** Law

  ZjQcmQRYFpfptBannerStart

  This Message Is From an Untrusted Sender You have not previously corresponded with this sender. ReportSuspicious?

  ZjQcmQRYFpfptBannerEnd

  Dear Mr. ********************,

   

  Can you please send me the notification from Principal that the balance was paid in full? According to Principal and our benefits administrator, (1) we never had an outstanding balance and (2) they don't use ******************** Law for their collections.

   

  Furthermore, in case this information didn't make its way to you: I clearly and definitively informed your staff of the above several times and yet they continued to leave urgent voicemails for me and others.

   

  *****

   

  On Mon, Jul 17, 2023 at 3:51 PM Don ******************** <*******************************************************> wrote:

  Dear ******************,

  After filing a response to your complaint, we were notified by Principal that the balance has been paid in full and we have closed this account in our office. We apologize for any inconvenience this has caused.

  Sincerely,

  Don A. ********************
  Admitted to Practice in ******** and ************************

  The Leviton Law Firm, Ltd.
  Attorneys at Law
  ****************************************************************************
  Phone: ************ Fax: ************
  THIS IS AN ATTEMPT TO COLLECT A DEBT ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.
  This e-mail (including any attachments) is confidential and may be legally privileged. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution or copying of this communication is strictly prohibited. Please reply to the sender that you have received this message in error, and then delete it. Thank you.

  
  

  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/18/2023

  Again, we apologize to ****************** for any inconvenience.

• Initial Complaint

  Date:05/11/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leviton Law Firm was retained by YRC Freight to collect invoice ************ for $5505 and Invoice *********** for $137.50. I paid YRC Freight $2525 via check dated 9/4/2018 and $2980 via check **** dated 12/2/2019. I also paid Leviton law Firm $3874 via **************** on 1/14/2020 per transaction #****** after ******************************* Account Executive claimed YRC Freight had not received payment. I want reimbursement for this overpayment.

  Business Response

  Date: 05/19/2023

  Please provide us with copies of the canceled checks payable to YRC. Thank you. 

  Customer Answer

  Date: 05/23/2023

   
  Complaint: 20047135
  
  I am rejecting this response because:  Leviton law firm already has the information, so does YRC and they choose to delay the resolve of this issue. Several attempts have been made without any answers from these people. See attached documents
  
  Sincerely,
  
  *********************

  Business Response

  Date: 05/23/2023

  In order to resolve this, we will need copies of the "cancelled" check that was sent to YRC. Thank you. 

  Customer Answer

  Date: 05/24/2023

   
  Complaint: 20047135
  
  I am rejecting this response because: THE INFORMATION ALREADY ON HAND , THESE ARE TACTICS TO STALL THE PROCESS AS THEY KNOW THEY ARE WRONG AND DID ME WRONG. HERE ARE AGAUN THE COPIES OF THE 2 CHECKS CLEARLY SHOWING PAYEMNT MADE TO ************** BANK. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Law Firm keeps contacting myself and my business related to some bogus audit of an insurance policy that I am not affiliated with. They claim the is a policy in my name with an insurance carrier named Atlantic Casualty. They provided a bogus policy that has no information related to me other than the name of my business. Incorrect address, someone elses signature, revenue value that is significantly off of actually. After numerous attempts to get them to stop calling and to correct their mistakes they refuse to and keep harassing.

