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Business Profile

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Atom.com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Atom.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Atom.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Atom.com

      2000 Center Dr East Ste C221 Hoffman Estates, IL 60192

    • Atom.com

      3333 Beverly Road EC-155A Hoffman Estates, IL 60179

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased small cameras that required no monthly payment, to find later required a 2G WiFi. All is 5G now! I couldnt install as well.. Lil cams came via US Mail and returned 60ish days later. Zendesk and presumed reps dragged out the service responses well passed their 90 days required for refund. So they say...too bad..sorry bout that..thanks for the feedback!!

      Business Response

      Date: 02/21/2024

      Hello,

      We believe you have reached the wrong site. We do not sell small cameras. This is Squadhelp, a Marketing and **************** Squadhelp allows you to host competitions for business names, tag lines, logos and other marketing projects. We have a community of *******+ creatives who compete with each other to submit their ideas. We have helped more than ****** customers come up with a great name or logo for their business. ?? You can read more about us here:

      ***********************************************
      *****************************************

      Thank you.

      Customer Answer

      Date: 02/23/2024

       
      Complaint: 21309246

      I am rejecting this response because: Products were an online purchase from CA and return center was to ** and zendesk was their customer service in cyberville! And this comm is comin to me from **?!

      getspyfocus.com got my money and got their merch back. They dragged out the process so long and refused to return my money because it BECAME over 90 days from purchase when they recieved the product via certified mail!

      Sincerely,

      ***********************

      Business Response

      Date: 02/23/2024

      Hello ******,

      Thank you for your message. We do not sell any products on our website. We are a marketplace where third-party sellers come to list their domains for sale, or digital assets, on our platform. Furthermore, when sellers acquire domain names to list in our marketplace, the previous company tied to the domain name *** no longer be operational. Unfortunately, we have no relation with the company that you returned the merchandise back to and are not connected to the previous company that *** have used the name or domain name you mentioned. If someone is taking money without your authorization, we recommend disputing the fraudulent transaction or reporting it to the authorities and taking legal action.

      Thank you.

    • Initial Complaint

      Date:01/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am receiving emails and text messages, directing me to your domain of "AutoInsureReview.com", you are to cease immediately with these emails and text messages, and furthermore, you are to immediately delete ALL my information as well as DELETE IMMEDIATELY any of my information from any other party you have provided my information to.All correspondance MUST be made directly through the BBB.Furthermore, a "cleaning fee", is agreed upon by your company if any futher email or text, that are considered spam are received, this fee is $1000 per offense, and payable within 48 hours by **** money order.No other responses will be accepted, other than your acknowledgment of the above being completed within 48 hours.

    • Initial Complaint

      Date:12/16/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email stated I had won their contest. I checked the website and even called their customer service which was ******** I looked up the site on the scam website came back good. I paid the shipping for the item I had won. When I went to check the website hardrockplus.com a few minutes later it took me to squadhelp.com I then tried to email back the original email it stated was not available and when I went to go to the original email it was gone somehow from my email. I contacted the squadhelp and they stated they sold the website and now it's back up for sale. I told them it had been less then 24 hours and how did that happen if they said the site was now up for sale how was it still operating? They stated they owned it through a 3rd party. So another words they are selling scam websites and when you get screwed they say oh we don't own it a third party does. I just want my money back and my account secure.

    Atom.com is NOT a BBB Accredited Business.

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