  Business Response

  Date: 03/09/2023

  Tell us why here...This is in response to *********************** complaint.  On February 22, 2023, we received a collection account from our client *********************************** in the amount of $474.56 against Loudoun Construction, LLC, Policy Number L149008460-0 effective 03/15/2021 03/15/2022, Audit Period 3/01/2021 3/01/2022 for audit premium due.
  The premium one pays at the beginning of a policy period is a provisional amount. It is an estimate usually based on an insureds projected payrolls for the coming year. After the policy has expired, an insurer conducts an audit to determine the insureds actual payrolls for that year. The insurer then adjusts the premium. If the actual payroll exceeds the estimated payroll,an insured may be billed an additional premium. If the insureds actual payroll is less than the projected payroll, the insured may receive a return premium.
  Audits are performed to ensure that the premiums employers pay for workers' compensation insurance accurately reflect their risks. Many states obligate insurers to audit all workers' compensation policies. Most workers compensation policies contain a clause that the insured must allow the insurer to audit the policy anytime within three years after the policy has expired. The insurer has the right to examine any records that relate to the policy. These might include accounting ledgers, tax returns, and payroll records.
  When a business purchases workers' compensation coverage,the business is contractually obligated to comply with the audit and inspection provisions in the policy. If the insurer asks to visit the business or requests updated payroll information, the business must submit to its demands.
  If the audit is not completed, the insurance company may label the insureds account "Non-Cooperative" causing the insureds current policy to be cancelled. The insurance company will produce an estimated audit adjustment to the insureds policy and send a bill. In some states an estimated audit may be as much as a 25% increase over the original policy premium.
  As you know we do not ensure the validity of our client's claims. Our duty is to verify the debt with our client when the debtor so requests or disputes a bill. Our client has verified this debt, provided the policy that was applied for and bound for Loudoun Construction LLC. An insurance policy is not signed by an insured. The signatures on the policy documents provided to Loudoun Construction LLC are those of the insurance companys authorized representatives. The insurance company attempted to have Loudoun Construction LLC provide additional documentation concerning the audit, and they failed to do so.  
  We take all complaints very seriously and have thoroughly investigated this matter. While this is a commercial claim and the ***** does not apply, we have a Policy & Procedures manual that is given to every employee.  In it we have adopted a zero tolerance policy in regards to violations of any law. 
  Our Policy and Procedure manual also requires collectors to follow the proscriptions of the *****, TCPA and all other Federal and State laws relating to debt collection.  Our management committee has thoroughly investigated this matter.
  This firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards.  

  Customer Answer

  Date: 03/10/2023

   
  Complaint: 19559443
  
  I am rejecting this response because:This firm is chasing an audit premium for a policy that is not associated with my business.  We have never had a policy with ***************** and apparently this law firm is too incompetent to follow up with their client to confirm this.  I received email communication yesterday from the agent ************************* who sold the policy to someone else confirming this.  The law firm should due their due diligence and confirm the validity of the claims and individuals they are chasing.  They could have just as easily followed up with their client and the agent listed on the policy they provided me a copy with to confirm the error.  Instead they chose to treat me like a lying deadbeat.  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/14/2023

  We stand by our response. Please have ************ provide any documentation to prove that this is not a policy for Loudoun Construction.

  Customer Answer

  Date: 03/15/2023

   
  Complaint: 19559443
  
  I am rejecting this response because:  They continue to be incompetent.  See the attached email from *********************, president of *************************, the firm that Leviton claims sold ** a policy.  The email states that ***** confirmed with ***************** that they did not sell us a policy.  Its apparent these people have still not done their homework.

   

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leviton Law Firm received a case as it progressed form ********************. The attorneys disclosed private information to employees and left intimidating messages on my phone. Debt was sent to collections the day it was due and the dispute process was completely ignored for workers comp insurance. I have personally requested the company reach out via email for clarity and they refuse. They insist on making phone calls.

  Business Response

  Date: 03/03/2023

  This law firm is involved in the area of commercial insurance collections. This is in response to *********************** complaint. On September 6, 2022, we received a collection account from our client ***************** (Farmers)in the amount of $4,490.82 for premium that resulted from an audit of Moxie Plumbing Contractors (Insured) commercial workers compensation insurance Policy Number F008350727/0A07517041 effective 04/14/2021 to 01/26/2022. All documents supporting Farmers claim have been provided to the insured.  ******** attempts to resolve the balance with the Insured since September 6, 2022 has been unsuccessful.
  As you know we do not ensure the validity of our client's claims. Our duty is to verify the debt with our client when the debtor so requests or disputes a bill. Our client has verified this debt. debt.
  We take all complaints very seriously and have thoroughly investigated this matter.  While this is a commercial debt, we do have a Policy & Procedures manual that is given to every employee.   In it we have adopted a zero tolerance policy regarding violations of any law.  Our Policy and Procedures manual also requires collectors to follow the proscriptions of the ****** TCPA and all other Federal and State laws relating to debt collection when required.  
  This firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards.